The following list includes all the Notifications that come with the standard PCR-360 install. By default, these Notifications are set to Inactive and must be turned on in order for the Notifications to trigger in the system. This allows an Admin to opt into any given Notification. For details of any given Notification click on the Notification in the list including who the Notification will be sent to as well as the content of the email that will be sent.
There are no Notifications that are set for Escalations by default. Those must be created by Admins that wish to have escalated Notifications .
-
ServiceDesk Equipment Updated -
Service Desk Workflow Status Changed -
ServiceDesk Item Assigned -
Service Desk Workflow Unassigned -
ServiceDesk Item Remarks Added -
Reset Password Request -
Service Desk Workflow Start Date -
Threshold for Failed Logins Met -
ServiceDesk Item Completed -
Cron Process Error Occurred -
Import File Processed with Unusual Record Volume -
Service Desk Thread Received (Response) -
ServiceDesk New Inquiry Received -
Service Desk Log Approval -
Service Desk Workflow Update Request -
ServiceDesk Thread Received (CSR) -
Knowledgebase Article Error -
ServiceDesk Equipment Added -
ServiceDesk Service Request Approved -
Service Desk Workflow Assigned -
Service Desk Workflow Not Assigned -
ServiceDesk Service Request Denied -
New ServiceDesk Item Created