Inventory - Service Desk
Service Desk
Service Desk Tab
The 'Service Desk' tab provides a list of Service Desk Items created for this Inventory item. Service Desk Items will appear immediately when they are made. If there are Items to review, such as a piece of Equipment being used in a Service Desk Order or an Incident, then the User can view that Order.
From this tab, a User is also able to view the Assigned Workers, Completed Workers, Assigned Workgroups, and Completed Workgroups related to the piece of Equipment.
Viewing/Editing Service Desk Items
Select the Service Desk record to review in the Service Desk grid.
Click the
button.The associated Service Desk entry will open in a new form. The User can view and edit the Service Desk item and Save it all from this form.
Archived Service Desk Items
When a related Service Desk Item to the Equipment becomes Archived, the