Inventory Tabs

This is a listing of all the tabs a User might encounter in the 'Inventory' section of PCR-360. To access the Inventory section navigate to Main > Inventory.

Service Desk

The 'Service Desk' tab provides a list of Service Desk Items created for this Inventory item. Service Desk Items will appear immediately when they are made. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.

From this tab, a User is also able to view the Assigned Workers, Completed Workers, Assigned Workgroups, and Completed Workgroups related to the piece of Equipment.

Viewing/Editing Service Desk Items

1. Select the Service Desk record to review in the Service Desk grid.

2. Click the   button.

3. The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.

Archived Service Desk Items

When a related Service Desk Item to the Equipment becomes Archived, the  button will be disabled when it is selected, but the User will still be able to print the Archived record.

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Add Remark

Remarks are useful for making notes about a Return Order that might need to be recalled in the future. To add a Remark, follow these steps:

1. Click the button.

2. This will open the 'Add New Remark' form.
   

   

   
   

   
   

3. Enter the Remarks desired into the field.

4. Click the button.

The Remark will be added to the list along with a User ID and time stamp for tracking.

View/Edit Remarks

Double-click or select the  button to open the Remark.

1. The form will open so the User can read all the content of a given Remark.

2. Click the button to commit any changes made to the Remark.

Delete Selected

Clicking the button will delete any existing Remark.

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Attachments

The 'Attachments' tab allows Users to attach file(s) (including .pdf, .jpg, .doc, and more) of interest or relevance to the Inventory item by uploading the file(s) into PCR-360. There is a file size limit of 10 Mb on attached files. This can help track documents related to a specific piece of Equipment like a repair order, scanned notes, or CAD diagrams.

Uploading a File

To attach one or more files, navigate to the 'Attachments' tab and click the button located on the Grid Toolbar above the 'Attachments' grid. The User will be prompted to select the file(s) from their hard drive to upload. Upon selection of a file(s), the upload will begin automatically.

Download File

Allows a User to download a file to their local machine. To download the file, select the file to download, and click the  button. Use the download form that opens to specify a location on the local machine to download the file to and click OK. This can be used to make modifications to a file, which can then be re-uploaded.

Open File

This will open the file, if possible, for viewing by the User. To open the file, select the file to view and click the  button. The file will open in a new tab for viewing. No modifications of the original file can be made when opened in this manner.

Edit Selected

Allows the name of the file to be modified within PCR-360. To edit the name select the file to be edited and click the  button. This will open the 'Manage Attachment' form.

If a User modifies the name of the file, that is the new name that will be used when downloading the file. To edit simply modify the filename in the 'Filename:' field and click the  button.

Delete Selected

The  button will remove the file from PCR-360.

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Billing

The 'Billing' tab provides a listing of every Bill on which this Inventory item has appeared and the MRC, NRC, and Usage Totals that were Billed. To view a previous Bill, select the Bill from the grid and click the button.

The Bill will open in a new tab and can be viewed, printed, or saved as a .pdf document.

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Charges

The 'Charges' tab provides the User access to manually control how each Inventory item is billed. A Charge that is added to an Inventory item will be automatically added to any Bill that the item is associated with. There are four functions that can be used to control these charges: Add, Edit, Delete, and Stop. These functions are ONLY made available on Equipment with a status of 'Assigned'.

For the buttons to be made available on the 'Charges' tab, the Equipment must first be both 'Assigned' AND ' Billable'.

Add

After clicking the button, the 'Add New Equipment Charges' form will open. From here the User can select the Charge Catalog, Quantity, and set a Description. The Charge amount will auto fill in based on the Charge for the given Catalog. Sometimes there is an option for a Charge Override Amount based on the Charge Catalog. A Description is highly recommended for tracking. The User can select to prorate the Charges or not based on Billing needs.

Future Start Dates

When a Start Date is set to be in the future, on a new Charge, the Charge will not take effect until that Date.  Also, Service Desk Actions will ignore any Future Charges, so that the Charges will take effect on the desired Date.

Editing

The button can only be used after a Charge has been Added. This form allows the User to select from the Charge Catalog and specify overrides when available to the Amount, Quantity, Description, and Expense GLA. Once saved the Charge will generate the records required for billing.

Note: A default Expense GLA must be supplied on the Expense GLAs tab before Charges can be added.

When a Charge is edited, the User is prompted to select when that Change should apply.  Selecting the 'Effective Today' button will apply the change immediately while selecting 'Date to Last Billed' will begin as of the date of the last Bill Run.  An example of the prompt is displayed below.

Deleting/Stopping

It is sometimes necessary to manually delete or stop a Charge. There are certain restrictions in place to prevent deleting Charges that have been billed. After clicking the button, a prompt will be displayed advising the User about these restrictions.

