[{"id":"ci_c4febd4710a4c2aec961d2ec41b5a458c063642b0333abe78bc2562ab29109a6","title":"Landing Page","path":"/pcr360-wiki/2025.2/landing-page","children":[{"id":"ci_c9633b670f8ad301b12626896fd08e6b2c972d14a33ad9092f7896bca9876cc3","title":"Unique Features","path":"/pcr360-wiki/2025.2/unique-features","children":[]},{"id":"ci_d8160883064dc2af2a4cb68567fa806c8299440cdf939fc785df8887c1337cf4","title":"Adding a Widget","path":"/pcr360-wiki/2025.2/adding-a-widget","children":[]},{"id":"ci_9d569d6bc834263c4244f0391768273772afd124eef214938fbad3b7b5973a6d","title":"Managing Items on the Landing Page","path":"/pcr360-wiki/2025.2/managing-items-on-the-landing-page","children":[]},{"id":"ci_5fc96cfcb0f79a598861ab8eee16947038bf4725aacc92224c07aeaaa36ae5da","title":"Printing Charts from the Landing Page","path":"/pcr360-wiki/2025.2/printing-charts-from-the-landing-page","children":[]},{"id":"ci_f50d4fd3f19dca68b5c3a355ee86f5b36c1a550c7999877846d94d50dabc2df2","title":"Adding a Chart/Graph","path":"/pcr360-wiki/2025.2/adding-a-chart-graph","children":[]},{"id":"ci_5f05c1972d7ada64272bd3071843679fbde50d3ee9672964cbb1389cfd295239","title":"Accessing the Landing Page","path":"/pcr360-wiki/2025.2/accessing-the-landing-page","children":[]},{"id":"ci_1cd12208fc22bd304417410a02c50cfb12104ef1c5a8b2a075b3d89fc99ca8cf","title":"Landing Page Configuration","path":"/pcr360-wiki/2025.2/landing-page-configuration","children":[]}]},{"id":"ci_2a8cec455f99108961e2863b9c35fb0faf96f3a69d624e560b641049509e4e4e","title":"Getting Started","path":"/pcr360-wiki/2025.2/getting-started","children":[{"id":"ci_e1241343423c3f4472dbd9898904282f9176223d2236540a7a96c77575794508","title":"Using Bookmarks","path":"/pcr360-wiki/2025.2/using-bookmarks","children":[]},{"id":"ci_48814f959d4d103c09e3ab07c505fae4f360225b509337f72e205983cbd61fc1","title":"Trees, Roots, and Nodes","path":"/pcr360-wiki/2025.2/trees-roots-and-nodes","children":[]},{"id":"ci_b6e7da0820f8501e55e66093581c2e9ae8791f0a8b1a4e7e4391ba35748e6e66","title":"Help Slide-out","path":"/pcr360-wiki/2025.2/help-slide-out","children":[]},{"id":"ci_623505b7c2f12ec5db38089b433e571150ee5f45da0736d6be23565d26587e04","title":"360 View","path":"/pcr360-wiki/2025.2/360-view","children":[{"id":"ci_b5ec7ebdfd875338b8f72286c66c2ca6729a7be1c3930978d9bd44e7527d6f3e","title":"360 View: Service Desk","path":"/pcr360-wiki/2025.2/360-view-service-desk","children":[]},{"id":"ci_f98185f04394dc597582af146bc469b93ffa7144af7e66b95b7c36a077a26209","title":"360 View: Cable","path":"/pcr360-wiki/2025.2/360-view-cable","children":[]},{"id":"ci_af7885d13378d3183acd6bd6b1239fead8d69f3d44416f076482f315d3fb443e","title":"360 View: Wizard","path":"/pcr360-wiki/2025.2/360-view-wizard","children":[]},{"id":"ci_f0a9e3cc8655158f372d6e4f815f87f263b7a4a36d21a3e7aec32eae447f401e","title":"360 View: Location","path":"/pcr360-wiki/2025.2/360-view-location","children":[{"id":"ci_7fc2ea37667e66afe5ae755be9639b24030688f3cf399567a63280e91f647f30","title":"360 View: Location - Services Tab","path":"/pcr360-wiki/2025.2/360-view-location-services-tab","children":[]}]},{"id":"ci_50cdf80f1e15070deb37e975dd451ab0b23b1d2465025649ffffe826a3ecfc11","title":"How can I see all the Services in a Location?","path":"/pcr360-wiki/2025.2/how-can-i-see-all-the-services-in-a-location","children":[]},{"id":"ci_c53484e32a505c79cd59f66a9233d1435cd804b777b9fc157078d2c01d024ce0","title":"360 View Equipment","path":"/pcr360-wiki/2025.2/360-view-equipment","children":[]},{"id":"ci_462ff9d6ab481bd4a7eb5eb23f65548184360ec021203408355d0f3dc08e29c2","title":"360 View: Contacts","path":"/pcr360-wiki/2025.2/360-view-contacts","children":[]},{"id":"ci_74af179e32428fbd7e3d1571d15b5ba1c49553cfb81e7d6dd04e079e1ba52d87","title":"360 View: Departmental Hierarchy","path":"/pcr360-wiki/2025.2/360-view-departmental-hierarchy","children":[]},{"id":"ci_acef47654ed582933828a13d2e7292819aaeab46a75a9a1ab06d7f7a8031b606","title":"Using 360 Wizard Actions like a Package","path":"/pcr360-wiki/2025.2/using-360-wizard-actions-like-a-package","children":[]},{"id":"ci_efdbd04a02e103240590924c2a0bc71c77b5d42b86518d29dd6315eddebefeff","title":"Incident Wizard","path":"/pcr360-wiki/2025.2/incident-wizard","children":[]},{"id":"ci_ec85f990e744fc5c0ee5a9b6283724c956abe211aa05d35298337fb01067561d","title":"360 View Services","path":"/pcr360-wiki/2025.2/360-view-services","children":[]}]},{"id":"ci_f0121a6fcc6ee4adf6ce216975ab819b23d69eb4bf71207c6e56f8cfda8b3351","title":"Key Navigational Tools","path":"/pcr360-wiki/2025.2/key-navigational-tools","children":[]},{"id":"ci_dce6efdc18b6aeeb7f3637951a37582ab0d1b9aa60373ad573896295a5b96b5c","title":"Grid Counts","path":"/pcr360-wiki/2025.2/grid-counts","children":[]},{"id":"ci_8110150ceae3d6da8b11ab38a51d89178ef10e78f92a9ea248e8fc03f424a760","title":"The Grid","path":"/pcr360-wiki/2025.2/the-grid","children":[{"id":"ci_2c0559b95a994e064212dee1e50894ad93bed4c2cfacb07ca43f8d2471a0f379","title":"Summary of the Grid","path":"/pcr360-wiki/2025.2/summary-of-the-grid","children":[]},{"id":"ci_6efeed4d10efb573756ec8afdeaca473556f0dda5322e5b826afcf6f47106848","title":"Grid Toolbar","path":"/pcr360-wiki/2025.2/grid-toolbar","children":[]}]},{"id":"ci_774659ce610b9ab6dce76ad144e073df8a49355d4f9170ebe88669cfe662a4f3","title":"The Data Entry Form","path":"/pcr360-wiki/2025.2/the-data-entry-form","children":[{"id":"ci_a8418bdc5018ecb857b1212e070107a8bd675fd61b639e5f9ca8173b22782d4b","title":"Text Formatting in Rich Text Fields","path":"/pcr360-wiki/2025.2/text-formatting-in-rich-text-fields","children":[]},{"id":"ci_31bfc4fa6814c2efa8463c4f2d029318c375c295fcda8ecd1e0e34d23858435c","title":"Pickers","path":"/pcr360-wiki/2025.2/pickers","children":[]},{"id":"ci_7e9ed200f2e04a6e8efa5546a07b36d35bf9f0d6ab21e991e770a210a1ea3400","title":"Custom Form Layout","path":"/pcr360-wiki/2025.2/custom-form-layout","children":[]}]},{"id":"ci_cdc207b4751f83361d090322f1621d615796de6903bd90b25850d5b268d49970","title":"System Requirements","path":"/pcr360-wiki/2025.2/system-requirements","children":[]}]},{"id":"ci_f955bdfcefe8c01fa2e69442529b1c654fcd05c870ee41fa0be73344af983af1","title":"Quick Reference","path":"/pcr360-wiki/2025.2/quick-reference","children":[{"id":"ci_5c74cc7f7b7eeae3253022128a29600ff27f0f10788b3dd8b727fc8ff979c70f","title":"Best Practices","path":"/pcr360-wiki/2025.2/best-practices","children":[{"id":"ci_9d70e0b8bd3785f7d44d157efcab276d96a044caeee2efd9ce4019bafd048cd3","title":"Best Practice - Bookmarks","path":"/pcr360-wiki/2025.2/best-practice-bookmarks","children":[]},{"id":"ci_b0c83087f91d80e31f5b52b8f8dce6ad87e8ee2824619e9c678ea2b7a2e1afa0","title":"Record Management within Service Desk","path":"/pcr360-wiki/2025.2/record-management-within-service-desk","children":[]},{"id":"ci_f12aa926a605601add3059e42c0fd3c9d0555ba512f552ceb6de95f7e697e781","title":"Emulate User","path":"/pcr360-wiki/2025.2/emulate-user","children":[]},{"id":"ci_e218c77dd04315a4cb0964d276aa55f8e02a6242a496ad42106719ab6052c8cd","title":"Completing Service Orders with numerous Equipment Records","path":"/pcr360-wiki/2025.2/completing-service-orders-with-numerous-equipment-","children":[]},{"id":"ci_5d1600ac88e1c0c443ce18210cc5d0400c1f638b78c0f408a94d79b05b435662","title":"Quantity vs Units","path":"/pcr360-wiki/2025.2/quantity-vs-units","children":[]},{"id":"ci_d9f190344ee4d38069bf0a75c8c962eb5fbf54c1544f5f5c38e0f135ac14f57a","title":"Available Services","path":"/pcr360-wiki/2025.2/available-services","children":[]},{"id":"ci_c8387b5962ab6b15f735097ce34c94c3fd6b68099855c6b7d4bb003516e8d740","title":"Best Practices for Emails and Inquiries","path":"/pcr360-wiki/2025.2/best-practices-for-emails-and-inquiries","children":[]},{"id":"ci_24e252e3320eb2aaa3078cbac85d444dd5bf0ceee5703ae5ae2ff852ebcac22f","title":"SLAs","path":"/pcr360-wiki/2025.2/slas","children":[]},{"id":"ci_6fba25d636252231f3cc5ca7931ffa5bf4c656aa632ced61e5bfabdf032ee345","title":"CSV Files","path":"/pcr360-wiki/2025.2/csv-files","children":[]},{"id":"ci_659135bd1c18afa804bc0e045fa34d10e691709c511daa52fcf241ae72af9a1f","title":"Best Practice - Permission Sets","path":"/pcr360-wiki/2025.2/best-practice-permission-sets","children":[]}]},{"id":"ci_44cc441bc4ecb6b11e8e606b2c2b613f343eeed09e295bfc797fe759a693718e","title":"Frequently Asked Questions","path":"/pcr360-wiki/2025.2/frequently-asked-questions","children":[{"id":"ci_c924075bef726c6b4d774f90dc53cee4fcd752ef5af20f6e3896512ec1030412","title":"How do I report a bug?","path":"/pcr360-wiki/2025.2/how-do-i-report-a-bug","children":[{"id":"ci_e6894b138cdf5ae26462f985224d1cd557bfcc4985462b1c7cec2f76746d74eb","title":"Report a Bug Step by Step","path":"/pcr360-wiki/2025.2/report-a-bug-step-by-step","children":[]}]},{"id":"ci_351b13450a6e7df220b9ced062b6f50875370a543d0ba5bcb207d29a3d9d0ea7","title":"How do I request a new feature be added to PCR-360?","path":"/pcr360-wiki/2025.2/how-do-i-request-a-new-feature-be-added-to-pcr-360","children":[{"id":"ci_f8f4e129901cc56f456a14efe21752a4757e2014cef253ec40c608d5ce3e2ce4","title":"Request a New Feature Step by Step","path":"/pcr360-wiki/2025.2/request-a-new-feature-step-by-step","children":[]}]},{"id":"ci_38107c8d1893c3dae7299e5fe0615c11798b2524a95edbc107c603c95dd5e387","title":"How do I report an issue accessing PCR-360?","path":"/pcr360-wiki/2025.2/how-do-i-report-an-issue-accessing-pcr-360","children":[{"id":"ci_0df98d3d56877a6926ae77c8f41e3f30ca2efaf04496399ccd3c33233f2d0736","title":"Outage Report Step by Step","path":"/pcr360-wiki/2025.2/outage-report-step-by-step","children":[]}]},{"id":"ci_375b78d08ac2fb7c01b48b0b3e143eabbaa118249c6cc6eddf1070f0f2a021ec","title":"How do I ask PCR a general question?","path":"/pcr360-wiki/2025.2/how-do-i-ask-pcr-a-general-question","children":[{"id":"ci_229668776bf5a38be4b9acf1d135abfdaa7c50dbcdbdc6622cbc022db34840be","title":"General Question Step by Step","path":"/pcr360-wiki/2025.2/general-question-step-by-step","children":[]}]},{"id":"ci_1ecb0f75b72d619dcf978e09088f6431b94d966e23f54e21fa53a4a65de9c840","title":"How