Release Notes
Release 2025.2 is now available; it is a major release that contains new features and refinements.
NOTE: PHP 8.3 is supported and recommended for this upgrade. Starting with version 2025.2.1, PHP 8.3 will be required.
This release also requires Python 3.8 to be installed on the PCR-360 web server.
We will start taking upgrade requests on, Wednesday September 17th, 2025; we will schedule the upgrades for after September 24th, 2025.
Notable Changes
Adds PCR-360 Lighthouse!
Assist - Wiki-trained Chatbot
Insight - Ops Partner for Issue Detection
Compose - Natural-Language Query Builder
Pulse - Sentiment Analysis
Audit (coming in 2025.2.1) - Billing & Cost Management Trends, Anomolies & Insights
Please review the Database Changes in 2025.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
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Release 2025.2 (09-16-2025)
Introducing Lighthouse
Lighthouse is a suite of AI-powered capabilities co-designed with customers during the March 2025 discussion sessions and refined through continuous feedback. Each capability is delivered inside the familiar PCR-360 interface- no separate tools, no data exports, no extra log-ins. Operational teams are under mounting pressure to do more with fewer resources, tighter budgets, and higher expectations. Lighthouse embeds practical, business-ready artificial-intelligence tools into the proven PCR-360 platform to automate routine tasks, expose hidden cost anomalies, and surface the best action for every user. The result is faster service delivery, cleaner data, and measurable savings.
Assist - Wiki Trained Chatbot
We’re excited to announce Assist, a new in-platform guide designed to help you get more out of PCR-360 with less effort. Whether you’re new to the system or tackling an uncommon task, Assist makes it faster and easier to find what you need.
What Assist Can Do
Answer FAQs about PCR-360 functionality in plain language.
Provide direct links to the right screens, tools, or knowledge base articles.
Walk you through multi-step processes step-by-step.
Offer contextual help tailored to where you are in the platform.
Key Benefits
Faster Support: Reduce helpdesk tickets and speed up onboarding.
24/7 Availability: Get help instantly- even during off hours..
Less Training Required: Users can self-serve common questions and tasks.
Boosted Adoption: Smooth learning curve ensures better engagement with new features.
Example Prompts You Can Ask Assist
“How do I create a new service order for a department?”
“Where can I view my bill?”
“What does the ‘Order Pending’ status mean?”
“Show me how to export inventory data to Excel.”
✨ With Assist, you’ll spend less time searching and more time getting work done.
Compose - Natural-Language Query Builder
With Compose, anyone can turn a plain-English question into a professional-grade report—no SQL or technical skills required. Type what you’re looking for, and Compose does the rest.
What Compose Can Do
Translate questions into reports: Type requests like “Find Inactive Phone Services.”
Drill into data: Spot trends, anomalies, or specific business units instantly.
Preview before running: See results and refine queries before committing.
Export polished reports: Share clean, formatted outputs ready for presentation.
Key Benefits
Empowers Everyone: Removes dependency on DBAs or technical teams for everyday reporting.
Faster Insights: Shorten the time between a question and an actionable answer.
Standardized Outputs: Consistent, accurate formatting reduces manual cleanup.
Time Savings: Ideal for ad-hoc analysis and recurring data pulls.
Example Prompts You Can Ask Compose
“Show wireless charges by department for the last three months.”
“List all active service orders opened this week.”
“Summarize total spend by vendor for the current fiscal year.”
“Which departments have exceeded their telecom budget this quarter?”
✨ With Compose, reporting is no longer limited to technical experts—it’s a tool everyone can use to unlock insights faster.
Insight – Your Ops Partner
Meet your Ops Partner, Insights—the next-generation intelligence solution built to empower modern enterprises. Designed to revolutionize inventory management, Insights leverages advanced machine learning to deliver deep insights, detect issues before they impact your business, and drive more informed, data-driven decisions.
With Insights, organizations can move beyond traditional reporting and reactive problem-solving. Instead, you gain real-time, proactive intelligence that uncovers hidden risks, streamlines operations, and helps you seize new opportunities for efficiency and growth.
Inventory Trends
Transforming Inventory Management with AI-Driven Insights. In today’s fast-paced business landscape, inventory management requires more than just tracking stock levels. Organizations demand real-time intelligence, actionable insights, and seamless integration to stay competitive. That’s why we developed the Insights module—a powerful new feature in our application that leverages the latest advancements in machine learning and AI to revolutionize how you manage inventory.
Pulse - Sentiment Analysis
Turn Every Customer Interaction into Actionable Information: Pulse’s Sentiment & Service Dashboard empowers your organization to go beyond routine ticket management—helping you understand the authentic voice of your customers, identify risks before they escalate, and deliver exceptional service at every touchpoint.
How Lighthouse Works
Unified Data Model
Our AI models seamlessly leverage the same trusted data already within PCR-360. There’s no need for data syncing, no transmission of stored customer data to external systems, and no sharing of information with commercial AI providers such as OpenAI, Google, or Anthropic.
On-Device Processing
Models used for processing PCR-360 data are securely hosted on your device or within your environment. This approach always ensures maximum control and security over your data.
Secure, Tenant-Scoped Models
Models are containerized within each PCR-360 instance, providing strong data sovereignty and compliance. Your data always remains isolated and under your organization’s control.
Assist and Compose Features
The Assist and Compose capabilities utilize cloud-based API calls that are trained exclusively on information written and developed by PCR. Importantly, these features do not access or use any customer data stored in PCR-360.
Progressive Enablement
Begin with foundational features like the chatbot and dashboards, then expand at your own pace by layering in advanced modules—such as AI-driven billing—as you realize measurable ROI.
Database Changes in 2025.2
Translates plain-English requests into optimized SQL queries and formatted reports
Default Schema
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Metadata Schema
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Archive Schema
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Supported Versions
PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.
Key
Active support | A release that is actively supported. |
Critical Fixes Only | A release that is supported for critical security issues only. Releases are only made on an as-needed basis. |
End of life | A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible. |
Version History
Version | Release Type | Release Date | Receives Patches Until | End of Life |
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2025.2 | Major |
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2025.1 | Major |
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2024.2 | LTS |
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2024.1 | Major |
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2023.1 | Major |
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2022.2 | Minor |
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2022.1 | LTS |
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