System Requirements
PCR-360 Operational Requirements
The PCR-360 System is deployed on an Intel-based web server. The following hardware recommendations indicate resources that should be available to the application. The application runs on a Linux Apache Web Server which is included in the estimates for RAM utilization below. Consult the system's administrator for final system specifications.
NOTE: Hardware specifications change frequently due to manufacturers' specifications. This document should serve as a guideline rather than exact requirements in terms of processor speeds, etc.
Database Server
Hardware Requirements
Dual/multi-core CPU 2GHz minimum
100 Mb/s network port (or greater)
Disk Space
500GB Hard drive + 1GB per million call records stored online
Memory
16 GB RAM minimum
32 GB RAM recommended
Tape or backup device
Software Requirements
Ubuntu Linux 22.04 (LTS) or later
Red Hat Enterprise Linux 8+
NOTE: CentOS 8 is no longer supported.
One of these supported Database Services:
Mysql 8.0/Percona 8.0+ (supported with PCR-360 2021.1 or later).
Oracle: 12c (12.2) or greater is required.
Note: Oracle is not supported for new installs; existing installations require Oracle version 12.2 or greater.
For MySQL the database must be configured with the UTF8 character set. For MySQL 8
utf8mb4andutf8mb4_unicode_cior utf8mb4_0900_ai_ci are supported as well. Currently, other character sets and collations are not supported.For Oracle, the AL32UTF8 character set is fine.
Index Server
Additional requirements to support indexing grids
MongoDB 8 Server
PHP Mongo DB Driver
Operating System
Ubuntu Linux 20.04 (LTS)+
Red Hat Enterprise Linux 8+
Web Server
Hardware Requirements
Dual/multi-core CPU 2GHz minimum
100 Mb/s network port (or greater)
100GB Hard drive (allocated for /var/www/pcr360)
RAM requirements based on simultaneous users:
1 - 1,000: 8GB
1,000 - 5,000: 12GB
5,000+ Please contact PCR
Software Requirements
Ubuntu Linux 22.04 (LTS) or later
Red Hat Enterprise Linux 8+
NOTE: CentOS 8 is no longer supported.
Apache 2.4 HTTP server (SSL) configured
PHP version
PHP 8.3: PCR-360 Versions 2024.2 or later — supplied and installed by PCR
PHP 8.1: PCR-360 Versions 2022.1.5 or later and 2022.2 or later — supplied and installed by PCR
PHP 7.4: No longer receives security updates. All customers need to upgrade to newer versions of PCR-360 (2022.1 or later) and PHP 8.1
PHP version 7.4 (PCR-360 Versions 2021.1 through 2022.1.4) — supplied and installed by PCR
Required PHP extensions — installed and provided by PCR
Oracle client or Oracle Instant client (version 11.2 or greater) (if Oracle is used)
Supported Web Browsers
Chrome (preferred with auto-update service enabled)
Firefox (preferred with auto-update service enabled)
Microsoft Edge 84+ (Chromium Edition with auto-update service enabled)
Additional Browser Requirements:
Cookies and Javascript MUST be enabled in the browser
The URL to your service should be added to the "Permit" list of the browser's built-in popup blocker or add-ons
CustomerCenter requires a minimum screen resolution size of 1280 x 720
Other browsers may be compatible but have not been fully tested
Note: Microsoft Internet Explorer is not supported
Communication Adapter Modules
The Communication Interfaces developed by PCR-360 are not a part of general PCR-360 functionality and require the purchase of a license for each Module.
Please contact Professional Services to request licenses.
Avaya Interface
In addition to PCR-360 System Requirements, the Avaya Interface requires the Avaya Call Manager to be on Application Enablement Services (AES) v6 or later.
Cisco Interface
In addition to PCR-360 System Requirements, the Cisco Interface requires the Cisco Call Manager to be on Cisco Unified Communications Manager (CUCM) v10.5 or later.