do I request Professional Services?","path":"/pcr360-wiki/2025.2/how-do-i-request-professional-services","children":[{"id":"ci_826496ee4b7bebbb0d335ed60429eb502ed659a482e839c975f48254f55c5a6c","title":"Request Professional Services Step by Step","path":"/pcr360-wiki/2025.2/request-professional-services-step-by-step","children":[]}]},{"id":"ci_104b1a162fd9fc1b319b13982f176b946009a57b986a0101acb3ee0aa386c402","title":"When should I upgrade versions?","path":"/pcr360-wiki/2025.2/when-should-i-upgrade-versions","children":[]},{"id":"ci_6e19490538a9fe92c8a405277ef428dbbfeed5995a6bb5c00a8e8e9f9fb1428c","title":"Why can't I access a standard PCR-360 feature?","path":"/pcr360-wiki/2025.2/why-can-t-i-access-a-standard-pcr-360-feature","children":[]},{"id":"ci_63f07e36674bdbd4d0265b31af5a082ccb8e2c1d032123781d39bc8f83c1bb95","title":"Why doesn't PCR-360 use BICSI Telecommunication Standards for terms?","path":"/pcr360-wiki/2025.2/why-doesn-t-pcr-360-use-bicsi-telecommunication-st","children":[]},{"id":"ci_9900d69746ba9658d9c9605846215ebd1f50784fa5634475916e5231cfdd380a","title":"Can PCR \"roll back\" Completed Service Desk Actions/Orders","path":"/pcr360-wiki/2025.2/can-pcr-roll-back-completed-service-desk-actions-o","children":[]},{"id":"ci_30ce2e823e22f033f758c50c81cfd6eb3ae4d5dafc22ccdd6aac61a46edc23e3","title":"What is Maintenance Mode?","path":"/pcr360-wiki/2025.2/what-is-maintenance-mode","children":[]},{"id":"ci_87961eae9e07c918c3e8204938827f15af39e1abae39b3dcbb261c6ee3258f2d","title":"What is an E911 Feed?","path":"/pcr360-wiki/2025.2/what-is-an-e911-feed","children":[]},{"id":"ci_862fa76cc8008953b5f13fa256128a5a3aa5bd9a30bde629de4d5c73a46c8e05","title":"What happened to my perspective?","path":"/pcr360-wiki/2025.2/what-happened-to-my-perspective","children":[]},{"id":"ci_7329f0f4fb8869b770c13998ecf9e8467a0a645ef31ab3e777489ab44f958c3a","title":"Can we create a single Notification with data from multiple records?","path":"/pcr360-wiki/2025.2/can-we-create-a-single-notification-with-data-from","children":[]}]}]},{"id":"ci_2cacfffce5c17ce5a22d58bea5653c11a4d6c795ecda54f55726312a3516902a","title":"Release Notes","path":"/pcr360-wiki/2025.2/release-notes","children":[{"id":"ci_823f9145b24e5d87e10e15e4f10b36268c6d0c1450ade88a05951925f215ad10","title":"Supported Versions","path":"/pcr360-wiki/2025.2/supported-versions","children":[]},{"id":"ci_11d81d99039a248197feba916e4b465d0ac660a3c6c5579b2360b42e425aea16","title":"Previous Releases' Notes","path":"/pcr360-wiki/2025.2/previous-releases-notes","children":[]}]},{"id":"ci_3a86050782a8472c2bc4cfc92b132444f2fec14e98ceb76b66a893c427c92c56","title":"Administration","path":"/pcr360-wiki/2025.2/administration","children":[{"id":"ci_78b67e4b58a6bf8c2505e4330c19cd0f7a40156cc3d4361b224dc17e10f6894a","title":"System Tables","path":"/pcr360-wiki/2025.2/system-tables","children":[{"id":"ci_f7b0929caa2705a7f99596ce70e93cf786d025fc6f4eb34084effde4f63c6790","title":"System Widgets","path":"/pcr360-wiki/2025.2/system-widgets","children":[{"id":"ci_51fbb3ef01c2720b81bb866ccfdd6cae994c4ce04442c4925d7ba001b5fc5dbb","title":"Messages Widget and Icon","path":"/pcr360-wiki/2025.2/messages-widget-and-icon","children":[]}]},{"id":"ci_e2a1b85b5d14fd70c4666d1a0e0c052a47a0c3c2c963cd85521faea04d5869f0","title":"Grid Indexes","path":"/pcr360-wiki/2025.2/grid-indexes","children":[]},{"id":"ci_f0f9f4cabb06fe39026c6206a4b12427b18b2c51ff28dd609eed1d26595bfca8","title":"VH Data","path":"/pcr360-wiki/2025.2/vh-data","children":[]},{"id":"ci_3345cbe6fa9d7a201999441f9e655af8839c31445f89e97391b3795da17e5d3e","title":"List Types","path":"/pcr360-wiki/2025.2/list-types","children":[]},{"id":"ci_7965c040989333d739791ddc2d1cb39e20fab6c38fb44e4e76949ada8f9d95af","title":"IP Address Management Grid","path":"/pcr360-wiki/2025.2/ip-address-management-grid","children":[]},{"id":"ci_8d306f3f45dd940db3bebc0c4507b96e0fd884114baf6551b03a692c37de3576","title":"Holidays","path":"/pcr360-wiki/2025.2/holidays","children":[]},{"id":"ci_d80226fea1995016637431c9d4b7a899ede60d69d261fa73b82500dbc3783804","title":"List Values","path":"/pcr360-wiki/2025.2/list-values","children":[]},{"id":"ci_eca0af9663c9e06bc96cbc6cda3aec4f0a44b29c9fc805013eae297264016d34","title":"IP Address Management","path":"/pcr360-wiki/2025.2/ip-address-management","children":[]},{"id":"ci_e5270ae73e07cceff79c8b43dac572652203db4b89c97f3cfd31ddf07d1896c3","title":"Service Pools","path":"/pcr360-wiki/2025.2/service-pools","children":[]},{"id":"ci_cd318fced4d7b9da710874bc6596e81d772cc12d7079dcc3616914a93aa4f15e","title":"Calendar Categories","path":"/pcr360-wiki/2025.2/calendar-categories","children":[]},{"id":"ci_02c8c8815343596a6cfdcfeaf49ea18fd6945b61c6c02221803b118d9d30c279","title":"Widget URL Blacklist","path":"/pcr360-wiki/2025.2/widget-url-blacklist","children":[]},{"id":"ci_3efe011996fb45d423d68c8932a46452d32dae60685ff04e1b80259080a80185","title":"GLA Components","path":"/pcr360-wiki/2025.2/gla-components","children":[]},{"id":"ci_1de517b9f948437765c6b336621146a0e3966213b5b179fd2dc948ccb3794511","title":"Class of Service","path":"/pcr360-wiki/2025.2/class-of-service","children":[]},{"id":"ci_51c3862acbb3fae504bb9c7764d5225ff51b362bbe6b35f0abdaaaa4fb0e2c4d","title":"Time Entry Activities","path":"/pcr360-wiki/2025.2/time-entry-activities","children":[]},{"id":"ci_8594ee8749bfa37a8afb25ee8eaf2005d2b19e10ff8ef53e178892173911c0c9","title":"Service Hosts","path":"/pcr360-wiki/2025.2/service-hosts","children":[{"id":"ci_5ae2e3b0cf5e340862391d70bc96140008ef90acdf4b7f1c17af870396160ff3","title":"Service Host REST API Type","path":"/pcr360-wiki/2025.2/service-host-rest-api-type","children":[]}]},{"id":"ci_11ac6c4ffb1d107c229abf6e3b7249459fde896387a4b717d93854859ee795c2","title":"News & Alerts","path":"/pcr360-wiki/2025.2/news-alerts","children":[]}]},{"id":"ci_6d4220c0b5f6a541b3dc8ea72424d44c0a58424385017a711b5b522223245be1","title":"Custom Logic","path":"/pcr360-wiki/2025.2/custom-logic","children":[{"id":"ci_35fcce99fb57eaa40b3af295e225d45b5d8884f65856fb95b3b20917386c8d53","title":"Custom API","path":"/pcr360-wiki/2025.2/custom-api","children":[]},{"id":"ci_6cfe27c2c175801a262136130659090552050fa8cc4f4247689d78239ca7b8be","title":"Syntax","path":"/pcr360-wiki/2025.2/syntax","children":[{"id":"ci_d50d0096a6eeeb2f47d7b5afd6f36c4e758fda93d89ff6a776c7d81e13299f0f","title":"Triggerable Events List","path":"/pcr360-wiki/2025.2/triggerable-events-list","children":[{"id":"ci_a467a48353ef2d6448fd96c4957deb7661eb30cdb7fde8fd0f023d4af03f681c","title":"Bill Approve Event","path":"/pcr360-wiki/2025.2/bill-approve-event","children":[]},{"id":"ci_61b4978aa8d1b28f14a116ade1364882e0b40fe14df26c9738ede1093d4989f0","title":"Bill Coordinator E-mail Event","path":"/pcr360-wiki/2025.2/bill-coordinator-e-mail-event","children":[]},{"id":"ci_557c9299a1043678fd027959e7b474cb5baaac0a85f01d319bb21ba57184c4ab","title":"Bill Delete Event","path":"/pcr360-wiki/2025.2/bill-delete-event","children":[]},{"id":"ci_f34181c3fc8fe56c60b9d98c663f2ad8bfecf10ae87eb4a25d053ab6629327b8","title":"Bill Generate Event","path":"/pcr360-wiki/2025.2/bill-generate-event","children":[]},{"id":"ci_d76c0caba8343e20690828e3ee772195ed17f0e1a8fbe05d5b567a63daec4d35","title":"Charge Catalog Status Change Event","path":"/pcr360-wiki/2025.2/charge-catalog-status-change-event","children":[]},{"id":"ci_6faf73a3163d17389fcdc54360d9ad5bdefa15abde763424eca1c0aa10513d3b","title":"Contact Replacement Event","path":"/pcr360-wiki/2025.2/contact-replacement-event","children":[]},{"id":"ci_0f19f88cd1caa3acc89e08f1162602f66c2258dd301c2d925d2542780004e9fe","title":"Custom Event","path":"/pcr360-wiki/2025.2/custom-event","children":[]},{"id":"ci_89cb0094601fec957364ee7e797ba39f06822b5a02c4d17c091ef91354de5ec1","title":"Department Replacement Event","path":"/pcr360-wiki/2025.2/department-replacement-event","children":[]},{"id":"ci_3a5e85025fa149b094303a95ddcb65068b117be16a8d346ac51fe79bbcb9321b","title":"Equipment Bulk Update Event","path":"/pcr360-wiki/2025.2/equipment-bulk-update-event","children":[]},{"id":"ci_2e5bcd08c141a0a5238ab9826474ec0857c232a545754e9c825b7579e7e0d6f0","title":"Generate Service ID Range Event","path":"/pcr360-wiki/2025.2/generate-service-id-range-event","children":[]},{"id":"ci_c28ff142626082376302bb507b65149756d352d745af069a44246fd715cdf2b5","title":"GLA Replace Event","path":"/pcr360-wiki/2025.2/gla-replace-event","children":[]},{"id":"ci_78f67ce1de81f3d7a5e9d5eed56fe0840befc4994abd801baf076827e9569390","title":"IP Range Bulk Update Event","path":"/pcr360-wiki/2025.2/ip-range-bulk-update-event","children":[]},{"id":"ci_b27d0f5243afbf24086bd7549cc4d34ebe0816d3400e8c8f271d366a13bd6d5a","title":"Location Demolish Event","path":"/pcr360-wiki/2025.2/location-demolish-event","children":[]},{"id":"ci_a67c635b4d5f32632240cb4d3895d6ef3c51e997024bf8298b95ec1dc8d6dce0","title":"Notification Event","path":"/pcr360-wiki/2025.2/notification-event","children":[]},{"id":"ci_c78a564535cc64de3b8a6b2ceeb227f8b6559a02c6d61b97ceb9cfa349761eda","title":"Pairs/Strands Bulk Update Event","path":"/pcr360-wiki/2025.2/pairs-strands-bulk-update-event","children":[]},{"id":"ci_d0689161d67efde937a3edf96315a7fbfbf45550ee61c28baa42143094dbc7e9","title":"PPL Bulk Update Event","path":"/pcr360-wiki/2025.2/ppl-bulk-update-event","children":[]},{"id":"ci_3029d85d1ee010e6900ba18e6d6f7133511106794748075e916c441f86571853","title":"Process Payment Batch Event","path":"/pcr360-wiki/2025.2/process-payment-batch-event","children":[]},{"id":"ci_3b042ed2e4bfbca47e4cf2b37d138754e22e5a1ca8962dbc6029acac3902caf5","title":"Service Alias Range Generation Event","path":"/pcr360-wiki/2025.2/service-alias-range-generation-event","children":[]},{"id":"ci_474f196611f7577d76b7c43471827518ae57c4e9b3cbd3e4d4f0fc78f573f232","title":"Service Bulk Update