PCR-360 Wiki
PCR-360 Wiki
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PCR-360 Mobile

Overview

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PCR-360 has a mobile view designed for technicians who want to complete tasks in the field and update their functions using their mobile devices. From this mobile view, users can access functionality from the Service Desk, Cable Paths, Custom Reports, and User Options. When a User first logs in using the Mobile view, they will arrive on the Service Desk > Assigned Workflow Grid.

Switching Between Desktop and Mobile View

If you are on the Desktop View for PCR-360, you can click on the Switch to Mobile Mode button located in the Preferences Menu. This will treat your device as a Mobile Device and provide you with the Mobile View. Once on the Mobile view, you can switch back to the Desktop view under User Options.

Service Desk

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Service Desk

The Service Desk Grid is where users can view View all of the Service Desk Items.

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Assigned Workflow

The Assigned Workflow Grid lets users view all the Service Desk Items assigned to them. Users can view their assigned Service Desk Items image-20250411-193121.png or Actions Action , and add labor or notes to their Workflow Workflow . They can also complete Complete selected Service Desk Items.

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Cable Paths

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From the Mobile Cable Paths View (/m/cable/paths), a User can Add Add , View View , Edit Edit and Delete Delete Cable Path Entries. Users can perform all the basic functions for Cable Paths from this grid.

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Clicking the Add Button will open the New Path Overlay.

New Paths

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New Path Legs

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When a User clicks the View button, the Mobile View will open a PDF of the selected Cable Path in a new tab.


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Edit Paths

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Edit Path Legs

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Custom Reports

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From the Custom Reports Grid, users can view View available Custom Reports. When opening a Report, the User will be prompted for any Parameters associated with the Report. When the User clicks the View button, the Mobile View will open the Custom Report in a new tab, much like in the Web View.

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User Options

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Users can adjust some preferences, such as starting the overlay forms at maximum size or setting the default Sort Order. They also have the basic option to change to the Desktop view or log out entirely.


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Theme Settings

The User can click on the image-20250502-113748.png icon to open the Theme Settings Menu. This lets the user customize their Mobile View appearance. In addition to changing the Dark Mode status with the settings, a user can quickly turn Dark Mode on and off using the image-20250502-114100.png icon.


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