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Functionality Across Cisco Interface Grids

All grids that are present in the Cisco Interface with PCR-360 allow for:

  • Selecting the Call Manager with the  Select CUCM  button.

  • Add new records with the  Add button located on the Authorization Code Grid  button.

Note: the 'Gateway' grid can not add new records.

  • Update existing records with the  Edit Selected button located on the Authorization Code Grid  button.

  • Remove existing records with the Delete Selected button.

Note: the 'Gateway' grid can not add new records.

The 'Cisco Audit Log' can only view records of when updates were made.

This interface module emulates what is already available on the Call Manager. As such much of this Article will just provide an example of what the Grids and Forms look like.

System

Server
Cisco Server Grid example
Cisco Server Grid example

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Phone NTP Reference
Cisco Phone NTP Reference Grid example
Cisco Phone NTP Reference Grid example

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Physical Location
Cisco Physical Location Grid example
Cisco Physical Location Grid example

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MLPP
Cisco MLPP Domain Grid example
Cisco MLPP Domain Grid example

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Security
Cisco Phone Security Profile Grid example
Cisco Phone Security Profile Grid example

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Geolocation Configuration
Cisco Geolocation Configuration Grid example
Cisco Geolocation Configuration Grid example

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Call Routing

AAR Group
Cisco AAR Group Grid example
Cisco AAR Group Grid example

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Intercom
Route Partition
Cisco Intercom Route Partition Grid example
Cisco Intercom Route Partition Grid example

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Calling Search Space
Cisco Intercom Calling Search Space Grid example
Cisco Intercom Calling Search Space Grid example

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Directory Number
Cisco Intercom Directory Number Grid example
Cisco Intercom Directory Number Grid example

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To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165621.png button, to open the Bulk Update form.

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Click the  image-20240625-165643.png  button to begin the 'Bulk Update' process.

Class of Control
Partition
Cisco Class of Control Partition Grid example
Cisco Class of Control Partition Grid example

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Calling Search Space
Cisco Class of Control Calling Search Space Grid example
Cisco Class of Control Calling Search Space Grid example

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Forced Authorization Codes
Cisco Forced Authorization Codes Grid example
Cisco Forced Authorization Codes Grid example

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Directory Number
Cisco Directory Number Grid example
Cisco Directory Number Grid example

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To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165755.png button, to open the Bulk Update form.

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Click the  image-20240625-165816.png  button to begin the 'Bulk Update' process.

Advanced Features

Voice Mail
Voice Mail Pilot
Cisco Voice Mail Pilot Grid example
Cisco Voice Mail Pilot Grid example

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Voice Mail Profile
Cisco Voice Mail Profile Grid example
Cisco Voice Mail Profile Grid example

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SAF
SAF Security Profile
Cisco SAF Security Profile Grid example
Cisco SAF Security Profile Grid example

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SAF Forwarder
Cisco SAF Forwarder Grid example
Cisco SAF Forwarder Grid example

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Device

Gateway
Cisco Gateway Grid example
Cisco Gateway Grid example

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Phone
Cisco Phone Grid example
Cisco Phone Grid example

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To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-165755.png button, to open the Bulk Update form.

Cisco Phone Bulk Update form example
Cisco Phone Bulk Update form example

Click the  image-20240625-165822.png  button to begin the 'Bulk Update' process.

Remote Destination
Cisco Remote Destination Grid example
Cisco Remote Destination Grid example

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Device Settings
Phone Button Templates
Cisco Phone Button Templates Grid example
Cisco Phone Button Templates Grid example

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Common Device Configurations
Cisco Common Device Configurations Grid example
Cisco Common Device Configurations Grid example

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Device Defaults

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Device Defaults are specific Service Host Type, not a specific Service Host.

Analog Endpoint

Analog Phone

User Management

Application User
User Management Application User Grid example
User Management Application User Grid example
Add New Application User Form example
Add New Application User Form example
End User
User Management End User Grid example
User Management End User Grid example
Add New End User Form example
Add New End User Form example
User Group
User Management User Group Grid example
User Management User Group Grid example
Add New User Group Form example
Add New User Group Form example
SIP Realm
User Management SIP Realm Grid example
User Management SIP Realm Grid example
Add New SIP Realm Form example
Add New SIP Realm Form example

Audit Log

Cisco Audit Log Grid example
Cisco Audit Log Grid example

The Cisco 'Audit Log' is the primary reason to utilize the Cisco Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Table Selector dropdown example
Table Selector dropdown example


Cisco Switch Interfacing with Service Desk

A 'Service' with the Service Host of Cisco and a Pending Service Order for the Service are Required to perform the following Action.

Service Desk can appropriate a number of different types of items on the Cisco switch:

'Analog Endpoints' and 'Analog Phones'

SD_Communication_Cisco_Endpoint_Form.png
Analog Endpoints/Phones example form

'Devices'

'Devices' example
'Devices' example

'Directory Numbers'

Directory Number example
Directory Number example

'End Users'

End User example
End User example

'Forced Authorization Code'

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Add Item

When adding new Analog Endpoints and Analog Phones, depending on the CISCO_AUTO_ASSIGN_ENDPOINT configuration, the Endpoint will be automatically assigned depending on available Servicing Equipment for the Service Desk Action's Location.

If a new item is needed to be provisioned on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example
    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the  Add Item  button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu
    Cisco SD Communication Menu

  4. Fill out the details for the selected item.

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Change Item

If an existing item is needed to be updated on the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example
    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the  Change Item  button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu
    Cisco SD Communication Menu

  4. Select the existing item from the form.

    Select an Existing Item form example
    Select an Existing Item form example

  5. Fill out the details for the selected item.

  6. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Item

If an existing item is needed to be removed from the switch, perform the following actions:

  1. Add an Action of type: Miscellaneous within Service Desk, for the desired Service.

    Service Desk Action - Communication Tab example
    Service Desk Action - Communication Tab example

  2. On the Communication Tab of the Service Order Action, click the  Remove Item  button.

  3. From the dropdown menu of the button, select the type of Item desired.

    Cisco SD Communication Menu
    Cisco SD Communication Menu

  4. Select the existing item from the form.

    Select an Existing Item form example
    Select an Existing Item form example

  5. 'Complete' the Service Order to persist the change throughout PCR-360 and the switch.