Event","path":"/pcr360-wiki/2025.2/service-bulk-update-event","children":[]},{"id":"ci_b55c6d8a176173729c4805469e088e7ec17bdfb9023e25c9e6310f89e4f7c56b","title":"Service Desk Bulk Update Event","path":"/pcr360-wiki/2025.2/service-desk-bulk-update-event","children":[]},{"id":"ci_384839e940d96bf340ef314e54411fd2400353bf9ad83989e97b2bf47de95830","title":"Warehouse Bulk Add Equipment Event","path":"/pcr360-wiki/2025.2/warehouse-bulk-add-equipment-event","children":[]},{"id":"ci_827e9776f6e754fa0a9f5c1636596b4221d74668ab7c9c5a9e29bbf3a3b01bf0","title":"Warehouse Bulk Transfer Event","path":"/pcr360-wiki/2025.2/warehouse-bulk-transfer-event","children":[]},{"id":"ci_0755c9e86a5e6bb1072a748b7b101b294fb0f6e414877a5d219f2e951895104c","title":"Zero/Low Calls Report Event","path":"/pcr360-wiki/2025.2/zero-low-calls-report-event","children":[]}]},{"id":"ci_f630bf6e265fa967dbd36d1e1183cb0449c1700c311ff02a9c073c755e5a40c3","title":"Allowed Functions in Custom Logic","path":"/pcr360-wiki/2025.2/allowed-functions-in-custom-logic","children":[]},{"id":"ci_d01660ddd07b344983c6655c255c945aa7cc252116ce52079dcfd978d04ed820","title":"Calling API Logic","path":"/pcr360-wiki/2025.2/calling-api-logic","children":[{"id":"ci_14325d63d45741c7fbf2ba56c73ed80140f598470772d74453954cc31a1528de","title":"Calling saveLocation using Locations API Parameters","path":"/pcr360-wiki/2025.2/calling-savelocation-using-locations-api-parameter","children":[]},{"id":"ci_fbb5d066511fa184faf4dba1b0a67a02a4e0a8e0f95981e5c80603726903b95b","title":"Calling saveContact using Contact API Parameters","path":"/pcr360-wiki/2025.2/calling-savecontact-using-contact-api-parameters","children":[]},{"id":"ci_d5bb851faa84b21c63cc447358c3aa5e13488a5c22a941bd9755192b75900954","title":"Calling saveGla using GLA API Parameters","path":"/pcr360-wiki/2025.2/calling-savegla-using-gla-api-parameters","children":[]},{"id":"ci_f6f4fb6a2dd13465eb20f997efef44f5485bfdfd89e0d64808a17843169acd5f","title":"Calling saveServiceDesk using Service Desk API Parameters","path":"/pcr360-wiki/2025.2/calling-saveservicedesk-using-service-desk-api-par","children":[]},{"id":"ci_43130c9efc2dba0ed444b1f3b91e5e2eaa7598cf9edcfd5cd308af8c739cb39e","title":"Calling saveEquipment using Equipment API Parameters","path":"/pcr360-wiki/2025.2/calling-saveequipment-using-equipment-api-paramete","children":[]},{"id":"ci_79585e56e7eb1b3b1cc8af6b98ee501c77f36f9efc106968f9ba273569126f5c","title":"Calling saveService using Services API Parameters","path":"/pcr360-wiki/2025.2/calling-saveservice-using-services-api-parameters","children":[]},{"id":"ci_6950b24c322d822983c8b31d6e089f37d40e694c49df04c6d95490ce80269b46","title":"Calling saveCable using Cabling API Parameters","path":"/pcr360-wiki/2025.2/calling-savecable-using-cabling-api-parameters","children":[]}]},{"id":"ci_1d5331ef581f1674982592ecec246a4f3c68c03bef5ce3c7e3fbcb36b58603f8","title":"Debugging Custom Logic","path":"/pcr360-wiki/2025.2/debugging-custom-logic","children":[]},{"id":"ci_5a01b40fb9a2af824e60a6b67681e228475478ec03edab4028af33b50676467c","title":"Querying Data","path":"/pcr360-wiki/2025.2/querying-data","children":[]},{"id":"ci_12bdf8b2d7604e0e186b5fa14ef5b9b518749cacecf28a7d8384c1dd22879f6c","title":"Retrieving List Values","path":"/pcr360-wiki/2025.2/retrieving-list-values","children":[]},{"id":"ci_d8823cd3deb51f02ad15823806a86244293472df1ebd376083600570f5376acd","title":"Sending a System Message","path":"/pcr360-wiki/2025.2/sending-a-system-message","children":[]},{"id":"ci_766a4b446e2ef3f6a05076519b16a4532e2d3b22b95397e92d250402c4e6c8ce","title":"Creating Inbound/Outbound Files","path":"/pcr360-wiki/2025.2/creating-inbound-outbound-files","children":[]},{"id":"ci_917e95f47d0d500eb0fbe7baf571eb4eb62f02b3035b3e6b4e6e1f7c501642b2","title":"Triggering Events","path":"/pcr360-wiki/2025.2/triggering-events","children":[]},{"id":"ci_89d47c61bcbe68d30d4de7eeac86858b842dbc881693ff915d155846df93cd48","title":"Building CSV Data","path":"/pcr360-wiki/2025.2/building-csv-data","children":[]},{"id":"ci_fc602e2a2a502daa2cf805763426d7de579eae2727fb1e51902371173194633b","title":"Calling Custom Events","path":"/pcr360-wiki/2025.2/calling-custom-events","children":[]},{"id":"ci_afb22139d77c461d22433014efefc350d405407b7effb8d301705c79c801a3e1","title":"Validation: Errors and Warnings","path":"/pcr360-wiki/2025.2/validation-errors-and-warnings","children":[]},{"id":"ci_a05b418509c39165e6b9e7cbe93ae644c6a00ab3182fdad8f78f828ca0f146bc","title":"Callable Functions","path":"/pcr360-wiki/2025.2/callable-functions","children":[]},{"id":"ci_b1de01c5a11c51f1d9b12fd4d6bd71c33a1ccba8bddf424f92cc5535a6bcc328","title":"Creating a cURL Request","path":"/pcr360-wiki/2025.2/creating-a-curl-request","children":[]},{"id":"ci_5bc476e736a6f02b402d26311f93cd7688e985f78354ba168fad4020032a4612","title":"Adding Labor to Service Desk","path":"/pcr360-wiki/2025.2/adding-labor-to-service-desk","children":[]},{"id":"ci_e6703ee3c6a177342eef65da958f124d7c69b2a5be6b14b1bc33961ba62ffb2b","title":"Assigning a Worker to a Workflow","path":"/pcr360-wiki/2025.2/assigning-a-worker-to-a-workflow","children":[]}]},{"id":"ci_fb12655640aa883f1d9c1e8f16182ef835eb5946ee6d688d0036b2537a27e0c7","title":"Custom Logic Library","path":"/pcr360-wiki/2025.2/custom-logic-library","children":[{"id":"ci_bc43d80216e87fdc0ab93964a7fe7d9367def4faf3d3d5f3ee44787e52ab9f97","title":"Custom API Library","path":"/pcr360-wiki/2025.2/custom-api-library","children":[{"id":"ci_1231eecbbc7f8ffb3a2bbfccb4fb5b040af9c73c88e140ca239632949dfabb42","title":"Service Now Integration - Move Service","path":"/pcr360-wiki/2025.2/service-now-integration-move-service","children":[]},{"id":"ci_bbdbfd9b458baccb6191007cf24fd1106e82dd61ec3d057d26b1818873d9dca1","title":"Service Now Integration - Remove Service","path":"/pcr360-wiki/2025.2/service-now-integration-remove-service","children":[]},{"id":"ci_19b676e231eb7d3b9adb7069067fad79a36cf89f7d97fa08eff7f060b52e5124","title":"Service Now Integration - Incident","path":"/pcr360-wiki/2025.2/service-now-integration-incident","children":[]},{"id":"ci_d50b196d2f5a97d78641526511874fbc250fe7829a05f8ae6182864c6f6d5d9c","title":"Service Now Integration - New Service","path":"/pcr360-wiki/2025.2/service-now-integration-new-service","children":[]},{"id":"ci_89590af837eb4b9c2b1d08da1738602c45b143c688d962320772291c84b0490c","title":"Process Incoming Slack API Calls","path":"/pcr360-wiki/2025.2/process-incoming-slack-api-calls","children":[]}]},{"id":"ci_293ac0a421be6b4e2c94df76081788320d6e65a66f52cbcc064c72b554dfa1d0","title":"Custom Validation Library","path":"/pcr360-wiki/2025.2/custom-validation-library","children":[{"id":"ci_6a2e42d6b9c32b3ccd8062091a4fc1c708c5976bfe81782f3f522ed2fd73bc94","title":"MFK Validation with cURL","path":"/pcr360-wiki/2025.2/mfk-validation-with-curl","children":[]},{"id":"ci_9070888782002f651cbafcc1b4a994f099c44ccafa78d2555dbb22313e557a0b","title":"Prevent Duplicate Charge Catalog Entries","path":"/pcr360-wiki/2025.2/prevent-duplicate-charge-catalog-entries","children":[]},{"id":"ci_2ead5f211c47af5a6abd88cfa6e541fef4f10eab807176a1e97d2c9e75926cf2","title":"Prevent Duplicate Equipment Catalog Entries","path":"/pcr360-wiki/2025.2/prevent-duplicate-equipment-catalog-entries","children":[]},{"id":"ci_b740807589705cf7144376a9a5ead1b482c937f8a8c2ebc4372a4275a772a697","title":"Service Orders Require Owner","path":"/pcr360-wiki/2025.2/service-orders-require-owner","children":[]},{"id":"ci_4764b54731cfceaf4d260c38cbd19553ad6f20d912f4790677a00dd0c1a0bdfd","title":"Validate the Specific Workgroup’s Labor is Billable","path":"/pcr360-wiki/2025.2/validate-the-specific-workgroups-labor-is-billable","children":[]}]},{"id":"ci_f62f1f1f4755a0202373d0544fac203d3ab5177ac6e72a247fbf9ba44ca6b31a","title":"Custom Events Library","path":"/pcr360-wiki/2025.2/custom-events-library","children":[{"id":"ci_e58f724c76a01ae68a5e285429dfbf561121a627cba6686950c4746103e4edf7","title":"Equipment Details Sync","path":"/pcr360-wiki/2025.2/equipment-details-sync","children":[]},{"id":"ci_bd388cdb86a9a2a47592acf7a2967943489f1b409c17b2b47e67f870ab3ddea1","title":"Inactive Service Locations Clean Up","path":"/pcr360-wiki/2025.2/inactive-service-locations-clean-up","children":[]},{"id":"ci_14f507c3d1de6418508c3ef5568716fba16d35f9c054888f8d2032000b4e9a2a","title":"GLA Rollover","path":"/pcr360-wiki/2025.2/gla-rollover","children":[]},{"id":"ci_b8b46a8300abe28e3585cb48f0e5a7ac93b62f1314997d25eb7d7fde04f3bd5b","title":"Nightly Service Location Update","path":"/pcr360-wiki/2025.2/nightly-service-location-update","children":[]},{"id":"ci_14bdf378983c588185f3143dbbc9a8527db4c4e2aad690a6fba861fe2e5d64f6","title":"Move Available Services to Parent","path":"/pcr360-wiki/2025.2/move-available-services-to-parent","children":[]},{"id":"ci_83b7c75b52eb6732fcf10c0c69cc1c31fa7a18a2e95c45406244b8c48b72f4ba","title":"Scheduled Maintenance","path":"/pcr360-wiki/2025.2/scheduled-maintenance","children":[]},{"id":"ci_2968a37045cc79699e1b1091dac2d3fa191ee071fb5d6eeac911e9dbbb5a6dd0","title":"Deactivate Invalid GLAs","path":"/pcr360-wiki/2025.2/deactivate-invalid-glas","children":[]}]},{"id":"ci_6af4b8dea137bc6837d638fcb345f1decf90254275023ef48a74144ca4266b37","title":"Custom Notifications Library","path":"/pcr360-wiki/2025.2/custom-notifications-library","children":[]}]},{"id":"ci_d0aec293e9afa73c666fd2cfb73efc3129beb8585ba709dccdee97973be325c0","title":"Custom Validation","path":"/pcr360-wiki/2025.2/custom-validation","children":[]},{"id":"ci_7dcc7b0ca9dc601a0b8cab45f575d50f3360f19633b1f673d46fdfc032d2076f","title":"Custom Events","path":"/pcr360-wiki/2025.2/custom-events","children":[]},{"id":"ci_c670423ab44c36a61077bb496923c84f1e2e721c792dd47f6b5a927e1d76c1cd","title":"Custom Code PHP Whitelist Reference and Allowed Functions","path":"/pcr360-wiki/2025.2/custom-code-php-whitelist-reference-and-allowed-fu","children":[]}]},{"id":"ci_597d2eab424e5805ca034e1dae99b1d07b55f557bdc6ddfa4c0ac066fefdbaa9","title":"Reports (Admin)","path":"/pcr360-wiki/2025.2/reports-admin","children":[{"id":"ci_0c39c11085f880bb39669eafa6b403c79e6e49408216f490387af180c0f01d17","title":"Custom Reports","path":"/pcr360-wiki/2025.2/custom-reports","children":[]},{"id":"ci_cb78af790e850104b4c1638f1ebcbe4d3c774a490d70240fb66fd2baa4daa409","title":"Crystal Reports (Deprecated)","path":"/pcr360-wiki/2025.2/crystal-reports-deprecated","children":[]},{"id":"ci_cb2e4f8f0e1154fda73576fcb66aaceca4102ed7afbc6113558714147fcc8c90","title":"AdHoc Grids","path":"/pcr360-wiki/2025.2/adhoc-grids","children":[{"id":"ci_6746a38f2e781bf2d8bae32ae1f934b314dce26867637cf156b006b762226710","title":"Reporting on AdHoc Grids","path":"/pcr360-wiki/2025.2/reporting-on-adhoc-grids","children":[]},{"id":"ci_612ebd62b5512be6957e7b88fb22e072eee1036876177564d591ca8d0072a22b","title":"AdHoc Grid Library","path":"/pcr360-wiki/2025.2/adhoc-grid-library","children":[{"id":"ci_de55e8a32ded5a585c128b2b0601986f809abbfc8fa704ab01d8376786efb389","title":"Billed Service Counts by Charge Type","path":"/pcr360-wiki/2025.2/billed-service-counts-by-charge-type","children":[]},{"id":"ci_4309fb1cc8e8d7668717628f5ec38f815fa1d0aa87c32b1ce9835cf45c9f986b","title":"Bill Details Transactions Query including Charge Quantities","path":"/pcr360-wiki/2025.2/bill-details-transactions-query-including-charge-q","children":[]},{"id":"ci_6b60d2a20575679f44ee0e445a3e5b9a697bd561778c4300ff2db65aa9ff492f","title":"Inventory Reorder Details Report","path":"/pcr360-wiki/2025.2/inventory-reorder-details-report","children":[]},{"id":"ci_e714a6c674ce668f7182bf54d973b0f62b4e351eeee08cc28859985f85b44859","title":"Cable Locations Report Query","path":"/pcr360-wiki/2025.2/cable-locations-report-query","children":[]},{"id":"ci_12c051eba5df7a0023986cc00058b1674795441796535d1f5f7c18bffe37909a","title":"Service Desk Cabling Query","path":"/pcr360-wiki/2025.2/service-desk-cabling-query","children":[]},{"id":"ci_f989f0d704dd94b29d8becb11b55d7dbb1aff6b05e09ea9eb8ac1d321a609f56","title":"Duplicate MAC Address Locator Query","path":"/pcr360-wiki/2025.2/duplicate-mac-address-locator-query","children":[]},{"id":"ci_330b58eacee230ee76bfb36cb25ba983d549993c7152f2c4e0490b3b4238d1c1","title":"Assigned Workflow for all Workers in Workgroup","path":"/pcr360-wiki/2025.2/assigned-workflow-for-all-workers-in-workgroup","children":[]},{"id":"ci_f094638e24f2ea16572c2681c024e67e78b22f26f573ba2ff0107dc3e7f3b383","title":"Scheduled Reports by User","path":"/pcr360-wiki/2025.2/scheduled-reports-by-user","children":[]},{"id":"ci_b535120577040d2010bd16170afc1e9eecd1ce61a899918865a502547979dcff","title":"Query GLA permissions","path":"/pcr360-wiki/2025.2/query-gla-permissions","children":[]}]},{"id":"ci_74a2a2fa4620f6a2003b827a933daad71e2b4c7768f19bce9ad1725ef183e987","title":"How to create an AdHoc Grid that Filters based on Current User","path":"/pcr360-wiki/2025.2/how-to-create-an-adhoc-grid-that-filters-based-on-","children":[]},{"id":"ci_022d62865a8851a276ea4edfd0a52d7ee3db3135b0dc8bb9a090b6e38946f5f6","title":"How to write an AdHoc query to select UDF data","path":"/pcr360-wiki/2025.2/how-to-write-an-adhoc-query-to-select-udf-data","children":[]}]}]},{"id":"ci_e6d9fbd35684a334a73c7be698be030656c377e079fb3c9a6a8494faca1525a4","title":"User Management","path":"/pcr360-wiki/2025.2/user-management","children":[{"id":"ci_29c851f8f15187d994ffeeb8874cd741f906b404c76fbe1f3c8a0cb430111d20","title":"Permissions Builder","path":"/pcr360-wiki/2025.2/permissions-builder","children":[{"id":"ci_e2df3ad0717f861f7951d0f9afa08602945c0f91fbc031659d5580462333f5d9","title":"Permission Builders","path":"/pcr360-wiki/2025.2/permission-builders","children":[{"id":"ci_13b1ca51e293a57ff0fae889375b68d1fb75d77cc106050dfba344a558680941","title":"Tree Elements Permissions","path":"/pcr360-wiki/2025.2/tree-elements-permissions","children":[]}]}]},{"id":"ci_f8ce6854fa0a27041a976cb69b47e05d117b01b0841c3a9dc6fb19bf4a4960d1","title":"Users","path":"/pcr360-wiki/2025.2/users","children":[]},{"id":"ci_3423dc9438f9128c31e1fe2962c7a12901916857bc4bf6e53a9648ce1b611f75","title":"Roles","path":"/pcr360-wiki/2025.2/roles","children":[]},{"id":"ci_f029c945d0bff79c7527563dec04bd44890b8125f68d312dc9b4dfceb23065c0","title":"Perspectives Grid","path":"/pcr360-wiki/2025.2/perspectives-grid","children":[]},{"id":"ci_156f995f5605d8c3f5ea491b21f82fe3c97d06c38772f6faee2374e34efeb87b","title":"Permission Sets","path":"/pcr360-wiki/2025.2/permission-sets","children":[{"id":"ci_6a4ec9ce6b93aab533325640d18460b67c3cf2c3f2d97ab00a76709515ea80b9","title":"Privileges blocked to the Wiki?","path":"/pcr360-wiki/2025.2/privileges-blocked-to-the-wiki","children":[]}]}]},{"id":"ci_966bb1e89ed432165a5635706e2977c67d8b8796cb5ee942fbfdd484dd4ae33e","title":"Imports & Exports","path":"/pcr360-wiki/2025.2/imports-exports","children":[{"id":"ci_fc32079d77189ee97953af1221d8c1e4b1deed5f2ff133318105b2204a5bfff7","title":"Exports","path":"/pcr360-wiki/2025.2/exports","children":[]},{"id":"ci_91d13849689f8a81caae5b0d50c91cb43d01fe96819dc05f61f8ed2b45d99685","title":"Importing a File","path":"/pcr360-wiki/2025.2/importing-a-file","children":[{"id":"ci_37f617d6fa48d40acc715a971966e5079563e148d40d9d77fd74ed4173f15a10","title":"GLA Charges Imports","path":"/pcr360-wiki/2025.2/gla-charges-imports","children":[]},{"id":"ci_9e4466dbe73a73a25eafbe44f0ba34f309190d5210d256baf8d086fea403d7bc","title":"Department Hierarchy Imports","path":"/pcr360-wiki/2025.2/department-hierarchy-imports","children":[]},{"id":"ci_bf011d52b1042fe7cd9edd8b237c01821c8ed80c493ebd746efa14374b76725c","title":"Service Order Imports","path":"/pcr360-wiki/2025.2/service-order-imports","children":[]},{"id":"ci_c2ffc80c1d013f461f41fae73b1ceb5a0f3d9e32352d7507d21eb86bb673dd7e","title":"Equipment Charges Imports","path":"/pcr360-wiki/2025.2/equipment-charges-imports","children":[]},{"id":"ci_b9367ef359ab3c22b0ceec06c0e13156410e5085b1a71a7016fac74022dd3741","title":"Services Imports","path":"/pcr360-wiki/2025.2/services-imports","children":[]},{"id":"ci_f64cd86fc805b11f705324510561b68d2c6827300289ad3e094353b817fda9d3","title":"Service Charges Imports","path":"/pcr360-wiki/2025.2/service-charges-imports","children":[]},{"id":"ci_10e80f0006960137ff674bd7ee35aef952c116a909795040ded4100c4a1ddee0","title":"Approval Criteria Import","path":"/pcr360-wiki/2025.2/approval-criteria-import","children":[]},{"id":"ci_6dfc4e3edaecdaed57644783b6b87f4643658ab423d11f638c338c8e939c2991","title":"Cable Imports","path":"/pcr360-wiki/2025.2/cable-imports","children":[]},{"id":"ci_ea8e9d07509b69c251f235f6e5bd522c8789f146ad83d187f0a8236913ad951d","title":"Work Order Imports","path":"/pcr360-wiki/2025.2/work-order-imports","children":[]},{"id":"ci_b1a475dba84ed6581a8409250097236962aff6a67fd15c7e9a2d362b76fc48c7","title":"Pair/Strand Imports","path":"/pcr360-wiki/2025.2/pair-strand-imports","children":[]},{"id":"ci_850e5a0415794d017bccecc7ffb3267ffba5e391c00b109696d37826326a2fe6","title":"Payment Imports","path":"/pcr360-wiki/2025.2/payment-imports","children":[]},{"id":"ci_f3082cdef6c394fdc5634d239c4c75e9b47f03b051fd993e5372da9171224132","title":"Equipment Catalog Imports","path":"/pcr360-wiki/2025.2/equipment-catalog-imports","children":[]},{"id":"ci_dd5f1b9d267c4229e428cfc4d9643432562b4782fef0141537417160099209d2","title":"Import - Error Logs","path":"/pcr360-wiki/2025.2/import-error-logs","children":[]},{"id":"ci_db967dca73ec102f1096f9f20418a8eec25a7738683b47a97f32c14a2c3f67e6","title":"Cable Path Full Imports","path":"/pcr360-wiki/2025.2/cable-path-full-imports","children":[]},{"id":"ci_86c67e0e7e0c93395f94fdb88d86d644273451008a56f4db6f992de9d84d1755","title":"Calls Imports","path":"/pcr360-wiki/2025.2/calls-imports","children":[]},{"id":"ci_c07ba869ab78388281b3ff9882ed910001f500f69823a6379f0ead2309c49a9a","title":"GLA Imports","path":"/pcr360-wiki/2025.2/gla-imports","children":[]},{"id":"ci_7ab73a135f54e3859b344f5a4d89d87fa95d8b250022af94cfc471988ac501ca","title":"GLA Component Imports","path":"/pcr360-wiki/2025.2/gla-component-imports","children":[]},{"id":"ci_5ba43bf32fdccd76d32b672d281ff6e8a8ca4b82b0ec0650bc345944344a4e7e","title":"Ports/Pins/Lens Imports","path":"/pcr360-wiki/2025.2/ports-pins-lens-imports","children":[]},{"id":"ci_d7b3fae841320ed94cb30a879134255758f23813ad1b91207da545e3617a124e","title":"Service Desk Equipment Import","path":"/pcr360-wiki/2025.2/service-desk-equipment-import","children":[]},{"id":"ci_9caeddb69c4fb96beb9db5087ec6e9575b96f41fa5beed1dc5db7f625c049efa","title":"Ports/Pins/Lens Transfer Imports","path":"/pcr360-wiki/2025.2/ports-pins-lens-transfer-imports","children":[]},{"id":"ci_287f78103e07784647b550da9b5be92bb849c5175230384d136a81fc47cd99ce","title":"Equipment Imports","path":"/pcr360-wiki/2025.2/equipment-imports","children":[]},{"id":"ci_001336b8aa0df7d5742c05db53cd7199624e731af9128003253b00290d42bd47","title":"Contacts Imports","path":"/pcr360-wiki/2025.2/contacts-imports","children":[]},{"id":"ci_fd2d5d563ce31cd27dff36fcc7d2181d2b3d998188653930217edd850fd3e530","title":"Usage Imports","path":"/pcr360-wiki/2025.2/usage-imports","children":[]},{"id":"ci_0070e0ee6de80a1f1eb300f7c6ae517f5bf652c56df332adfa8e53d7f4975799","title":"Locations Imports","path":"/pcr360-wiki/2025.2/locations-imports","children":[]},{"id":"ci_1fd592829698d2c269f7786f0f1727035f025e8e4216ea012cb18b2008b27ff6","title":"Purchase Order Imports","path":"/pcr360-wiki/2025.2/purchase-order-imports","children":[]},{"id":"ci_cab35325e08384e92680fc524a73181e20f779d77239d6f99b344f9bb0ddb2c0","title":"Charge Catalog Imports","path":"/pcr360-wiki/2025.2/charge-catalog-imports","children":[]},{"id":"ci_754449120de7ec6b896daf331481b8d3df0e04b59e7a77757d80c62bb25c3c58","title":"Service Desk Charges Import","path":"/pcr360-wiki/2025.2/service-desk-charges-import","children":[]},{"id":"ci_8d5a3085a5247f66bd3e09ea2d5d4bb734a38332d75dd2091479ad1242fc1d57","title":"Cable Path