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Avaya

System Requirements

The Avaya Communication Interface is not a part of general PCR-360 functionality and requires the purchase of a license. 

Please contact Professional Services to request a license, and confirm your system meets all requirements.

Authorization Codes

Avaya Authorization Code Grid example

Avaya Authorization Code Grid example

'Authorization Codes' can be added, edited and deleted by a User within PCR-360, and enable a User to be able to allow privileged individuals to use other stations for phone calls. The Authorization Code is able to override normal permissions of the station by it's associated to a 'COR (Class of Restriction)' to define the behavior expected of that station. All Authorization Codes are expected to be numeric values and the length is configured in the switch.

The Call Manager can be selected using the image-20240625-163838.png  button on the Authorization Code grid.

Add Authorization Code

Add New Authorization Code Form

Add New Authorization Code Form

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to create a new Authorization Code from the Authorization Code Grid. This will create a new Authorization Code within PCR-360 and the switch, and relate it to a COR defined in the switch.

  1. Click the Add button located on the Authorization Code Grid button.

  2. Enter the desired details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the image-20240625-163908.png field to the desired date and time.

    • If not manually set, when the Form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The Authorization Code and COR appear in the grid.

Edit Authorization Code

Manage Authoriztion Code Form

Manage Authoriztion Code Form

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to update an Authorization Code from the Authorization Code Grid.  The Authorization Code will be updated within PCR-360 and the switch, to the existing COR defined on the switch.

  1. Choose an item from the grid and double click or select and click the Edit Selected button located on the Authorization Code Grid button.

  2. Change the details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the image-20240625-163904.png field to the desired date and time.

    • If not manually set, when the form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The COR is now updated in the grid.

Delete Authorization Code

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to remove an Authorization Code from the Authorization Code Grid. This will remove the Authorization Code from both PCR-360 and the switch, so that it can no longer be used to grant access to Users.

  1. Select an item in the Grid and click the Delete button located on the Authorization Code Grid button.

  2. The item has been removed from the grid.

Class of Restriction (COR)

Avaya COR Grid example

Avaya COR Grid example

The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the image-20240625-163835.png  button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allows for a more personalized level of control of individual phone stations permissions.

Edit a COR

In order to update a COR, a User can follow these steps to use PCR-360 to perform the update. This will make the relevant changes for the COR in the switch.

Manage COR Form

Manage COR Form

  1. Open a COR by selecting it from the grid and clicking the Edit Selected button located on the COR Grid header button.

  2. Update the COR as desired.

  3. Save the COR by clicking the Save button located on the bottom of the form button .

Stations

(picture of Avaya > Stations Grid, required Nav Menu to be rebuilt)

The Call Manager can be selected using the image-20240625-163835.png  button on the Stations grid.

Stations can be Added, Edited individually or in Bulk, or Deleted from the Stations grid.

Add New Station

Click the Add button located on the Authorization Code Grid  button to open the Add New Station form to create a new Station.

Add New Station form example

Add New Station form example

Edit Station

Select a Station in the grid and click the Edit Selected button located on the Authorization Code Grid  button to update the Station.

Manage Station form example

Manage Station form example

Bulk Update Station

To updated multiple records at once, select the desired records from the Grid, then click the image-20240625-164129.png button, to open the Bulk Update form.

Bulk Update Station form example

Bulk Update Station form example

Delete Station

Select a Station in the grid and click the image-20240625-164157.png  button to remove the Station.

Device Defaults

Avaya Device Default Grid example

Avaya Device Default Grid example

Add Station Device Defaults

To add a new record, the User first clicks the image-20240625-164238.png  button, and selects the desired device to set a default for.

Add New Station Device Default form example

Add New Station Device Default form example

Edit Station Device Defaults

Select a Station in the grid and click the Edit Selected button located on the Authorization Code Grid  button to update the Station's Default Devices.

Manage Station Device Default form example

Manage Station Device Default form example

Audit Grid

Avaya Audit Log Grid example

Avaya Audit Log Grid example

The Avaya 'Audit Log' is the primary reason to utilize the Avaya Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.

Table Selector dropdown example

Table Selector dropdown example

Service Desk

Avaya Integrations with Service Order Actions

A Service with the Service Host of Avaya and a Pending Service Order for that Service is Required to perform the following Actions.

Service Desk Communication Tab with Example Avaya Actions

Service Desk Communication Tab with Example Avaya Actions

When selecting the image-20240625-164351.png , image-20240625-164404.png or image-20240625-164425.png buttons the User will be presented with the list of available. PCR-360 supports integration with Avaya Authorization Codes and Stations.

Avaya Authorization Codes and Stations Menu

Avaya Authorization Codes and Stations Menu

Add Action
Authorization Codes
Add New Authorization Code Form - Add

Add New Authorization Code Form - Add

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Add Item button, and selecting Authorization Code.

    • Fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Add New Station form example

Add New Station form example

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Add Item button, and selecting Station.

    • Fill in the details for the new Station so that the system knows what is desired to be created.

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action
Authorization Codes
Manage Authorization Code form example

Manage Authorization Code form example

In order to update an existing Authorization Code on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Change Item button, and selecting Authorization Code.

  3. Select the Authorization Code to be updated in the Select an Existing form.

    Select an Existing Item form example

    Select an Existing Item form example

     

  4. Fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.

  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Manage Station Form

Manage Station Form

In order to update an existing Station on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Change Item button, and selecting Station.

  3. Select the Station to be updated in the Select an Existing form.

    Select an Existing Item form example

    Select an Existing Item form example

     

  4. Fill in the Code and COR so that the system knows it is desired to update an existing Station.

  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action
Authorization Codes

In order to remove an existing Authorization Code from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Remove Item button, and selecting Authorization Code.

  3. Select the Authorization Code to be removed in the Select an Existing form.

    Select an Existing Item form example

    Select an Existing Item form example

     

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Station

In order to remove an existing Station  from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Remove Item button, and selecting Station.

  3. Select the Station to be removed in the Select an Existing form.

    Select an Existing Item form example

    Select an Existing Item form example

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.


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