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Release Notes


Release 2024.2 is now available; it is a major release that contains new features and refinements. 


NOTE: PHP 8.3 is supported and recommended for this upgrade.


We will begin scheduling 2024.2 updates on customer Test systems starting on November 24th, 2024.

Notable Changes

Please review the Database Changes in 2024.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Important Notice

This version introduces Indexed Grid Searches for Cable Maintenance, Ports Pins Lens, and Location grids. To utilize this feature, specific requirements and configurations are necessary:

MongoDB Requirement

  • Database Setup: MongoDB is required to enable Grid Indexing.

    • It can be installed locally on the same machine as the application or hosted remotely on a separate server.

Security and Authentication

  • Authentication: MongoDB must be configured to require authentication to ensure security. This means users will need valid credentials to access the database.

Credentials

  • The application requires login credentials (username and password) to connect to MongoDB.

  • These credentials must have permissions to create and manage databases and tables.

Optional Feature

  • Grid Indexing is an optional feature. If your organization does not require it, you can disable this functionality.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2024.2. The first session is scheduled for December 3rd, 2024, at 11:00 AM Eastern, and the second is scheduled for December 4th, 2023, at 3:00 PM Eastern. 

Key


Click to expand...

Bug Fixes


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New Features



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Changed Features


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Improved Performance


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Removed Features


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Release 2024.2.8 (10-31-2025)


Component

Description

Type

Documentation

API

  • The Service Desk API no longer requires an Owner for Incidents that already have one.

  • The Locations API now supports creating hierarchical Locations.
bugFix.png


Bills

Call Details are now hidden in the charge summary when call permissions are denied.
bugFix.png


CustomerCenter

CustomerCenter Change Actions now pull in a Service’s Reference.
bugFix.png


General

The in-application wiki search now includes a broader set of results.
addFeature.png


  • Pickers now correctly auto-complete when values are pasted.

  • Prevents unnecessary errors going into the logs.

  • Reports generated from the Charges grid now include all records.

  • Fixes the links to the forums from PCR-360
bugFix.png


Imports

  • Equipment Imports no longer lock up when strict typing is applied through conditional logic.

  • The Service Charge Import no longer requires unnecessary fields when RECIDs are used.
bugFix.png


Services

Opening Services no longer triggers an SQL error for users coordinating a large number of Departments.
bugFix.png


Service Desk

The Description field’s filter no longer removes line breaks or extra spaces from Service Desk Description fields.
bugFix.png


Release 2024.2.7 (09-16-2025)

Component

Description

Type

Documentation

API

Resolves an issue where the Service Desk API was not setting the Service status to Order Pending when creating Add Actions.
bugFix.png


General

Add the ability to automate updating and undoing of PCR-360 versions via the command interface.
addFeature.png


Resolves an issue where the GLA Replace event could fail if there were a large number of open Service Desk Actions.
bugFix.png


Imports

The Service Order import now sets the Pair Strand & Ports/Pins/Lens statuses correctly when creating new Actions.
bugFix.png


Service Desk

  • Resolves an issue where a Service’s default GLA does not override the Service Order Action Owner's default GLA.

  • Resolves an issue with Service Desk Actions reporting unknown errors upon completion.
bugFix.png


Release 2024.2.6 (08-14-2025)

Component

Description

Type

Documentation

CustomerCenter

  • Resolves an issue within CustomerCenter where (numeric) UDFs were reporting errors on Oracle Systems even though no values were assigned.

  • CustomerCenter Cart Requests now pull in UDF default values upon creation.
bugFix.png


Custom Logic

The Custom Logic’s renderCustomReport function now sets the format correctly, rather than always defaulting it to JSON.
bugFix.png


Cabling

The Auto Assign cabling grid now shows whether each item is already on a path.
addFeature.png


General

  • Fixes the broken links to the PCR-360 wiki pages displayed in the “Help” slide-out.

  • Resolves the issue where emailed attachments were not being handled properly in some cases. Specifically, attachments received through MSGraph API Emails do not have the proper MIME type.

  • Resolves an issue where the Gmail API was not properly Encoding Messages to BASE64, leading to jumbled emails when they contain HTML.

