Quick Tick Types

'Quick Ticks' can be managed from here. Quick Ticks are intended to be used for simple tasks, what no other action is required for. Examples for what a User might wish to set up for a Quick Tick Type include initiating a Password Reset upon request form another User, or triggering an internal process such as a 'Custom Event', 'Notification' or 'Escalation'.

Simply navigate to Admin > Service Desk > Quick Tick Types to open the Quick Ticks Grid and manage them. Users can perform several types of actions here.

Add

This process is used to create a Quick Tick Type that can be used to create Quick Ticks.

Click .
Enter a Unique name for the Quick Tick Type.
Each Quick Tick Type can minimally have a Contact and Description. Toggle the appropriate check box to have it appear for use.
- If you want them to be required for the User, you can toggle the Required check box.
Click .
You can optionally define as many User Defined Fields as you would like to maintain additional information.

Edit Selected

Once a Quick Tick has been created Users can edit it by clicking

. Additionally, any User Defined Fields that are desired can be created by selecting a Quick Tick Type and editing it. It is important to note that a User can only create a new UDF field once the Quick Tick has been created.

Toggle Status

Clicking

removes the Quick Tick type from the drop downs elsewhere in PCR-360. This is useful to remove access to a Type without removing the data type from the system.

Delete Selected

Clicking

permanently removes that Quick Tick type from PCR-360.

Re-Order Types

The order of Quick Ticks in the drop-down selector can be changed by clicking

. This opens up the 'Add New Tick Type Order' form.

From this form, a User can select a new order for the Quick Ticks in the drop down. This is done by using a drag and drop. When the order is as desired, click

. That is the new order that the Quick Ticks appear.