Supported Versions

PCR will patch the application during the support timeline outlined in the version history below. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.

Key

Active support	A release that is actively supported.
Critical Fixes Only	A release that is supported for critical security issues only. Releases are only made on an as-needed basis.
End of life	A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.

Version History

Release Types

LTS Release

An LTS Release is a Major Release that PCR will support for at least 12+ months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High-Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the LTS time period has elapsed, PCR will work with customers to move them to the next LTS release.
Once an LTS reaches the last few months of support, it will receive only critical fixes and security patches.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.

Version	Release Type	Release Date	Receives Patches Until	End of Life
2026.1	Major	2026-08-18	2027-09-01	2028-09-01
2025.2	Major	2025-09-16	2026-10-01	2027-09-01
2025.1	Major	2025-05-02	2025-09-16	2027-06-01

Archived Releases No Longer Supported

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Version	Release Type	Release Date	Support Ends	Release Notes
2021.3	Minor	2021-12-30	2022-12-30	https://pcr360.atlassian.net/wiki/x/zo8QAQ
2021.2	Minor	2021-08-27	2022-06-17	https://pcr360.atlassian.net/wiki/x/eY8QAQ
2021.1	LTS	2021-05-17	2022-06-17	https://pcr360.atlassian.net/wiki/x/Yo8QAQ
2020.4	Major	2021-01-14	2021-08-27	https://pcr360.atlassian.net/wiki/x/A48QAQ
2020.3	Major	2020-10-14	2021-05-17	https://pcr360.atlassian.net/wiki/x/g44QAQ
2020.2	Minor	2020-06-04	2021-01-14	https://pcr360.atlassian.net/wiki/x/lQYRAQ
2020.1	Major	2020-04-10	2020-10-14	https://pcr360.atlassian.net/wiki/x/FI0QAQ
2019.7	LTS	2020-01-27	2021-05-17	https://pcr360.atlassian.net/wiki/x/v4sQAQ
2019.6	Minor	2019-11-14	2020-04-10	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.5	Minor	2019-10-07	2020-01-27	https://pcr360.atlassian.net/wiki/x/FosQAQ
2019.4	Major	2019-08-26	2019-11-14	https://pcr360.atlassian.net/wiki/x/qIoQAQ
2019.3	Minor	2019-05-28	2019-10-07	https://pcr360.atlassian.net/wiki/x/wNUQAQ
2019.2	Minor	2019-04-19	2019-08-26	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.1	Major	2019-03-25	2019-05-28	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2018.1	Major	2018-12-20	2019-04-19	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2.1.4.7	Minor	2018-10-09	2019-03-25	https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526