  • Corrects a bug stopping the Gmail API interface from sending emails, specifically, but not limited to, the Bill Coordinator Email process.
bugFix.png


Service Desk

  • Resolves an issue where read-only permissions for UDFs were not enforced on new Incident forms. NOTE: THIS MAY IMPACT EXISTING FORM PERMISSIONS.

  • Fixes a problem where specific fields still showed as “required” even though they already had a value. This occurred when you copied a form in Service Desk Actions and then changed the action type to Upgrade/Downgrade.
bugFix.png


Release 2024.2.5 (07-22-2025)

Component

Description

Type

Documentation

Admin

Resolves an issue that prevented deleting a user after changing passwords when using native authentication.
bugFix.png


API

Service Desk Actions can now be finalized through the API.
addFeature.png


  • Resolves the Service Desk API issue, requiring an Owner to complete Actions when the order does not have an assigned Owner.

  • Fixes an issue where the Owner could not be changed on a Service Desk Action via the API.
bugFix.png


CustomerCenter

Adds the ability to prevent Stand Alone Equipment requests in CustomerCenter with a new configuration option: CC_ALLOW_STANDALONE_EQUIPMENT
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CustomerCenter Parameters

  • Fixes Primary/Secondary Contact section headers appearing when the configuration option is turned off.

  • Fixes an issue preventing Location details from displaying on some Action types in the CustomerCenter Order Summary.
bugFix.png


Catalogs

"Category" charge Catalogs no longer require an Expense Object Code.
bugFix.png


Dashboards

Call Detail Widgets can now set minimum or maximum thresholds.
addFeature.png

Custom Widgets

General

  • Adds a new configuration option “FOOTER_MESSAGE” that allows a custom message in the footer section for all pages.

  • The default maximum file size configuration has been increased to 50MB in the application. Some PHP configurations may need to be updated to take advantage of this: upload_max_filesize and post_max_size.
addFeature.png

Misc Parameters

  • Resolves grid search errors when using certain special characters on index grids.

  • Cleans up warnings generated by some dashboard charts.
bugFix.png


Inventory

Fixes an issue that causes the Purchase Order Equipment to always be set to ‘Billable’ = true.
bugFix.png


People

Resolves an issue preventing Non-Service Desk Time from showing on the Time Entry Report.
bugFix.png


Services

Resolves an issue with Service Charges where the Effective Date prompt was not appearing on Owner changes, and the Billing Group Pricing was not being updated.
bugFix.png


Service Desk

  • Service Desk Estimates now attempt to use Purchase Order Pricing (if configured) for Equipment.

  • Service Desk Actions no longer require any fields when voiding, but the status will become read-only as soon as the Void option is selected.

  • Service Desk Equipment is no longer automatically checked as billable for Incidents.

  • Fixes an issue where completing a Service Order Action unchecks the Left In Cable Path Flag.

  • Fixes a problem where Custom Validations were not displaying the error dialog when creating new Service Desk Actions for Services that had attached Equipment.

  • Resolves issues where Service Desk Actions were completing even when there were errors.
bugFix.png


Release 2024.2.4 (04-25-2025)

Component

Description

Type

Documentation

Custom Reports

  • Fixes a problem with the PDF Options not carrying over to Saved Reports generated from a Batch.

  • Fixes a problem with empty PDF Options not working on Oracle.
bugFix.png


CustomerCenter

  • Optimizes the Approvers section of CustomerCenter, allowing users to view and approve requests much faster.

  • Resolves an issue where requests submitted from CustomerCenter were disappearing.

  • Resolves an issue with UDFs on Upgrade/Downgrade Actions not saving in CustomerCenter.

  • Resolves an issue in CustomerCenter where larger requests cause an error due to the character count.
bugFix.png


Catalogs

  • Equipment Catalog forms now open properly when the Part Number contains quotes.
bugFix.png


General

  • Fixes an issue where Gmail Oauth Integration did not send Billing Export Emails

  • Upgraded the HTML Purifier.
bugFix.png


Release 2024.2.3 (03-13-2025)

Component

Description

Type

Documentation

API

Additional validations were added to the Services API endpoint:

  • Inactive GLA checks

  • GLAs must have the expense flag

  • Active/Billable services require a GLA

  • Inactive Owner checks

  • Active Services require an Owner
addFeature.png

Services Endpoint

Catalogs

  • Corrects the column heading for PREFIX_DIRECTONAL column on Locations grids.