A User can stop a recurring Charge from continuing to be charged with the button. After clicking 'Stop' a prompt will be displayed requesting a Stop date and advising the User about further restrictions placed on stopping charges.

Applying an Alternate Recurring Charge

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When an Alternate Recurring Charge is selected as the Charge Catalog (Quarterly, Semi-Annual and Annual Charges) for a new Charge, the form gains the addition of a Recurring Date field. This is the date that will be used by the Billing Process to determine which Bills the Charge should display on. The Recurring Date can not occur after the Start Date.

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Contacts

The 'Contacts' tab provides the User the ability to manually associate Contacts with each Inventory item. These associated Contacts represent people who may be associated with the Inventory in some way. These Contacts are separate entries in the Workers/Contacts section of the application that is associated with this Inventory for tracking purposes. The User can manually manage these associations by using the 'Add', 'Add Existing', 'Edit Selected', and 'Delete Selected' functionality available on the Contacts tab.

Adding New Contacts

After clicking on the button, the User is presented with a data-entry form used to build a basic Contact: First and Last Name, Email and Phone Number. Adding a new Contact here will create a new record in the Workers/Contacts section of the application.

Adding Existing Contacts

After clicking the  button, a list of existing Contacts is presented. Contacts can be associated with multiple Inventory items, as such this list will display all Active Contacts in the system. Searching through this list and selecting multiple entries will allow the User add all the required Contacts. Check each of the Contacts that need to be associated with the Inventory and click the button.

Edit Selected

Sometimes it can be necessary to alter the existing information on an Inventory item. In order to do this PCR-360 has the button. Clicking this will open the record in a 'Manage Contact' form that the User can modify and save.

Delete Selected

Selecting the button from this grid does not delete the Contact entry it merely removes the association.

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Warehouse Contacts

The 'Contacts' tab provides the User the ability to manually associate Contacts with the Warehouse. These associated Contacts represent people who may be associated with the Warehouse in some way. These Contacts are separate entries in the Workers/Contacts section of the application that is associated with this Warehouse for management purposes. The User can manually update these associations by using the 'Add', 'Add Existing', 'Edit Selected', and 'Delete Selected' functionality available on the Contacts tab.

Adding New Contacts

After clicking on the button, the User is presented with a data-entry form used to build a basic Contact: First and Last Name, Email and Phone Number. Adding a new Contact here will create a new record in the Workers/Contacts section of the application.

Adding Existing Contacts

After clicking the  button, a list of existing Contacts is presented. Contacts can be associated with multiple Warehouses, as such this list will display all Active Contacts in the system. Searching through this list and selecting multiple entries will allow the User add all the required Contacts. Check each of the Contacts that need to be associated with the Inventory and click the button.

Edit Selected

Sometimes it can be necessary to alter the existing information on an Inventory item. In order to do this PCR-360 has the button. Clicking this will open the record in a 'Manage Contact' form that the User can modify and save.

Delete Selected

Selecting the button from this grid does not delete the Contact entry it merely removes the association.

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Equipment Children

The 'Equipment Children' will open another Manage Equipment form. This will add Equipment in a parent-child relationship similar to the Trees. When Equipment is added in this manner it will be able associated with the Parent Equipment.

Adding a Child Equipment

To add 'Equipment Children' a User can either create a new piece of Equipment or can add an existing piece of Equipment.

Add New Equipment

To add a new piece of Equipment, click the button. This will open a new 'Add New Equipment' form.

The only difference from the standard 'Add New Equipment' form when a User is creating new Equipment, is that the 'Parent Equipment' picker will automatically be associated with the 'Parent Equipment' that the User started from.

The User can then fill in the form just like any other Equipment form. After clicking the button, the Equipment will be added to the 'Equipment Children' as a record in the grid.

Add Existing Equipment

To add a new piece of Equipment, click the  button. This will open the 'Add New Existing Equipment' form.

The grid will only display Equipment that is not already associated with another piece of Equipment. After clicking the   button, the Equipment will be added to the grid as a Child record.

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Expense GLAs

This tab is of particular importance to the User organization's financial team in that it allows Users to set GLAs for new Equipment and edit those of existing Equipment.

To set a Default GLA for Equipment, click the Search Icon in the 'Set Default GLA' field (see above) and select a GLA from the list. This field will add the selected GLA at 100% and will replace any 'Default' type existing GLAs in the grid above.

Managing GLA Entries

Users can also specify GLAs by clicking   located on the 'Expense GLAs' tab. This will open the new 'Add New Expense GLA' form which has been simplified to a data entry table.

From this new form, the User can set a single GLA or Multiple GLAs quickly and without having to re-open the form multiple times unlike in previous versions. There are three fields that can be edited on the table whether the User is Adding a Single GLA or Multiple GLAs.

