Adding Labor to Service Desk

addLabor

Creates a labor record for a specified Service Desk action with automatic rate calculation.

PHP

bool $this->addLabor(
    int $sd,
    int $sda,
    int $workgroup,
    int $worker,
    string $date,
    int $hours,
    bool|int $billable = true,
    ?int $workflow = null,
    ?float $flatrate = null
);

Parameters:

$sd (int): Service Desk RECID

$sda (int): Service Desk Action RECID

$workgroup (int): Workgroup RECID

$worker (int): Worker contact RECID

$date (string): Work date (if null, uses current date)

$hours (int): Hours worked

$billable (bool|int): Whether the labor is billable (default: true)

$workflow (?int): Optional workflow RECID

$flaterate (?float): Optional flat rate amount

Returns

bool - True on success, false on failure