  • Aging Services will now set the Service Host back to the Catalog default.
bugFix.png

Services

Services: Phones

Fields, Logic & Rules

Service Catalog Tabs

General

This release improves accessibility compliance in PCR-360.
changeFeature.png


  • Corrects an issue preventing AdHoc grid names from being displayed with the AdHoc grid.

  • Resolves an issue where the History Report displayed RECIDs instead of values for UDF dropdown selections.

  • Clicking the Delete Selected button for Permission Set Menu items now prompts for confirmation before deleting.

  • Corrects an issue where the Auto Load Data checkbox gets unchecked when saving a perspective.

  • This resolves an issue where dropdown UDFs displayed the RECID instead of the value when the saved/existing option was Inactive.

  • Addresses potential security concerns; this patch secures HTTP_HOST header usage.
bugFix.png


Imports

Resolves address-related warnings when reporting on Location Import.
bugFix.png


Reporting

  • Adds Custom Report PDF Options on Saved/Batch Custom Reports.

  • Changes Custom Report PDF:

    • Now, Use the Report Title in the filename.

    • PDFs open in the browser instead of downloading.
bugFix.png


Service Desk

  • Corrects an issue with the Original Inquiry Message not being displayed on Inquiries.

  • Allows Finalize On to use the specified Finalize Charges Date from the date prompt.

  • This patch prevents the Schedule logic for the Complete On and Finalize On options from Updating Billed, Void, and Complete Status Actions.

  • Resolves an error when using the Save and Close button to convert a Service Request.

  • Resolves an issue where the UDF fields on Service Desk Action did not update when the Action Type changed.
bugFix.png


Release 2024.2.2 (01-15-2025)

Component

Description

Type

Documentation

Custom Logic

Corrects an error when custom logic is triggered from the cron job or command line. This issue affected custom report batches and custom validation triggered in the background (e.g., Imports, Bulk Updates, etc.)
bugFix.png


General

Reverts to the latest Microsoft/Microsoft-graph v1 package, preventing errors when configuring an Office 365 email account. (The newest version of the graph API caused issues with existing mail clients).
bugFix.png


Inventory

Corrects an issue preventing clearing PPL UDF values if the IPv4 address is populated.
bugFix.png



Release 2024.2.1 (12-13-2024)

Component

Description

Type

Documentation

API

This fixes a scenario in which the API returned the HTML of the error page instead of the standard response format.
bugFix.png


Billing

  • The Stop/Start dates for Alternate Recurring Charges are now correctly set on Service ID Actions.

  • Corrects a bug on the Charge GLA Conflicts grid.
bugFix.png


CustomerCenter

  • Resolves issues when creating duplicate requests through the CustomerCenter, particularly when submitting the same request multiple times.
bugFix.png


Custom Reports

  • Changes Batch Email to use WYSWIG for Email Message.

  • Revised scheduling Options to Batch process.

  • Removes the [Create Batch] button from the Custom Reports grid.

  • Corrects a bug causing all Saved Custom Report data files to be deleted when only one was deleted.
bugFix.png


Custom Logic

  • Adds support for binding array values to a single bind param when using the custom logic ->query() method, exposes custom logic ->getQueryError() method, and prevent stripping HTML characters on the custom logic debug form.

  • Exposes the authenticated users GLA Permissions for use in custom logic ($user['permittedGlas']).
addFeature.png


General

  • Updates all PCR-360 Email columns to allow for 254 characters.
changeFeature.png


  • The system now clears the Table Cache to prevent errors after the Archive Process.

  • Corrects a bug that prevented saving bookmarks to the bookmarks pane.

  • Removes ext-raphf from the composer require.

  • Resolves an error on the Contact Bulk Update form when selecting the Remove Existing Workgroups option.
bugFix.png


Imports

  • Adds a new configuration option to set memory allocation for the Import process.
addFeature.png


  • Imports no longer throw association errors when trying to set inherited UDFs.

  • The Service Import now allows the use of Category Service Catalogs.

  • Resolves an issue with the Location Import clearing address data for fields that aren’t mapped.
bugFix.png


Service Desk

  • Adds a ‘Types’ column to the Requestor picker on the Service Order form.