1. Expense Type - This drop down allows the User to select the Expense Type of the GLA.
   

   

1. GLA - This picker allows the User to select the GLA to associate with the Expense Type.
   

   

1. Percent - The number selector allows the User to specify the percent of the Expense Type to apply to the GLA.
   

   

   
   The first row of the table is added to the 'Add New Expense GLA' form by default. The User only needs to select the 'Expense Type', 'GLA', and 'Percent' and click .

Single GLA

Multiple GLAs

To add multiple GLAs on the 'Add New Expense GLA' form the User can follow these steps:

1. Click .

2. This will add a row to the table.

3. Repeat to add as many rows as are required.

4. When adding multiple GLAs, the percentages of a given 'Expense Type' must equal 100% as in the following example:
   

   

5. If the Percentages are not enough to equal 100%, or exceed 100% the User will receive a notice as in the following example:
   
   

   

6. Once the User has added all the desired GLAs, the form can be saved by clicking .

The GLAs will have been added to grid on the 'Expense GLA' tab.

To delete a single GLA record the User must follow these steps:

1. From the 'Add New Expense GLA' form chose the row to delete.

2. In this example the 'Equipment' Expense Type is being deleted.
   

   

3. Right-click the 'Equipment' row. This will open the table context menu.
   

   

4. Click the 'Delete Row' menu option.

5. The row will have been deleted.

6. Click  .

The grid will update and the GLA will have been removed.

Changing GLAs

When a GLA is changed for a different one, the User is prompted to select when that change should apply.  Selecting "Effective Today" will apply the change immediately, while selecting "Date to Last Billed" will begin as of the date of the last Bill Run.  An example of the prompt is displayed below.

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Inventory

The 'Inventory' tab is explained in full detail on the Warehouse grid.

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Ports/Pins/Lens Equipment Grid

Users can navigate to the 'Ports/Pins/Lens (PPL) Equipment grid' by following this path: Main > Inventory > Equipment > Ports/Pins/Lens. If a piece of Equipment has an Equipment Catalog that has the Cabling Equipment flag checked, then it will also have a tab labelled Ports/Pins/Lens. This shows all PPL originating from the equipment and to the equipment (if any) to which each PPL is connected. From this tab new PPLs may be added, edited, or removed. PCR-360 provides functionality for bulk PPL creation, editing, removal, copying, and transferring of PPL. PPL records can be directly modified on a specific Cabling Equipment record. These modifications will be consistent with the other rules of editing PPL records. 

Add

More information on the button for the Ports/Pins/Lens form is available here.

Ranges

The button is very similar to the 'Add' button but has some additional functionality. The 'Ranges' button will allow a User to Add multiple Ports/Pins/Lens(PPL) with a single action to save time when adding large lists of PPL. The Range form will allow the User to designate a low to high prefix range to be added. (For example 1-3). Additionally, the User can designate a separator (Example: " - " ) and a low to high suffix. (For example 1-5).

Assuming a prefix Range of 1-3, a separator of " - ", and a low to high suffix of 1-5 the User would be adding 15 records with the button. In this case the following would be added:

The 'Ranges' is more than a simple Add form, however, and will allow the User to edit multiple PPL. If after adding the above table the User were to click the Ranges button again and enter a prefix of 2-3, and a suffix of 1-1 they would select the 2-1 and 3-1 PPL for editing. This functionality allows the User to quickly Add and assign status' to multiple PPL. 

Back Connect Ranges

The PPL Range form allows for Back-Connect Ranges. Below is the add new "Ranges" form from the Port/Pins/Lens grid on any Cabling Equipment. To use this feature, the user just needs to enter the Destination Equipment and designate a low prefix to a low suffix range to be added. This functionality allows the User to quickly connect multiple pieces of Equipment together, without having the connection appear in the Cable Path. When ports are transferred, any back connects are transferred along with the port.

Copy

The button makes a copy of all the existing PPL on another piece of Equipment and will assign the copied PPL to the current piece of Equipment. These copied PPL will not overwrite any existing PPL and instead appear as new, separate records.

Transfer Range

The  button will move all the existing Ports/Pins/Lens(PPL) from one piece of Equipment and assign them to the current piece of Equipment. This button can also be used to renumber PPL on the same piece of Equipment.

To Transfer a PPL Range, follow these steps:

1. Click the   button.

2. This will open the 'Add New Select Equipment and Range to TRANSFER (move) the Ports/Pins/Lens' form. (PPL Range Transfer Form for short.)
   