Imports","path":"/pcr360-wiki/2025.2/cable-path-imports","children":[]}]},{"id":"ci_f507521079f04c0f8ea26238200a6db3ed19c9c2304418158b8abb5357471575","title":"Import File Formats","path":"/pcr360-wiki/2025.2/import-file-formats","children":[{"id":"ci_a7f82c4813150fb7b8c96d93eebe07ce63c916542d604831770e85caa3fd5d7a","title":"Import Conditional Logic","path":"/pcr360-wiki/2025.2/import-conditional-logic","children":[]},{"id":"ci_b1d2fb11d06acd43820369227cc22180015c3e72a529030ee045bc4f878fc133","title":"Exporting and Importing the Import Formats","path":"/pcr360-wiki/2025.2/exporting-and-importing-the-import-formats","children":[]}]}]},{"id":"ci_39ef562b5bedefcd3886432ef3ea7a1d347502dcc127247260b6fc502e6687ab","title":"CustomerCenter Administration","path":"/pcr360-wiki/2025.2/customercenter-administration","children":[{"id":"ci_41caa47ab702fd5250bebf331ad5b0879f8f9dfd08dbef992cca03f6f3c9943d","title":"Special Pricing Options","path":"/pcr360-wiki/2025.2/special-pricing-options","children":[]},{"id":"ci_3c365beb1e376b20edfd0d6ce803885d69c90a3a39cd4d8973fc016d4bbca2fc","title":"Theme Manager","path":"/pcr360-wiki/2025.2/theme-manager","children":[]},{"id":"ci_333eca26c113e4efac23119681a6bd4310748f526b12f3155927fa63ff386c52","title":"Custom Content","path":"/pcr360-wiki/2025.2/custom-content","children":[{"id":"ci_f1aea22ca66d078ce21d2d305d8936be937e181ba8238965622918a5981933e7","title":"Adding Videos to CC Custom Widgets","path":"/pcr360-wiki/2025.2/adding-videos-to-cc-custom-widgets","children":[]}]},{"id":"ci_09181326ce178de2dca86536dcd0b6291232c32d8024c0f43c660385bb01f064","title":"Menus and Links","path":"/pcr360-wiki/2025.2/menus-and-links","children":[{"id":"ci_0416cc12d1dea2d4c0c6d053c3ee97a71532812f6cdabcabfa35a8ac1c5481eb","title":"Main Menu","path":"/pcr360-wiki/2025.2/main-menu","children":[]},{"id":"ci_9b2bd8faf0b0b70cb060b8539cc0795342f962349c418c9551fcaf49d29160e0","title":"Change Request Menu","path":"/pcr360-wiki/2025.2/change-request-menu","children":[]}]}]},{"id":"ci_e2da04f39e46443e05bbfc1f714955db145a7a1cab0ab65325e5b435710de014","title":"Service Desk (SD)","path":"/pcr360-wiki/2025.2/service-desk-sd","children":[{"id":"ci_049151311543c95d6890ab0e39f6e70ac75fae165febf44a4fa7428fade42ec0","title":"Service Desk Packages","path":"/pcr360-wiki/2025.2/service-desk-packages","children":[]},{"id":"ci_2380cd32f89c4f6b0cbfadccb423e7122d902cb677974a45fade0700c22e3fdf","title":"Archive Eligible","path":"/pcr360-wiki/2025.2/archive-eligible","children":[]},{"id":"ci_ca47f3f6ebc14c79439719f49d51fa37f62ec1decc47de0de4a69287d02030e1","title":"Blocked Emails","path":"/pcr360-wiki/2025.2/blocked-emails","children":[]},{"id":"ci_d4c52b3b93ee909c4af6850193272cf6a3e6413709b162364a079c46987be0e4","title":"Generic Incident Codes","path":"/pcr360-wiki/2025.2/generic-incident-codes","children":[]},{"id":"ci_0fcc5992cafa02181570efa38565c2b2dfc646b9e6f78dedd4c06afafef92dcb","title":"Number Configuration","path":"/pcr360-wiki/2025.2/number-configuration","children":[]},{"id":"ci_e0ec1bd2c80067db750ecec42bb403d1594a4c0fd74455d9e05315389bef3cf6","title":"Service Desk Classification (SDC)","path":"/pcr360-wiki/2025.2/service-desk-classification-sdc","children":[]},{"id":"ci_ea14e367737fa8c883e7bb8a9d932e4616a74b23dc0063c01088c12f2d515d8b","title":"Quick Tick Types","path":"/pcr360-wiki/2025.2/quick-tick-types","children":[]},{"id":"ci_a0716b01c94b8883d1e66dc989e92f17023d8a5846105d557b808f790935e8a0","title":"Archive Log","path":"/pcr360-wiki/2025.2/archive-log","children":[]}]},{"id":"ci_eb86d72fc70fad803ea5ae100c103c35720151cbd2fd61651051dc1268007b6a","title":"Escalations / Notifications","path":"/pcr360-wiki/2025.2/escalations-notifications","children":[{"id":"ci_00696bbf1987bebc7d345cd1a058ada36a655206db11dabba1d739210734b6e8","title":"Escalations","path":"/pcr360-wiki/2025.2/escalations","children":[{"id":"ci_09b61b603805fae2914f9c5d4391983c5f9202bc7e55e72e548ce1232ec437e1","title":"Creating an Escalation","path":"/pcr360-wiki/2025.2/creating-an-escalation","children":[]},{"id":"ci_368c15b30cafe3b92f7600744b9bd5b4c337f4ef7bae9dadfef2ce56723f8393","title":"Escalation Criteria","path":"/pcr360-wiki/2025.2/escalation-criteria","children":[]}]},{"id":"ci_85f0d6e598d092e4786eaaa4426dbdbfa567517175bb457768675f3b5b0314dc","title":"Notifications","path":"/pcr360-wiki/2025.2/notifications","children":[{"id":"ci_4abbb3003ceefa6c5759c530d9c0db8f35f92840e80f181edee8334e73de2d1a","title":"Can single Notifications with data from multiple records be created?","path":"/pcr360-wiki/2025.2/can-single-notifications-with-data-from-multiple-r","children":[]},{"id":"ci_05e3d19e67db12eac9d2c2d7a6a7c3eeff81b3205ae662427532a29022c47127","title":"Creating a Notification","path":"/pcr360-wiki/2025.2/creating-a-notification","children":[]}]},{"id":"ci_80073145ea23512dd94d5b7db2b212916265a00c3d3302ce9be2a5d12de420b8","title":"List of Standard Notifications","path":"/pcr360-wiki/2025.2/list-of-standard-notifications","children":[{"id":"ci_43e5b756815dcb0ffdc2de64a802dbb9270ff3697aa96ea2fa1dc3a1aa645dcd","title":"ServiceDesk Equipment Updated","path":"/pcr360-wiki/2025.2/servicedesk-equipment-updated","children":[]},{"id":"ci_366b92f92208bd355e8431fb68a14f7560ed1b78db5715c7b053075ab9095191","title":"Service Desk Workflow Status Changed","path":"/pcr360-wiki/2025.2/service-desk-workflow-status-changed","children":[]},{"id":"ci_d6ff2a009d50aaf98a4f95796bd937b33aed895ca51b801d7245c3a73d33bf6a","title":"ServiceDesk Item Assigned","path":"/pcr360-wiki/2025.2/servicedesk-item-assigned","children":[]},{"id":"ci_b0e66e530026da01e650386e33f8223f872496d47e02abeb4930074b1df1e5a9","title":"Service Desk Workflow Unassigned","path":"/pcr360-wiki/2025.2/service-desk-workflow-unassigned","children":[]},{"id":"ci_5ab0f5c38affb1313dce9b40145205a495da5eae67b176c2433dbf2708544353","title":"ServiceDesk Item Remarks Added","path":"/pcr360-wiki/2025.2/servicedesk-item-remarks-added","children":[]},{"id":"ci_03b36c5e642992bdd69145204b31be00ef07bbd974f076236d22c38e73060827","title":"Reset Password Request","path":"/pcr360-wiki/2025.2/reset-password-request","children":[]},{"id":"ci_d45bb80d31d5dde80eb2dabe12a876f1cb1ed0eed3803cd46ae81e0172a35652","title":"Service Desk Workflow Start Date","path":"/pcr360-wiki/2025.2/service-desk-workflow-start-date","children":[]},{"id":"ci_d79d703a0fbacb07c82aa4ca36659c3ed4d017d3f480603409e4782aa4a2c93b","title":"Threshold for Failed Logins Met","path":"/pcr360-wiki/2025.2/threshold-for-failed-logins-met","children":[]},{"id":"ci_5bb91eeee3f303f127899d5ff416072727d85671decd691a3dddee11fb44cef3","title":"ServiceDesk Item Completed","path":"/pcr360-wiki/2025.2/servicedesk-item-completed","children":[]},{"id":"ci_8bf3143a90cb468bfd509dfa43c968eb1944cad7703fdfb664a7ee8c0ff7bc5d","title":"Cron Process Error Occurred","path":"/pcr360-wiki/2025.2/cron-process-error-occurred","children":[]},{"id":"ci_23c85ec25a90e6556d9ae25fcd3643bc936d6b62c4cbcc90330458c64e10a8f4","title":"Import File Processed with Unusual Record Volume","path":"/pcr360-wiki/2025.2/import-file-processed-with-unusual-record-volume","children":[]},{"id":"ci_f0d88b7ca4f77b73d3ccb2116b6a724a4a2bd5e945e8da0953c5b8b33d3094ed","title":"Service Desk Thread Received (Response)","path":"/pcr360-wiki/2025.2/service-desk-thread-received-response","children":[]},{"id":"ci_8cf8a7f3e73024f7db6f54704e4439fac375b88fec39fe227afd0e2df00a90a8","title":"ServiceDesk New Inquiry Received","path":"/pcr360-wiki/2025.2/servicedesk-new-inquiry-received","children":[]},{"id":"ci_954c3ed3146b73ab8cce3fe9d679b29ae4e506f5fefdedf9df1c260d3f327b24","title":"Service Desk Log Approval","path":"/pcr360-wiki/2025.2/service-desk-log-approval","children":[]},{"id":"ci_b810b3d9212930f62149a4826b75c549e94b4fa4d8a064621d6e18ce3fd92610","title":"Service Desk Workflow Update Request","path":"/pcr360-wiki/2025.2/service-desk-workflow-update-request","children":[]},{"id":"ci_71b88d7d7e40bb113a7783a15169c5d2e458d1bfa7d7d08dafcfc9d41ca6d8bb","title":"ServiceDesk Thread Received (CSR)","path":"/pcr360-wiki/2025.2/servicedesk-thread-received-csr","children":[]},{"id":"ci_98204afa37f982b0b8910458082a6e4a5fea44f9500db5a3bd73984168d402b2","title":"Knowledgebase Article Error","path":"/pcr360-wiki/2025.2/knowledgebase-article-error","children":[]},{"id":"ci_869bd94e7d7c4763dcbceac0d259ec3d991b87ca9df20eb70d8c0bd7051d0dd2","title":"ServiceDesk Equipment Added","path":"/pcr360-wiki/2025.2/servicedesk-equipment-added","children":[]},{"id":"ci_0bd8acd6bb6585608c846b56bb9c5a77a085622232e8b5f7ba78e7cd43eb7e7f","title":"ServiceDesk Service Request Approved","path":"/pcr360-wiki/2025.2/servicedesk-service-request-approved","children":[]},{"id":"ci_007f9dfa65fa6ff85ca24e77c7adaf2ef18db69b34e705125dd56f9b287a6dcb","title":"Service Desk Workflow Assigned","path":"/pcr360-wiki/2025.2/service-desk-workflow-assigned","children":[]},{"id":"ci_0d158af29425df407cec22849f0a1bb4a0a36f6f5c801053c244234a72da04c5","title":"Service Desk Workflow Not Assigned","path":"/pcr360-wiki/2025.2/service-desk-workflow-not-assigned","children":[]},{"id":"ci_e2103d210e79cbb3ffd07e5ebd7a4ecdd7f1b261c5f9e1d262585e524efc2421","title":"ServiceDesk Service Request Denied","path":"/pcr360-wiki/2025.2/servicedesk-service-request-denied","children":[]},{"id":"ci_5f8761bc1c8eed1bee4f21f2ecaebde48ce17027c4b1a91e55b2f179246d5f75","title":"New ServiceDesk Item Created","path":"/pcr360-wiki/2025.2/new-servicedesk-item-created","children":[]}]}]},{"id":"ci_a5a35635120be8033bd2de6bea6768a6f066e2a7d5426c95d8683935bb1e398f","title":"Tenant Management","path":"/pcr360-wiki/2025.2/tenant-management","children":[]},{"id":"ci_5d0f34a705d6b5376f448ae2c93624a4f3f30ea33e095432dd85a503502a2730","title":"Events","path":"/pcr360-wiki/2025.2/events","children":[{"id":"ci_f279c8d016435f0d28425cb63241b0d7c056d048fea7a9d2ecbbfd4eb479acfc","title":"Events Quick Reference","path":"/pcr360-wiki/2025.2/events-quick-reference","children":[]}]},{"id":"ci_04fe568758b28ecde84cff3179d624579a759e6a49db6adf30922b5de2c11a2c","title":"Data