When should I upgrade versions?

PCR-360 can be upgraded at any time that the customer chooses. PCR does not force upgrades on customers. However, it is recommended that upgrades are done as soon as possible in order to take advantage of improved application features. PCR supports bug fixes for the current and the newest previous version. Bugs in older versions will be identified but will only be investigated and scheduled for fixes in a current supported or upcoming release. For example, if the current production release is 2019.3, then 2019.3 and 2019.2 are actively supported with hotfixes. Issues found in older versions will be scheduled based on their severity as either a fix in a future release or a hotfix to a supported release.