Create a Quick Tick Type
This process is used to create a Quick Tick Type that can be used to create Quick Ticks.
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Go to Admin > Service Desk > Quick Tick Types
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Click the
button.
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Enter a Unique name for the Quick Tick Type
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Each Quick Tick Type can minimally have a Contact and Description; just toggle the appropriate checkbox to have it appear for use.
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If it is to be Required by the end User, mark the toggle of the Required checkbox.
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Click the
button. -
Optionally: define as many User Defined Fields as desired to maintain additional information.