Dictionary","path":"/pcr360-wiki/2025.2/data-dictionary","children":[]},{"id":"ci_a058f964dac7122cc277592c4ef86d7fe3c5625efeba84ea82ef1dbc9416a768","title":"User Defined Fields","path":"/pcr360-wiki/2025.2/user-defined-fields","children":[]},{"id":"ci_614d231181d772ead0c283aa9a3ad8b284c2f7756853fd76421cba47e41c437f","title":"Billing","path":"/pcr360-wiki/2025.2/billing","children":[{"id":"ci_75c78daaa68894c1f74161f473e767b226ee1a1748aee7168412750ab639ea68","title":"Invoices","path":"/pcr360-wiki/2025.2/invoices","children":[]},{"id":"ci_674a8b3664093056480c69a6a312e240210dffc09fe70f3adea229892d2b2fa2","title":"Call Rates Bulk Update","path":"/pcr360-wiki/2025.2/call-rates-bulk-update","children":[]},{"id":"ci_09024968daf24669070734ff2d61f3aa9b95cd074a62c2c7142f9ed4b186f772","title":"Bills","path":"/pcr360-wiki/2025.2/bills","children":[{"id":"ci_e8a877eb3d029036f1a7596e5f3ca8eb9e8599c5b6e7bbd90d7b00e11865ffa4","title":"Approving the Bill","path":"/pcr360-wiki/2025.2/approving-the-bill","children":[]}]},{"id":"ci_99e3894a20712b0c919d5f0b73e82d8434ac3cb8d9b224f9afabb6bcc126f84b","title":"Charges","path":"/pcr360-wiki/2025.2/charges","children":[{"id":"ci_db32fc2b21eaf81bfe475f1ee16b3ada35b427f8861b661aeeb77796bf31b65e","title":"What does the Prorate flag do?","path":"/pcr360-wiki/2025.2/what-does-the-prorate-flag-do","children":[]},{"id":"ci_16f51e17dd2b5628890e746485b76ce48d65d03e7199b207b06a7ca33faf5475","title":"How to make a comment about a Charge","path":"/pcr360-wiki/2025.2/how-to-make-a-comment-about-a-charge","children":[]},{"id":"ci_1e66379690f238672fe09d70bdf4083bedd2c4691f4d99b7322fdc584dad4d2d","title":"How to issue a credit Charge","path":"/pcr360-wiki/2025.2/how-to-issue-a-credit-charge","children":[]}]},{"id":"ci_dd323a857d42c23695b236d875a62d0d6e81661f51419f0586cf92f0490c0de4","title":"Expense Management","path":"/pcr360-wiki/2025.2/expense-management","children":[{"id":"ci_7594759dfd792e69bbadf293ac6b26f024335ef037c909d9b92dfeb9f048a42e","title":"Invoice Reconciliation","path":"/pcr360-wiki/2025.2/invoice-reconciliation","children":[]}]},{"id":"ci_9c7e9f8f82a86ff09cf82d975940e2fea74cc7d60c94e7d8689ecb668c2faf32","title":"Generating a Bill","path":"/pcr360-wiki/2025.2/generating-a-bill","children":[{"id":"ci_e87535c275c1d4b4ff0b428919cee2de9cac2f9a4d0bf7591edc290e9af4d0e1","title":"Import File For Bill Generation","path":"/pcr360-wiki/2025.2/import-file-for-bill-generation","children":[]}]},{"id":"ci_31365d9cd5f587a6c61da65f065b5856b1f3d61db31200dc4d4fcd799d267b1e","title":"Back Billing","path":"/pcr360-wiki/2025.2/back-billing","children":[]},{"id":"ci_32d3191fae16ff315e7ba100be716a057af84332b1438f4c13fb2b1700c4d14a","title":"Call Types","path":"/pcr360-wiki/2025.2/call-types","children":[]},{"id":"ci_628e8ca16262c01d8577507e8bce0ddfe577cab577735e16167b84923ce0ae95","title":"How and when to rerun a bill","path":"/pcr360-wiki/2025.2/how-and-when-to-rerun-a-bill","children":[]},{"id":"ci_4677a2cfebaac50a2b596b3d579d7e812f558b5f8704db19c599c99777ec8c7f","title":"Object Codes","path":"/pcr360-wiki/2025.2/object-codes","children":[]},{"id":"ci_b49e567e949be7eba02ec5dd0578c7d43d7a7b621816f48d4f156d548ca4ea5a","title":"Billing Group","path":"/pcr360-wiki/2025.2/billing-group","children":[{"id":"ci_2d31f397b6f037e3fedf1ca18f525ff0a67efd5f5ecccaeaff6857d81cafd2cb","title":"How to Default a Billing Group value for new Contacts","path":"/pcr360-wiki/2025.2/how-to-default-a-billing-group-value-for-new-conta","children":[]},{"id":"ci_073ba8175401d142aea13036dbad5c6c08d80f51e36227e6508d97efa4fbce13","title":"How the Revenue GLA is selected for a Charge","path":"/pcr360-wiki/2025.2/how-the-revenue-gla-is-selected-for-a-charge","children":[]},{"id":"ci_d8d7e5cb70dc6c4e6981b1b2a17723c7c431806534de5c0474140b70b30bf16c","title":"PCR-360 Terminology: GLA vs Department","path":"/pcr360-wiki/2025.2/pcr-360-terminology-gla-vs-department","children":[]}]},{"id":"ci_38d314fa8f79fc3557188b0e94954c0b67cba1708f07139ecdd44c367565afab","title":"Tax Rates","path":"/pcr360-wiki/2025.2/tax-rates","children":[]},{"id":"ci_22fc916c0c928d4f8690c6b6b58a3693c327d88f20804d6365b284e291f2dc12","title":"Billing Reports","path":"/pcr360-wiki/2025.2/billing-reports","children":[{"id":"ci_328caa7e7f8d8a5ee5ba0e1629db93b07c4cbc81ef4cf820b04ef326e2647b07","title":"Bill Details","path":"/pcr360-wiki/2025.2/bill-details","children":[]},{"id":"ci_d77fd486196a8861c94122384065f66d35bc7bfac47889f04b58c9518bd455be","title":"Usage Details","path":"/pcr360-wiki/2025.2/usage-details","children":[]},{"id":"ci_d6f89bd6ea254f04270b9601a4f20b86bc909431942ae724ab48caa17be75313","title":"Reporting on View Bill","path":"/pcr360-wiki/2025.2/reporting-on-view-bill","children":[]},{"id":"ci_0e4ecfde168a716352b1637bcf0744979337b169167e0e3d669ae6058cdffd33","title":"GLA Account Management","path":"/pcr360-wiki/2025.2/gla-account-management","children":[]},{"id":"ci_3cf42163c3cf433d66b4a4d9549d0ab56a56499bbd2211400299e0248a28b8e2","title":"Call Detail Errors","path":"/pcr360-wiki/2025.2/call-detail-errors","children":[]},{"id":"ci_b5df3fd1e10711c5ee74b25fc94748c7332358c2421859bf00ac8b879f12bce2","title":"Call Details","path":"/pcr360-wiki/2025.2/call-details","children":[]},{"id":"ci_c0bb7e5cdb94770687cc1fb98fba2683a9b0f051e6232e6bdcf2700032346a6d","title":"Charge GLA Conflicts","path":"/pcr360-wiki/2025.2/charge-gla-conflicts","children":[]},{"id":"ci_f94588ac6d7cf9abc2a8c04a05b71f04612793b425360eb59200b42374776148","title":"Charges Report","path":"/pcr360-wiki/2025.2/charges-report","children":[]}]},{"id":"ci_6d552bb5acad3efaa094e68d6507e516f4968cd0655f241177d619c585f98fbb","title":"Call Rates","path":"/pcr360-wiki/2025.2/call-rates","children":[]},{"id":"ci_c1a4aebba0f5a5dda461b125545868aa57becb90e87333fea701d32482a6be68","title":"Accounts Receivable","path":"/pcr360-wiki/2025.2/accounts-receivable","children":[]},{"id":"ci_2f2e255ff5fe5315b2bd3cf5150fe7bc4b0138d0c0ea39e745032cb47edeb34c","title":"Payments","path":"/pcr360-wiki/2025.2/payments","children":[]},{"id":"ci_12f6c1c3e280e7fb10206023caf148e375d6081fe8f3b4829012e6f75eb89bf9","title":"Payment Batches","path":"/pcr360-wiki/2025.2/payment-batches","children":[]}]},{"id":"ci_b4a8f82f4633265f1651b6e537c43fa326e8059e95cf802d6f066adb2157e891","title":"Audit","path":"/pcr360-wiki/2025.2/audit","children":[]},{"id":"ci_156b714271b29c37567d966c6b84b5e05095984752fc89d04aca5548f3e0f8d3","title":"Log Viewer","path":"/pcr360-wiki/2025.2/log-viewer","children":[]},{"id":"ci_afe20b5777c60faf1c98a42d1e5beab60f2754dcc75c1ae0be999051e0f33c22","title":"Config Viewer","path":"/pcr360-wiki/2025.2/config-viewer","children":[]}]},{"id":"ci_7c96510f94f7b1d40d1bab70b4e4ca1d5e4e774de6fdc35d8e9a414e7c7dad8c","title":"API","path":"/pcr360-wiki/2025.2/api","children":[{"id":"ci_bcc99670496ad2e4da68662d199a4b5c84ca04345941eb02d2acea6bcb9a32ee","title":"API Request Log","path":"/pcr360-wiki/2025.2/api-request-log","children":[]},{"id":"ci_5c51c44dd5a36bad4554f5169f54e1f11bb0c10529956d88b90407f858c04206","title":"API Authentication & Permissions","path":"/pcr360-wiki/2025.2/api-authentication-permissions","children":[]},{"id":"ci_0322dbc1f99b10f4fe970c764ed0dc656087aa116660ea162381e94d28180bcb","title":"SNMP","path":"/pcr360-wiki/2025.2/snmp","children":[]},{"id":"ci_615fa298ef145efd01349616a509e3b35f232ebbedb4c787e6915ec75c71a3f9","title":"Endpoints","path":"/pcr360-wiki/2025.2/endpoints","children":[{"id":"ci_ba6a4d1d8f6a2e43733a173b1641b382bdf04ffaba0ee91afd8c7476278a0df2","title":"SQL API Endpoint","path":"/pcr360-wiki/2025.2/sql-api-endpoint","children":[]},{"id":"ci_877c9c676e5cd01fe8774b6d95f66478db55f7f6844b0ca37a7fbf8148516c68","title":"Services API Endpoint","path":"/pcr360-wiki/2025.2/services-api-endpoint","children":[]},{"id":"ci_1a096cab6288199c6147cabf19840a0348b7b36d9e817e833e8471c4596fbbcd","title":"Service Desk API Endpoint","path":"/pcr360-wiki/2025.2/service-desk-api-endpoint","children":[]},{"id":"ci_60308d63a904a4eaf668fd6916cbd5b3f7af474bb99d7803e0c83a12603199c5","title":"Service Desk Action API Endpoint","path":"/pcr360-wiki/2025.2/service-desk-action-api-endpoint","children":[]},{"id":"ci_6cc675efec90e7f538551554c574d0c9556e2ef9d4c2201dd12400ba3394eabc","title":"GLA API Endpoint","path":"/pcr360-wiki/2025.2/gla-api-endpoint","children":[]},{"id":"ci_1ea7af62971f87572bada00463fdcd8c4923d46aeaae16f4916a94f9f886c876","title":"Contact API Endpoint","path":"/pcr360-wiki/2025.2/contact-api-endpoint","children":[]},{"id":"ci_6678fdd4ed829ce4e0aefba8adf5fe8e610bb09cb37ffc77ee5d641ecc557b6c","title":"Equipment API Endpoint","path":"/pcr360-wiki/2025.2/equipment-api-endpoint","children":[]},{"id":"ci_d38781e7c7ec422ca4fa1e61d4ee37f13456da68ba808611beda725793b2df9d","title":"Cable API Endpoint","path":"/pcr360-wiki/2025.2/cable-api-endpoint","children":[]},{"id":"ci_02a4ce55fb6ac9e6f491b389f6d8f4ab72110096e09dec4ab27a0d22e50f7018","title":"Barcode API Endpoint","path":"/pcr360-wiki/2025.2/barcode-api-endpoint","children":[]},{"id":"ci_0cfd4febe5ad91ca35602df46d6e655a68e809c78b5227f50ae5ca1cc7fcd108","title":"Locations API Endpoint","path":"/pcr360-wiki/2025.2/locations-api-endpoint","children":[]},{"id":"ci_9485571e272f97f536a185a583e9ebe68738c881e6654fcb94dcbd398a1eabd4","title":"Cable View Path Report Endpoint","path":"/pcr360-wiki/2025.2/cable-view-path-report-endpoint","children":[]},{"id":"ci_9d6976ee8a7906fb548278144d89a29353c90f9fbe468d6f9e499ce2abf27010","title":"Custom Reports Endpoint","path":"/pcr360-wiki/2025.2/custom-reports-endpoint","children":[]}]}]},{"id":"ci_5a893d334b38352c72a269907c98d46e1b36596a5e2ae612a2da4b39db053f86","title":"Cable","path":"/pcr360-wiki/2025.2/cable","children":[{"id":"ci_b7649ea84787b04a911ef94c8305b3529a39354781e249acc0ca18ff2c205aab","title":"Cable