  • Allows a single Pending Remove action for each Location of a Multi-Location Service.
addFeature.png


  • Service Desk Action UDFs can now be reordered.

  • Corrects the Service Order link used in Notifications to open the specified Order.

  • The Service Catalog Picker on the Service Desk Action form no longer allows Categories, only Assignable Service Catalogs.

  • Corrects the UDC Class association for Service Desk : View / Report : Actions grid. This ensures the correct UDC selection is displayed on the grid.
bugFix.png


Release 2024.2 (11-22-2024)


Component

Description

Type

Documentation

API

  • Adds an API endpoint for pulling Cable View Path Reports

  • Adds an API endpoint for rendering HTML and PDF Custom Reports.

  • Adds an API endpoint for Locations.
addFeature.png

API

Cable API Endpoint

Locations API Endpoint

Billing



  • Adds a Configuration Option to control Invoice Link on ViewBill, allowing for Custom Report Invoices.

  • Adds a Configuration Option to hide the View Bill Full Details link.
addFeature.png

Configuration Guide

Billing Parameters

  • Corrects a spelling mistake (Quantity) on the Invoice.
bugFix.png


Catalogs

  • Adds the ability to modify Location Types for non-building Locations. The system still prevents creating a building inside of another building.
addFeature.png

Location Catalogs

Cable

  • Fixes an issue preventing Ports/Pins/Lens (PPL) from being added to Service Desk Cabling when using Auto Assign.

  • Adds a check for “Move To Location” when populating the Auto Assign Location.

  • Fixes an issue that prevented the Origination, Destination Equipment, and Locations from grouping on the Cable Maintenance Grid.

  • The Card # field for Cabling Equipment is no longer hidden, regardless of status.

  • Resolves an issue where transferring a partial set of Pair/Strands unlinks the Cabling Equipment from the untransferred pairs.

  • Fixes the Pair/Strand transfer to only edit the Pair/Strand Equipment on the Pairs within the transfer range.
bugFix.png


CustomerCenter

  • Expired Requests in CustomerCenter can no longer attempt to be approved. They are still viewable through the approvals grid and will be labeled as expired.

  • CustomerCenter now supports Work Requests.

  • The Approval menu item in CustomerCenter now displays the number of requests awaiting approval.
addFeature.png

Requests

Work Orders

Approvals

  • Resolves issues with searching Call Details by Authcode in CustomerCenter.

  • Resolves issues with searching the Directory in CustomerCenter.

  • Improves error reporting in CustomerCenter.

  • Corrects an error preventing Custom Reports from rendering on CustomerCenter
bugFix.png


General

  • Adds PHP 8.3 Support

  • Introduces more cell copy options in the grid context menu.

    • Right-click → Copy Row

    • Right-click → Copy Column

    • Adds the following Copy Formats for the Copy Row and Copy Column options:

      • JSON

      • CSV

      • TSV (Excel)

  • Updates the Custom Logic validation to support PHP 8 language-level features and token parsing.

  • Ending Emulation on the Users grid now reloads the previous filters.

  • Custom Logic Changes

    • Adds Custom Logic functions createFile() allowing the creation of files in the Inbound or Outbound directories and arrayToCsv() to assist in generating CSV data.

    • Adds the detach and detachDb methods in Custom Logic.

    • Adds the sendSystemMessage method for use in Custom Logic. This allows Custom Logic to generate system messages for a specified contact.

    • Updates the Custom Logic ->call() method to allow for committing data immediately upon successful completion.

  • Adds a config viewer grid at Admin > Config Viewer to display the PCR-360 configuration values and descriptions.

  • Adds a Log Viewer menu item for viewing the PCR-360 error logs

    • Errors are no longer logged in the Error Log Explorer; they are now logged in a log file under logs.

    • The Log file name is specified by constants.APP_LOG_FILENAME

    • Available log files are defined by logviewer.logfile[] = PATH values in the .ini file

  • Minor rework of Addresses that resolves difficulties adding or editing Addresses.

  • Composer Changes

    • Adds required PHP Extensions to Composer config so that Composer will validate the required extensions.

    • Updated to a PHP 8.3 compatible version of the Zend framework forked from shardj/zf1-future.