   

3. The Origination Equipment picker will automatically fill in with the Equipment from the open Equipment form.

4. Click the Destination Equipment picker and select the Equipment that the PPL need to be transferred to.

5. Be sure to select a Destination piece of Equipment that is different from the Origination Equipment.
   

   

6. Select the Origination Port/Pin/Len Range.

7. Enter (at minimum) Low Prefix and High Prefix of the PPL records that should be selected to Transfer.
   

   

   
   

   1. Separator, Low Suffix, and High Suffix are optional fields that increase the flexibility of ranges.

   2. This needs to specify the proper format for the PP. Generally, this format is based on the organization's naming conventions.

   3. For example, the range shown above represents Low PPL named A-01 with a range of 30 ports ending on C-10.
      

      

8. Select the Destination Port/Pin/Len (PPL) Range.

9. Enter (at minimum) the Low Prefix of the port range the newly transferred PPLs will start at.
   

   

   
   

   1. Separator and Low Suffix are optional fields that increase the flexibility of ranges.

   2. This needs to specify the proper format for the PP. Generally, this format is based on the organization's naming conventions.

   3. For example, the range is shown above (in conjunction with the Origination Range) represents Low PPL named D-11 with a range of 30 ports ending on F-20.

10. Click the Transfer Range button to complete the transfer.

11. The selected range will be transferred to the Destination Equipment with the specified new starting port.

Transfer All

The button allows transferring every PPL on an Origination Equipment to a Destination Equipment. The form aims to eliminate a few steps when the User simply needs to move ALL of the ports. Any PPL from a Child Equipment Record will NOT be Transferred.

To transfer all PPLs on Equipment, use the following steps.

1. Click the button.

2. The Origination Equipment picker will automatically fill in with the Equipment from the open Equipment form.

3. Select the Destination Equipment Using the picker

4. Click the button to complete the transfer 

5. All PPLs will be transferred, as is, to the Destination Equipment.
   

   

If a User has attempted to Transfer Child Equipment PPL during the  process, they will be greeted with this warning message to alert them about what will not be transferred.

Edit Selected

The button will allow the editing of a single PPL record. A User can only edit the single record, and if multiple records editing is desired the Ranges button should be used.

Delete Selected

The button will allow the User to delete the selected record(s). This deletion is not just the association and will remove the PPL from PCR-360.

Service Desk

The  button will open the Service Desk Action associated with the PPL. This button will only open the Service Desk Action once the PPL has its Status effected by the Service Desk. Once a PPL has been designated in Service Desk, it cannot be selected to be added to a different piece of Equipment. This helps to prevent duplicate assignments.

View Path

• The  button will open up the Cable: View Path report that the given Ports/Pins/Lens record appears on.

• For a Ports/Pins/Lens record to have a Path associated with it it must first have a Status of Assigned.

• More Information about Paths and the report is available here.

Renumber

Users can quickly renumber Ports/Pins/Lens (PPL) with the Transfer form.

1. Click the button.

2. This will open the 'Add new Select Equipment and Range to Transfer (move) the Ports/Pins/Lens' form. (Transfer PPL form for short.)

   

1. The 'Origination Equipment' picker will automatically fill in with the Equipment from the open Equipment form.

2. Click the 'Destination Equipment' picker and select the Equipment that the PPL has to transfer to.

3. Select a Destination piece of Equipment that is the same Equipment as the Origination Equipment.

4. Select the Origination Port/Pin/Len Range.

   • Enter the Low PPL of the PPL records that should be selected to Transfer. This needs to include the proper format for the PPL based on the organizations naming conventions. For example, if the Low PPL is named "123-ABC" where "-" is the separator, then the formatting should look like this: Low Separator: "123", Separator: "-", Low Suffix: "ABC".
     

     

   • Enter the High PPL of the PPL records that should be selected to Transfer. This needs to include the proper format for the PPL based on the organizations naming conventions. For example, if the High PPL is named "124-ABZ" where "-" is the separator, then the formatting should look like this: High Separator: "124", and High Suffix: "ABZ".
     

     

5. Click the  button.

The selected Range will be renumbered and remain on the original Equipment record since the Origination Equipment and Destination Equipment fields match.

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Network

The 'Network' tab will assign specific Network settings for the Equipment. The User can set the 'Host Name', 'LAN Name', 'MAC Address', and the IP settings.

Of the fields on the Network tab for Equipment, the MAC Address field has special validations within PCR-360. Similar to Asset Tags, the MAC Address for a piece of Equipment is expected to be unique for each piece of Equipment.

Note: When a MAC Address is saved, PCR-360 will apply standard formatting to it, and allow Users to search for them in the 360 Search.

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User Defined Fields

The 'User Defined Fields' tab provides access to any extra fields that have been defined for the Equipment Catalog specified on each Equipment record. See Adding User Defined Fields for more information. These fields are added by Admin Users to store extra information that is not provided by default on Equipment records.

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VLANs

The 'VLANs' tab allows the User to Add new VLANs to the Ports/Pins/Lens of a piece of Equipment or Add Existing VLANs.

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