Pairs/Strands","path":"/pcr360-wiki/2025.2/cable-pairs-strands","children":[{"id":"ci_5678a15668b5a34b9196da92dd7ad14d2b4c9f248dd9430d2321e6b8fae7da89","title":"Grid","path":"/pcr360-wiki/2025.2/grid","children":[]},{"id":"ci_9be716b86d3ddf05e762ba74f3ea98bbf865ae5bfae545dec805fff26514089b","title":"Form","path":"/pcr360-wiki/2025.2/form","children":[]},{"id":"ci_db4bd4cea3a94a8f53c205cbf3c35aea6a844f6e9ba1ee00dfad0dc69550119c","title":"Cable Grid","path":"/pcr360-wiki/2025.2/cable-grid","children":[]}]},{"id":"ci_1a1017c3ef9b3986776590b40c9ec18722b3034f6e6e5cbd34d89547ff04ff6a","title":"Cable VLANs","path":"/pcr360-wiki/2025.2/cable-vlans","children":[]},{"id":"ci_ce942eceb7cd6486ad46b63d45f1534d82d44d84976c82c92e8a6932e3b849fb","title":"Cable Ports/Pins/Lens","path":"/pcr360-wiki/2025.2/cable-ports-pins-lens","children":[{"id":"ci_171fe74daa10d6d19e3d8a707d5efeb333eb3a0a08d0b0a950923020652ecf88","title":"Equipment Grid","path":"/pcr360-wiki/2025.2/equipment-grid","children":[]},{"id":"ci_655f61ed286a467e47ad2c889ea4ceda4eecda55e0545e518b469bc935f19fe1","title":"Ports/Pins/Lens Form","path":"/pcr360-wiki/2025.2/ports-pins-lens-form","children":[]},{"id":"ci_dc974e1294a59218e6aff5ce86663e612c5e00097e4604ef66195f1496b73777","title":"Removing/Disconnecting/Retiring Cable/Ports/Pins/Lens using the Full Path Import","path":"/pcr360-wiki/2025.2/removing-disconnecting-retiring-cable-ports-pins-l","children":[]},{"id":"ci_bb95ecd33cfdb5c2bf31cc29739784a272317b1cf2ae521fee79b8596973d73d","title":"Ports/Pins/Lens Grid","path":"/pcr360-wiki/2025.2/ports-pins-lens-grid","children":[]}]},{"id":"ci_9c5cc97a555e213ab52f5cbaae177926616b9025c0c5dda24ee10ce6b89a2c63","title":"Cable Paths","path":"/pcr360-wiki/2025.2/cable-paths","children":[]},{"id":"ci_bcd0ddd21e673eb2977abb175f7a9090f02f6a4f02302a4b405f0522ef312f9e","title":"Cable Access Points","path":"/pcr360-wiki/2025.2/cable-access-points","children":[]},{"id":"ci_a0dc054d177b48dab8921912cef3178582e53e53b964635f4678d8c883782b49","title":"Cable Conduits","path":"/pcr360-wiki/2025.2/cable-conduits","children":[]},{"id":"ci_9b05ca781abaf96f5d7d0472f2c1e823036bf0d155ba2e0c16201d7ebdd92717","title":"Cable Maintenance","path":"/pcr360-wiki/2025.2/cable-maintenance","children":[{"id":"ci_fafce3b4f9f1554acc2405407510d891152a3f56d9e1d1baec83f11ff4db1323","title":"Add New Cable","path":"/pcr360-wiki/2025.2/add-new-cable","children":[]}]},{"id":"ci_12f37f48bcbe12fa24fc046a11083a99571b23252bc6b50c52e6571ff0d9bf9b","title":"Path Legs","path":"/pcr360-wiki/2025.2/path-legs","children":[]},{"id":"ci_3c55442a5c397d4614b5663e8bce77ced44dc2f27e762620ef1217299fe9b236","title":"PPL and Pair Statuses","path":"/pcr360-wiki/2025.2/ppl-and-pair-statuses","children":[]}]},{"id":"ci_85697cbab3a49328545ad47c5df6efd2e4f746685160f438bdc16171c5a5a7bc","title":"Catalog","path":"/pcr360-wiki/2025.2/catalog","children":[{"id":"ci_1eb36c9440c1f3d4f5f056044dceec21dd9f016e2c47a16de78ada9dda4cb978","title":"Adding and Deleting Items","path":"/pcr360-wiki/2025.2/adding-and-deleting-items","children":[]},{"id":"ci_e563868c82573d79d263affb0953e4da2c41851e0f1f5b72977bbca016759933","title":"G/L Account (GLA) Catalogs","path":"/pcr360-wiki/2025.2/g-l-account-gla-catalogs","children":[{"id":"ci_b2daaced18261e85384d5a9ae11aeafbcd39cdb808e1e6361920876ec84de6c1","title":"G/L Accounts (GLA) Tabs","path":"/pcr360-wiki/2025.2/g-l-accounts-gla-tabs","children":[{"id":"ci_9f920526c9eb10022faca0d048bb9f6f2ca45ef3e1f7cab1ee6742a3188458ae","title":"GLA UDF Tab","path":"/pcr360-wiki/2025.2/gla-udf-tab","children":[]},{"id":"ci_d15fb4789b36bd52b83cf6843359ee6c52ae3368abae9e02ccde95789e58d447","title":"GLA Attachments Tab","path":"/pcr360-wiki/2025.2/gla-attachments-tab","children":[]},{"id":"ci_c739303ee6ad1499de3e8a0530c21052b4d0104f4b920454621a787dc8e1736d","title":"GLA Charges Tab","path":"/pcr360-wiki/2025.2/gla-charges-tab","children":[]},{"id":"ci_bc5c5c7d1b70f1241a8b5a706466137dea9bcecf1f76d2488d63a9286df5d0b5","title":"GLA Activity/Remarks Tab","path":"/pcr360-wiki/2025.2/gla-activity-remarks-tab","children":[]},{"id":"ci_38d4ecc2c22a07ecf3c874e80da5580e1eeb16572e86904a5f17c5b793b03804","title":"GLA Contacts Tab","path":"/pcr360-wiki/2025.2/gla-contacts-tab","children":[]},{"id":"ci_d638a2198848635e5b13c83cc6bae25d1c435889b7c48adfc0abc1a9f1186814","title":"GLA Addresses Tab","path":"/pcr360-wiki/2025.2/gla-addresses-tab","children":[]},{"id":"ci_5b5cc043e94b2c809e8e4b51856dd3f3ce38770c6a7cf9427ffc78f9f20c6a6a","title":"GLA Billing Summary Tab","path":"/pcr360-wiki/2025.2/gla-billing-summary-tab","children":[]},{"id":"ci_c65fa1cfe374b81efa23d07997f160bac589aebffc250f07dd366a998fdbad40","title":"GLA Account Management tab","path":"/pcr360-wiki/2025.2/gla-account-management-tab","children":[]}]}]},{"id":"ci_8026288f9f6da6f25f535b4350b25a965e49df6fcf15b48e2e755a3de20728d3","title":"Charge Catalogs","path":"/pcr360-wiki/2025.2/charge-catalogs","children":[{"id":"ci_4a69c03c70525dbdb9c7a4d242723180a0f6f6a1eed3ab20c72bc85b221872af","title":"Charges Tabs","path":"/pcr360-wiki/2025.2/charges-tabs","children":[{"id":"ci_0fc56b68681554ebd21085ed4cf95b2b981a87c895d05d56316ba46c50fb1428","title":"MRC Selective Billing Tab","path":"/pcr360-wiki/2025.2/mrc-selective-billing-tab","children":[]},{"id":"ci_85d2bb72ff0fde80eb84cd7b47f0aaa33d88bc222bc768277024acbc371aa42d","title":"User Defined Fields for Charge Catalogs","path":"/pcr360-wiki/2025.2/user-defined-fields-for-charge-catalogs","children":[]},{"id":"ci_bd6418bd471ed7390287e58dd0bf42c9d1bd5b17933096b8c181d67e3bb9beb1","title":"SLA Permissions for Charge Catalogs","path":"/pcr360-wiki/2025.2/sla-permissions-for-charge-catalogs","children":[]},{"id":"ci_09974229db852305f38fa43b5b14535693a22532dab08759cc791827b06a6947","title":"GLA Component Pricing for Charge Catalogs","path":"/pcr360-wiki/2025.2/gla-component-pricing-for-charge-catalogs","children":[]},{"id":"ci_13ffd5db5154d66993d8981ccad820217d3166234d63410da0184954f0114a6d","title":"Billing Group Overrides for Charge Catalogs","path":"/pcr360-wiki/2025.2/billing-group-overrides-for-charge-catalogs","children":[]},{"id":"ci_ec2630085dc98e4cc89dc9264d1ddd51d770d9eff093419dbf9179240b067ac4","title":"Service Catalog Permissions for Charge Catalogs","path":"/pcr360-wiki/2025.2/service-catalog-permissions-for-charge-catalogs","children":[]},{"id":"ci_2a17a522d9ca6f25f57a5fddd217fe80b87de71a21883b87183cde53e1d700ec","title":"Equipment Permissions for Charge Catalogs","path":"/pcr360-wiki/2025.2/equipment-permissions-for-charge-catalogs","children":[]},{"id":"ci_92bc6e527aa72615c39b890af76c40d5c20d428845c1c37a8cfa546508196313","title":"SD Permissions for Charge Catalogs","path":"/pcr360-wiki/2025.2/sd-permissions-for-charge-catalogs","children":[]},{"id":"ci_ed15448bb7b330c18116ec19f57a39cb3cdb6f19de46d3a8a79ed22970e5bc56","title":"Feature Permissions for Charge Catalogs","path":"/pcr360-wiki/2025.2/feature-permissions-for-charge-catalogs","children":[]},{"id":"ci_7929c68e62ed03d4545fa67535dd1d83aaac628f4e8542332190a6f23824b638","title":"Billing Group Pricing for Charge Catalogs","path":"/pcr360-wiki/2025.2/billing-group-pricing-for-charge-catalogs","children":[]},{"id":"ci_4e453bb96c3a351640c66ed9bc2cbc60a6f61bd551111560be2c611613e56ae1","title":"Remarks for Charge Catalogs","path":"/pcr360-wiki/2025.2/remarks-for-charge-catalogs","children":[]}]}]},{"id":"ci_5bcab066b11adbc235036b7637c0f85b7e870190a4f9d3b83c633e59a637fca4","title":"Equipment Catalogs","path":"/pcr360-wiki/2025.2/equipment-catalogs","children":[{"id":"ci_b15ee3118567a1700f1fdfabdc8053d9c29dee4675312e875abc3a4f4729bf2e","title":"Equipment Tabs","path":"/pcr360-wiki/2025.2/equipment-tabs","children":[]}]},{"id":"ci_b93dfe5cea8b28b3bf87ee0a51e9010b2d3217da0c03645bb5997df527b69d72","title":"SLA Catalogs","path":"/pcr360-wiki/2025.2/sla-catalogs","children":[{"id":"ci_ebf4620bbba019959949e9a599cd9bc4742d0bffd07317086a3f797f1e8369c2","title":"SLA Tabs","path":"/pcr360-wiki/2025.2/sla-tabs","children":[]}]},{"id":"ci_858f2efaa9cf0422147a483b89e31f466dc9541ecc00f0d9018e9710f84a88b0","title":"Service Catalogs","path":"/pcr360-wiki/2025.2/service-catalogs","children":[{"id":"ci_b11bef8130d174cbfb8a831905f1e998d912c99eb7d7ebea4394dd7504cc6ca2","title":"Using \"Task\" Service Catalog Types","path":"/pcr360-wiki/2025.2/using-task-service-catalog-types","children":[]},{"id":"ci_b7d97651f0da223c51f4a9e4a86f42130101c0b8aae7d871b6cfe6187a061c56","title":"Service Catalog Tabs","path":"/pcr360-wiki/2025.2/service-catalog-tabs","children":[]}]},{"id":"ci_3f151f3cfc53f5186b6da3dbdaa71fda9df0feac239cb1ea687c8fd690baf26c","title":"Location Catalogs","path":"/pcr360-wiki/2025.2/location-catalogs","children":[{"id":"ci_91bb74e6ed9127dd90965e304cc69da49a0c9bb5990769438ff1607f07fabdc9","title":"Locations Tabs","path":"/pcr360-wiki/2025.2/locations-tabs","children":[{"id":"ci_e289a0c36174d93552f6e5d6644374557a9b87a59afffc07a072ced2d605d992","title":"Using Multiple Addresses for a Single Location","path":"/pcr360-wiki/2025.2/using-multiple-addresses-for-a-single-location","children":[]}]}]},{"id":"ci_2275c8978e974e21603cb8b4bb789a4ff75df4ae6533a45672f22512cf985880","title":"Features Catalog","path":"/pcr360-wiki/2025.2/features-catalog","children":[]},{"id":"ci_c996780d6f1a3c9f5597a0caaff742a1b5f7804be9bbf7325b77c4661461d1a6","title":"Service and Equipment Tabs","path":"/pcr360-wiki/2025.2/service-and-equipment-tabs","children":[]}]},{"id":"ci_a8bd69df6af2f400b509e306d508c918a355a3637e40ce7d12bbab292df04ee7","title":"Communication","path":"/pcr360-wiki/2025.2/communication","children":[{"id":"ci_cbf4088eda3c2e2c71689ef4fd291795dc331a563d011079c88351cef715d131","title":"Avaya","path":"/pcr360-wiki/2025.2/avaya","children":[]},{"id":"ci_9234fe920e0b0fb46a68fa198fff5c18e2b430249045bdf8e533048aea6c4e97","title":"Cisco","path":"/pcr360-wiki/2025.2/cisco","children":[]}]},{"id":"ci_49e6d146414240f718829dacc1816e666f6c73666ea6cdcfe95018fec65f23af","title":"CustomerCenter","path":"/pcr360-wiki/2025.2/customercenter","children":[{"id":"ci_18e45882970dfb8c703369e9b2b60b9428ab014548fde8ba462edea77a5cd012","title":"Approvals","path":"/pcr360-wiki/2025.2/approvals","children":[{"id":"ci_685a221597425513c529c5605515f937298d049d939574b9f21fd0793cd84bbc","title":"Approval