    • Updated to a PHP 8.3 compatible version of the Zend framework Extras forked from shardj/zf1-extras-future.

    • Moves the MS Graph library to composer.

    • Moves the Leaque OAuth2 cleint (used by Graph) to Composer.

    • Removes GuzzleHttp from the Library. It was not added to composer as it will be included by MSGraph as a dependency.
addFeature.png

The Grid

Users

Allowed Functions in Custom Logic

Config Viewer

Log Viewer Grid

Misc Parameters

Locations Tabs

  • Adds indexing support for Cable Maintenance, PPL, and Location grids. Significantly reducing grid load times.
addFeature.png
monitor_lightning.jpg

Grid Toolbar

Grid Indexes

  • Removes the “Error Log Explorer” (System Log table).
delFeature.png


  • Fixes the functionality and enables for saving with ctrl+s (or cmd+s for Mac) on all PCR forms.
bugFix.png

The Data Entry Form

Imports & Exports





  • Adds Custom Reports to File Export capability.
addFeature.png


  • Applies a fix to the _commit and _rollback methods of the Oracle and MySQL adapters to check for an existing transaction before trying to perform and action on it. Resolves the “PDO Exception” errors occasionally for Imports.

  • The Approval Criteria Import now supports the Tier field.
bugFix.png


Inventory

  • The Units field on Equipment Forms can now be updated if the User is an Admin or has explicit form element permissions set.

  • New feature Purchase Order Pricing can default the Service Desk charge amount for Equipment in relation to the purchase price instead of the catalog default.
addFeature.png

Equipment

Purchase Order

Purchase Order Pricing

Tenant Management

  • Resolves issues with adding Unit Equipment to a Purchase Order.
bugFix.png


People

  • Allow for Contact email addresses up to 100 characters in length
addFeature.png


Reports

  • Adds Import/Export functionality to Custom Report builder.

  • Adds PDF Options to Custom Report builder.

  • Revised Custom Report Attachments.

  • Custom Reports Enhancements

    • Upgraded Bootstrap from v4.0.0 to v5.1.3

    • Adds a new Bills Picker

    • Improves Error Handling
addFeature.png


  • Batch Report Fixes

    • Allows Template data in the Batch Report Description.

    • Fixes rendering issues with Saved Reports on CustomerCenter.

    • Updates Saved Reports so deletion removes the file from the server.
bugFix.png


Services

  • Adds a MAC Address column to all of the Service Grids.
addFeature.png


Service Desk

  • Adds Service Order and Action Numbers to the Service Desk prompt when notifying users of existing Actions on a Service.

  • Service Remarks now display timestamps when viewed from a Service Desk Action.

  • Labor from Voided workflows no longer appear in the Time Entry grid

  • Prevents creating more than a single Remove or Service ID Action for a Service at a time. Returns a message when attempting to create a second Service ID Action or Remove Action on the Service.

  • The Service Desk Actions Equipment grid now includes Equipment from the Service Location and all child Locations.

  • Adds Batch Scheduling for Service Desk Items

    • Adds a feature to Schedule Completion and Finalization of Service Desk items and Child Actions (excluding Estimates) from the corresponding form.

    • Adds Service Desk change values for Complete On and Finalize On.

    • Adds an event to complete scheduled Service Desk items.

    • Adds some common issues to the validation for Service Desk completion so issues can be detected before trying to Complete.
addFeature.png

Service Orders

Service Desk Actions

Service Desk Change Actions

Service ID Actions

Service Desk Labor

Service Desk Equipment

Time Entry

Service Desk Bulk Update

Problems

Projects

Work Order

  • Resolves issues with the Service Desk Action printout.

  • Adds logic to attempt to fix orphaned SDC data when another Action is completed for the same Service.
bugFix.png


* Indicates external documentation not written by PCR.



