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Release Notes


Release 2025.1 is now available; it is a major release that contains new features and refinements. 


NOTE: PHP 8.3 is supported and recommended for this upgrade.


We will begin scheduling 2025.1 updates on customer Test systems starting on May 2nd, 2025; however, due to staff training in May, we will schedule the upgrades for after June 1st, 2025.

Notable Changes

Please review the Database Changes in 2025.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2025.1. The first session is scheduled for December 3rd, 2024, at 11:00 AM Eastern, and the second is scheduled for December 4th, 2023, at 3:00 PM Eastern. 

Key

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Bug Fixes

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New Features

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Changed Features

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Improved Performance

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Removed Features

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Release 2025.1.1 (07-22-2025)

Component

Description

Type

Documentation

Admin

Resolves an issue that prevented deleting a user after changing passwords when using native authentication.

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API

Service Desk Actions can now be finalized through the API.

addFeature.png

  • Resolves the Service Desk API issue, requiring an Owner to complete Actions when the order does not have an assigned Owner.

  • Fixes an issue where the Owner could not be changed on a Service Desk Action via the API.

bugFix.png

CustomerCenter

Adds the ability to prevent Stand Alone Equipment requests in CustomerCenter with a new configuration option: CC_ALLOW_STANDALONE_EQUIPMENT

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CustomerCenter Parameters

  • Fixes Primary/Secondary Contact section headers appearing when the configuration option is turned off.

  • Fixes an issue preventing Location details from displaying on some Action types in the CustomerCenter Order Summary.

bugFix.png

Catalogs

"Category" charge Catalogs no longer require an Expense Object Code.

bugFix.png

Dashboards

Call Detail Widgets can now set minimum or maximum thresholds.

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Custom Widgets

General

  • Adds a new configuration option “FOOTER_MESSAGE” that allows a custom message in the footer section for all pages.

  • The default maximum file size configuration has been increased to 50MB in the application. Some PHP configurations may need to be updated to take advantage of this: upload_max_filesize and post_max_size.

addFeature.png

Misc Parameters

  • Resolves grid search errors when using certain special characters on index grids.

  • Cleans up warnings generated by some dashboard charts.

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Inventory

Fixes an issue that causes the Purchase Order Equipment to always be set to ‘Billable’ = true.

bugFix.png

People

Resolves an issue preventing Non-Service Desk Time from showing on the Time Entry Report.

bugFix.png

Services

Resolves an issue with Service Charges where the Effective Date prompt was not appearing on Owner changes, and the Billing Group Pricing was not being updated.

bugFix.png

Service Desk

  • Service Desk Estimates now attempt to use Purchase Order Pricing (if configured) for Equipment.

  • Service Desk Actions no longer require any fields when voiding, but the status will become read-only as soon as the Void option is selected.

  • Service Desk Equipment is no longer automatically checked as billable for Incidents.

  • Fixes an issue where completing a Service Order Action unchecks the Left In Cable Path Flag.

  • Fixes a problem where Custom Validations were not displaying the error dialog when creating new Service Desk Actions for Services that had attached Equipment.

  • Resolves issues where Service Desk Actions were completing even when there were errors.

bugFix.png

Release 2025.1 (05-02-2025)


Component

Description

Type

Documentation

API

  • The Equipment API endpoint can now accept attachments.

  • The Services API endpoint can now accept attachments.

addFeature.png

Catalogs

Removes the ability to hide Locations.

delFeature.png

AdHoc Grids

  • Adds the ability to define custom parameters for AdHoc grids and enables editing of existing AdHoc grid queries and column definitions.

Adds the ability to import and export AdHoc grid definitions.

addFeature.png

Custom Logic

This change addresses security risks by using the cURL protocol in Custom Logic. It also makes retrieving data in Custom Logic/Reports easier.

THIS IS A BREAKING CHANGE: Eliminates access to the previously allowed curl_exec() function. Adds ->curlRequest() (a wrapper to simplify curl usage) and ->curlExec() (a drop in replacement for curl_exec that restricts the allowed protocols to HTTP and HTTPS) methods for use in custom logic. EXISTING CUSTOM LOGIC USING curl_exec MUST BE UPDATED TO USE ->curlExec() INSTEAD

changeFeature.png

General

Adds additional supported HTML tags to the rich text editor used in PCR-360 to better retain formatting and styling.

addFeature.png

Inventory

Adds the ability to access, add, and modify Remarks on closed Purchase Orders and Return Orders.

addFeature.png

Mobile

Added a new Mobile View to PCR-360

  • Mobile View Features

    • Mobile-Friendly and Dynamic Interface

    • User-Customized Themes settings:

      • Light & Dark Mode

      • Font & Font Sizing

      • Button colors

    • View basic Service Desk information

    • Manage Workflows

    • Manage Labor/Time Entry

    • Native or SSO Login Options

    • “Available Custom Reports” PDF downloads are available under the Mobile View via the Custom Reports menu.

Note: This is a licensed feature. For more information, please submit a quote request to your account manager.

addFeature.png

* Indicates external documentation not written by PCR.



Database Changes in 2025.1


Default Schema


Table Name

Change

Table Changes

ADHOC_GRIDS_PARAMETERS

Added

USER_MODULE_SESSIONS

Added

Metadata Schema


Table Name

Change

Table Changes

No changes


Archive Schema


Table Name

Change

Table Changes

No changes


Supported Versions

PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release.  Bug fixes are only released for versions that are actively supported.

Key

Active support

A release that is actively supported.

Critical Fixes Only

A release that is supported for critical security issues only. Releases are only made on an as-needed basis.

End of life

A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.


Version History


Release Types


LTS Release

An LTS Release is a Major Release that PCR will support for at least 12+ months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High-Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the LTS time period has elapsed, PCR will work with customers to move them to the next LTS release.
Once an LTS reaches the last few months of support, it will receive only critical fixes and security patches.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.



Version

Release Type

Release Date

Support Ends

2025.1

Major

  

Critical fixes only until 2025.2 is released

2024.2

LTS

2024.1

Major

  

2023.1

Major

  

 

2022.2

Minor

 

 

2022.1

LTS

 


Archived Releases No Longer Supported

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Version

Release Type

Release Date

Support Ends

Release Notes

2021.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/zo8QAQ

2021.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/eY8QAQ

2021.1

LTS

 

 

https://pcr360.atlassian.net/wiki/x/Yo8QAQ

2020.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/A48QAQ

2020.3

Major

 

 

https://pcr360.atlassian.net/wiki/x/g44QAQ

2020.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/lQYRAQ

2020.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/FI0QAQ

2019.7

LTS

 

 

https://pcr360.atlassian.net/wiki/x/v4sQAQ

2019.6

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.5

Minor

 

 

https://pcr360.atlassian.net/wiki/x/FosQAQ

2019.4

Major

 

 

https://pcr360.atlassian.net/wiki/x/qIoQAQ

2019.3

Minor

 

 

https://pcr360.atlassian.net/wiki/x/wNUQAQ

2019.2

Minor

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2019.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2018.1

Major

 

 

https://pcr360.atlassian.net/wiki/x/DeAQAQ

2.1.4.7

Minor

 

 

https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526



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