Database Changes in 2024.2


Default Schema


Table Name

Change

Table Changes

ADDRESSES

Updated
Address Changes
SQL
alter table ADDRESSES
drop index ADDRESSES_1

create unique index ADDRESSES_1
    on ADDRESSES (
                  TENANTS_RECID,
                  STREET_ADDRESS,
                  ADDRESS2,
                  CITY,
                  STATE,
                  ZIP_CODE,
                  HOUSE_NUMBER,
                  HOUSE_NUMBER_SUFFIX,
                  PREFIX_DIRECTIONAL,
                  STREET_NAME,
                  STREET_SUFFIX,
                  POST_DIRECTIONAL
        );

alter table ADDRESSES
drop constraint ADDRESSES_1

alter table ADDRESSES
    add constraint ADDRESSES_1
        unique (
                TENANTS_RECID,
                STREET_ADDRESS,
                ADDRESS2,
                CITY,
                STATE,
                ZIP_CODE,
                HOUSE_NUMBER,
                HOUSE_NUMBER_SUFFIX,
                PREFIX_DIRECTIONAL,
                STREET_NAME,
                STREET_SUFFIX,
                POST_DIRECTIONAL
            );

API_PERMISSIONS

Updated
SQL
INSERT INTO `API_PERMISSIONS` (`TENANTS_RECID`, `MODIFIED_DATE`, `MODIFIED_BY`, `PERMISSION_NAME`) VALUES ('0', now(), 'pcr360', 'Report');
INSERT INTO `API_PERMISSIONS` (`TENANTS_RECID`, `MODIFIED_DATE`, `MODIFIED_BY`, `PERMISSION_NAME`) VALUES ('0', now(), 'pcr360', 'CableViewPath');

CONTACTS_EMAILS

Updated

ALTER TABLE `CONTACTS_EMAILS` MODIFY COLUMN `EMAIL` VARCHAR(100) NOT NULL;

EQP_CATALOG_CHARGES

Updated
SQL
alter table EQP_CATALOG_CHARGES
    add PO_PRICING_MARKUP_PERCENT int null;

alter table EQP_CATALOG_CHARGES
    add PO_PRICING_MARKUP_FLATRATE int null;

EXPORT_FORMATS

Updated

ALTER TABLE `EXPORT_FORMATS` ADD `REPORTS_RECID` INT NULL;

EVENTS

Updated
SQL
INSERT INTO EVENTS
(TENANTS_RECID, MODIFIED_DATE, MODIFIED_BY, BROADCAST_BY, EVENT, LISTENER_CLASS, LISTENER_METHOD, OCCURRED_DATE, STATUS,
 ATTEMPTS, FREQUENCY, NEXT_RUN_DATE, PROCESS_LOCKED)
VALUES (0, NOW(), 'system', 'pcr360-cli', 'sd-scheduled', 'Servicedesk_Model_ServiceDesk', 'eventScheduled', NOW(),
        'PENDING', '0', 'Every 5 Minutes', NOW(), '0');

GRID_INDEX

Added

CREATE TABLE `GRID_INDEX`

LISTS

Updated
SQL
INSERT INTO LISTS
(TENANTS_RECID, STATUS, MODIFIED_DATE, MODIFIED_BY, LIST_TYPES_RECID, CODE, LISTS_ORDER, VALUE, DESCRIPTION, SYSTEM_USE)
VALUES (0, 1, NOW(), 'system', @list_types_recid, 'COMPLETE_ON', 9, 'Complete On',
        'Service Desk Item or Action scheduled for completion', 1),
       (0, 1, NOW(), 'system', @list_types_recid, 'FINALIZE_ON', 10, 'Finalize On',
        'Service Desk Item or Action scheduled for finalization', 1);

PURCHASE_ORDER

Updated
SQL
alter table PURCHASE_ORDER
    add SERVICE_DESK_RECID int null;

alter table PURCHASE_ORDER
    add constraint PURCHASE_ORDER_5_FK
        foreign key (SERVICE_DESK_RECID) references SERVICE_DESK (RECID);

REPORTS

Updated

ALTER TABLE `REPORTS` ADD `PDF_OPTIONS` LONGTEXT NULL;

REPORTS_BATCH

Updated
SQL
ALTER TABLE `REPORTS_BATCH` MODIFY COLUMN `EVENTS_RECID` INT NULL;
ALTER TABLE `REPORTS_BATCH` ADD `SQL` LONGTEXT NOT NULL;
ALTER TABLE `REPORTS_BATCH` ADD `NOTIFICATION_SUBJECT` VARCHAR(200) NULL;
ALTER TABLE `REPORTS_BATCH` ADD `NOTIFICATION_MESSAGE` LONGTEXT NULL;
ALTER TABLE `REPORTS_BATCH` ADD `NOTIFICATION_ATTACH` TINYINT(1) DEFAULT 0 NOT NULL;

REPORTS_SAVED

Updated

ALTER TABLE `REPORTS_SAVED` MODIFY COLUMN `QUERY_STRING` VARCHAR(1024) NULL;

SERVICE_DESK

Updated
SQL
ALTER TABLE `SERVICE_DESK` ADD `COMPLETE_ON_DATE` DATETIME  NULL;
ALTER TABLE `SERVICE_DESK` ADD `FINALIZE_ON_DATE` DATETIME  NULL;

SERVICE_DESK_ACTIONS

Updated
SQL
ALTER TABLE `SERVICE_DESK_ACTIONS` ADD `COMPLETE_ON_DATE` DATETIME  NULL;
ALTER TABLE `SERVICE_DESK_ACTIONS` ADD `FINALIZE_ON_DATE` DATETIME  NULL;

SERVICE_DESK_ACTIVITY

Updated
SQL
alter table SERVICE_DESK_ACTIVITY
    add SERVICE_REMARK_DATE datetime null;

SERVICE_DESK_EQP

Updated
SQL
alter table SERVICE_DESK_EQP
    add PURCHASE_ORDER_RECID int null;

alter table SERVICE_DESK_EQP
    add constraint SERVICE_DESK_EQP_10_FK
        foreign key (PURCHASE_ORDER_RECID) references PURCHASE_ORDER (RECID);

TENANTS

Updated
SQL
alter table TENANTS
    add PO_PRICING_CONFIGURATION varchar(50) null;

alter table TENANTS
    add PO_PRICING_MARKUP_PERCENT int null;

alter table TENANTS
    add PO_PRICING_MARKUP_FLATRATE int null;

USERS_PERSPECTIVES

Updated
SQL
UPDATE USERS_PERSPECTIVES
SET IDENTIFIER = 'Application_Grid_Location_Default,default'
WHERE IDENTIFIER = 'Application_Grid_Location_Location,default';

UPDATE USERS_PERSPECTIVES
SET IDENTIFIER = 'Cabling_Grid_CableMain,default'
WHERE IDENTIFIER = 'Cabling_Grid_Cable,default';

Metadata Schema


Table Name

Change

Table Changes

SYSTEM_LOG

Removed

DROP TABLE SYSTEM_LOG;

USAGE_ADDRESS

Added

create table USAGE_ADDRESS


Archive Schema


Table Name

Change

Table Changes

No changes


Supported Versions

PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release.  Bug fixes are only released for versions that are actively supported.

Key

Active support

A release that is actively supported.

Critical Fixes Only

A release that is supported for critical security issues only. Releases are only made on an as-needed basis.

End of life

A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.


Version History


Release Types


LTS Release

An LTS Release is a Major Release that PCR will support for at least 12+ months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High-Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the LTS time period has elapsed, PCR will work with customers to move them to the next LTS release.
Once an LTS reaches the last few months of support, it will receive only critical fixes and security patches.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.



Version

Release Type

Release Date

Receives Patches Until

End of Life

2025.2

Major

2025.1

Major

  

2024.2

LTS

2024.1

Major

  

2023.1

Major

  

 

 

2022.2

Minor

 

 

 

2022.1

LTS

 


Archived Releases No Longer Supported

Click to expand...


Version

Release Type

Release Date

Support Ends

Release Notes

2021.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/zo8QAQ

2021.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/eY8QAQ

2021.1

LTS

 

 

https://pcr360.atlassian.net/wiki/x/Yo8QAQ

2020.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/A48QAQ

2020.3

Major

 

 

https://pcr360.atlassian.net/wiki/x/g44QAQ

2020.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/lQYRAQ

2020.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/FI0QAQ

2019.7

LTS

 

 

https://pcr360.atlassian.net/wiki/x/v4sQAQ

2019.6

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.5

Minor

 

 

https://pcr360.atlassian.net/wiki/x/FosQAQ

2019.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/qIoQAQ

2019.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/wNUQAQ

2019.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2018.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2.1.4.7

Minor

 

 

https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526