Criteria Grid","path":"/pcr360-wiki/2025.2/approval-criteria-grid","children":[]}]},{"id":"ci_ed5077cfc8a9eb597eae35e67f0b356f875dc75294ba4c3913abb4cb5d69440e","title":"View Bill","path":"/pcr360-wiki/2025.2/view-bill","children":[]},{"id":"ci_50f065a48a82ba51be307924c5b4fbb44aeb82cb151f8bc6d326927d7c65da1f","title":"Call Details on CustomerCenter","path":"/pcr360-wiki/2025.2/call-details-on-customercenter","children":[]},{"id":"ci_2db78886830ed17cc8531223411553a5751fb36b5661303e6cfc5ee0b58712b2","title":"General Request","path":"/pcr360-wiki/2025.2/general-request","children":[]},{"id":"ci_7e98f37f084dd850d71a742faf58d4db242b98bb7d6bea8c12539971b703e7ee","title":"AdHocs Reports","path":"/pcr360-wiki/2025.2/adhocs-reports","children":[]},{"id":"ci_3ccea2fc7faf5041991a738d70de5a869456550c040f84acc4309603a6943488","title":"Reports","path":"/pcr360-wiki/2025.2/reports","children":[]},{"id":"ci_8d21155d1d6f5e49e292b9e34971ad254487c3d97009f74a04ee4bd391bf5dba","title":"Report an Incident","path":"/pcr360-wiki/2025.2/report-an-incident","children":[]},{"id":"ci_60789d8e5a2d577a609e2339df296c655260b766ed036c648c80104bb4299663","title":"Request Tracking","path":"/pcr360-wiki/2025.2/request-tracking","children":[]},{"id":"ci_310a9d70f3e2d6b3df6f6cec0aaba7e266f356da6099ca95207bc82f66060133","title":"Account Profile","path":"/pcr360-wiki/2025.2/account-profile","children":[]},{"id":"ci_0ebb0936adc9d01538db4ffec33935c12cd40a9fc97e52b42c59b7985a8d064f","title":"Home Page","path":"/pcr360-wiki/2025.2/home-page","children":[]},{"id":"ci_fc064c01458cbcbe8f48f1f9300fc9c90dac4f61ebbd23e33b554b1ecd081dc9","title":"My Services Equipment Widget","path":"/pcr360-wiki/2025.2/my-services-equipment-widget","children":[]},{"id":"ci_6be650f82cfe47032257878b4cd29924f321831a001f026f87f1a0804b2a4aba","title":"Account Details","path":"/pcr360-wiki/2025.2/account-details","children":[]},{"id":"ci_331d48153e7f3c5b8f945703d36085cbd083faaab276f3f770415c3c31565355","title":"The Cart","path":"/pcr360-wiki/2025.2/the-cart","children":[{"id":"ci_71351fe552478a1c16aed5c557570a2170c5b0f43c7c78bdfbf29a82464ba80a","title":"UDFs in CustomerCenter","path":"/pcr360-wiki/2025.2/udfs-in-customercenter","children":[]},{"id":"ci_5ae68ab871d0377cd0159d880cd5f1667823058e23a51beafb4e1eab7e9e619a","title":"Cart Requests","path":"/pcr360-wiki/2025.2/cart-requests","children":[]}]},{"id":"ci_e312e468b2e8b393c15c2867fb54f170f825741a7300c00acf799918a726a143","title":"CustomerCenter Knowledgebase","path":"/pcr360-wiki/2025.2/customercenter-knowledgebase","children":[]},{"id":"ci_b17707236ba3d8d82214035583699181563d959803bc090b3f697144e6743b9b","title":"Directory","path":"/pcr360-wiki/2025.2/directory","children":[]},{"id":"ci_8ed97173acc37fc1ec5d67c84591702ceb9ba5e8856e946229ee4a30ceeb6c8a","title":"Shopping","path":"/pcr360-wiki/2025.2/shopping","children":[{"id":"ci_1aa8f1f9b279a0931ab666af5f32138767e9db3d6e37dec48f2e97679c894bd1","title":"Packages","path":"/pcr360-wiki/2025.2/packages","children":[]},{"id":"ci_40d60c34eba32bcb235f9c601638001720d6d44abec9913572d338ce7707a80c","title":"Add Equipment","path":"/pcr360-wiki/2025.2/add-equipment","children":[]},{"id":"ci_4ca5c6758dd91cfb4b1f999e6827e673e73e04f0a7a9f0295706cba80a53e457","title":"Add a Service","path":"/pcr360-wiki/2025.2/add-a-service","children":[]}]},{"id":"ci_58e2d8f4ed298c78ed09e63852b0c5e10370c54411daa0e5e1b1111902e08c4b","title":"Department Services Equipment Widget","path":"/pcr360-wiki/2025.2/department-services-equipment-widget","children":[]}]},{"id":"ci_059861dcb33276044a7a41663795fa14250e83c9b066021b760c67e1fb23a036","title":"Dashboard","path":"/pcr360-wiki/2025.2/dashboard","children":[{"id":"ci_52934baff7b61b3c84027b45c6edc3a398d3e6d9073c3101409960a328440cdf","title":"Dashboard Configuration","path":"/pcr360-wiki/2025.2/dashboard-configuration","children":[]},{"id":"ci_f5abe7a1d4eb6cadee023b5484cf04eefabee08e13de1ead840ed6c7149f4768","title":"Dashboard Adding a Widget","path":"/pcr360-wiki/2025.2/dashboard-adding-a-widget","children":[]},{"id":"ci_1c993737a5265673fa97636b659b190b46a6dac204607c85a7cab8372bd6501f","title":"Widgets","path":"/pcr360-wiki/2025.2/widgets","children":[]},{"id":"ci_2a08df55d2c431af5aed0ab3a85dac4777184bb1c7048e9076f204db86217455","title":"Custom Widgets","path":"/pcr360-wiki/2025.2/custom-widgets","children":[]},{"id":"ci_d679f45966bffdbb48a4c09a1e1a360a6f73333c4968f240126dfdc129ab74e9","title":"Accessing the Dashboard","path":"/pcr360-wiki/2025.2/accessing-the-dashboard","children":[]},{"id":"ci_2be92e3c7c994f371385dd28b9904dc3593bfea3031eca042ba5cc7f7d9a3342","title":"Managing Items on the Dashboard","path":"/pcr360-wiki/2025.2/managing-items-on-the-dashboard","children":[]},{"id":"ci_080684a1bbb811906f13ac86c5472a48f1894c0bb73d3e026f1fa22f918af5b9","title":"Dashboard Drilldown","path":"/pcr360-wiki/2025.2/dashboard-drilldown","children":[]},{"id":"ci_9cbcd3f4b92e66a88513f231bfb3a137b32e7a8f218199597b444abc91bd31b7","title":"Printing Charts from the Dashboard","path":"/pcr360-wiki/2025.2/printing-charts-from-the-dashboard","children":[]},{"id":"ci_ae6281265e2b7e46a22f6117e6adb007f9ea5ecf700337b8bbd95228610fbe18","title":"Dashboard Adding a Chart/Graph","path":"/pcr360-wiki/2025.2/dashboard-adding-a-chart-graph","children":[]}]},{"id":"ci_eadf6a2991f7889bd9752bb3ddec3edf095cf81ce6578d613c651e10a423c9b1","title":"Knowledgebase","path":"/pcr360-wiki/2025.2/knowledgebase","children":[{"id":"ci_1f94a93b1c8cfa59a45d137cb235a72a62e0fead2112cb50e8167d707056d95b","title":"Categories and Topics","path":"/pcr360-wiki/2025.2/categories-and-topics","children":[]},{"id":"ci_2adb5a3bcea5cd98470c22e6fbe38a4048a15479c5240d244632a64460b57d3c","title":"Managing Articles","path":"/pcr360-wiki/2025.2/managing-articles","children":[]},{"id":"ci_c1c8613779998d18f87ea2bd940522d8967dee103ab832272e18f301e2b03d9b","title":"Reading Articles","path":"/pcr360-wiki/2025.2/reading-articles","children":[]},{"id":"ci_7291d762f1f347388a981abf4e910919259f97a3370fc29a8d3b5142dbbb2ab4","title":"Articles","path":"/pcr360-wiki/2025.2/articles","children":[]}]},{"id":"ci_6f8759a0bb083bc9f3f02e990a474c66760c3cc7fb2e73866685402c7ad73388","title":"Inventory","path":"/pcr360-wiki/2025.2/inventory","children":[{"id":"ci_3844cac4e89314d8979dbb99fa770452bb58dab98661fb17e38ca90d0b9651d9","title":"Equipment","path":"/pcr360-wiki/2025.2/equipment","children":[]},{"id":"ci_e8df1ab38caf40e4761abb6dbf5967a427de80a7c7c1690f3f50c63fabafcc79","title":"Barcode Physical Inventory","path":"/pcr360-wiki/2025.2/barcode-physical-inventory","children":[]},{"id":"ci_35385b9780d65746e917f2f653c1f20ed3c0ada61693de78a071f8ef8e0b32d7","title":"How to view the history of a specific piece of Equipment","path":"/pcr360-wiki/2025.2/how-to-view-the-history-of-a-specific-piece-of-equ","children":[]},{"id":"ci_4facdb5a42514a83244abbcf8d4b951af49712504ac530ab065b282fff604f46","title":"How to remove Equipment from Inventory Counts","path":"/pcr360-wiki/2025.2/how-to-remove-equipment-from-inventory-counts","children":[]},{"id":"ci_7cce51f5ae9343ecb31cd53cca079c4c2c64aed1d84043afb5e234240ced07cf","title":"Barcode","path":"/pcr360-wiki/2025.2/barcode","children":[{"id":"ci_0f852bbf6f4ae9dccbd728bdb118782b7cce68c27431eb446a467066451246d8","title":"Barcode Scanner App","path":"/pcr360-wiki/2025.2/barcode-scanner-app","children":[]},{"id":"ci_a08fd39308c0e7869c5f38570199721fcf21ec36c14580050053b270b0163584","title":"Compatible Devices for the Scanner App","path":"/pcr360-wiki/2025.2/compatible-devices-for-the-scanner-app","children":[]},{"id":"ci_03853d95b61b64cc50e9440da0de6b16d3acfbd2ebdda3cd6b80581df5532035","title":"Setting Up Your Scanner","path":"/pcr360-wiki/2025.2/setting-up-your-scanner","children":[]}]},{"id":"ci_ba9e5446789de9d5b0c815258dbd7b0f07d4a686a2c7b7fb8e1dcdf1234a3121","title":"Managing Equipment in a Warehouse","path":"/pcr360-wiki/2025.2/managing-equipment-in-a-warehouse","children":[]},{"id":"ci_c80c92387b38d6b6956edb395594c02977e7143efc0bb5c255ff0b30bb030b62","title":"Purchase Order","path":"/pcr360-wiki/2025.2/purchase-order","children":[{"id":"ci_23d90c3b45f149b2814e00ffb0333458123b1ff0bd6990b6a42156b752e9f7da","title":"Purchase Order Pricing","path":"/pcr360-wiki/2025.2/purchase-order-pricing","children":[]}]},{"id":"ci_f6e0a4bbb5fc0f72629bc34661399b165a359d02eb7942c55cf1b77081d5cdb3","title":"Return Order","path":"/pcr360-wiki/2025.2/return-order","children":[]},{"id":"ci_806b806bbdfbd3db438a21c68835bf47adfeec914b8b0ddc9c8e388dc29b7832","title":"Warehouse Actions","path":"/pcr360-wiki/2025.2/warehouse-actions","children":[]},{"id":"ci_a52bfef3584df448548aca2e15f7e5f4d3167e29e1d885e8dfe9305c1453e3c0","title":"Creating a new piece of Equipment","path":"/pcr360-wiki/2025.2/creating-a-new-piece-of-equipment","children":[]},{"id":"ci_688f1b91d2f4b19c4647abbf7a2f4aab5c63f12d522a06a5fab427910454bd3a","title":"Inventory Overview","path":"/pcr360-wiki/2025.2/inventory-overview","children":[]},{"id":"ci_ff3c45f59ffd1114953257e8c4ed8ce987546793eb2dbc5cdcbc6c99174edcdb","title":"Barcode Batches","path":"/pcr360-wiki/2025.2/barcode-batches","children":[]},{"id":"ci_91619ab94ead02f8a346757334b9bb44904bc2c54dd899374547ed9982a69811","title":"Bulk Update on Inventory","path":"/pcr360-wiki/2025.2/bulk-update-on-inventory","children":[]},{"id":"ci_f03f3517d240aa221d229c9d5d97efba2cb977779882acc4c25a65d04a354853","title":"Inventory Approaching Reorder","path":"/pcr360-wiki/2025.2/inventory-approaching-reorder","children":[]},{"id":"ci_707416eccc5f950702588f479a90a50de71a904b33a4b7335836826f4c68776b","title":"Adding a New Warehouse","path":"/pcr360-wiki/2025.2/adding-a-new-warehouse","children":[]},{"id":"ci_a469a35bff2f5cd765ab5174cbe6c08a112127b7d3cc18f5622cb0e52e5c68dd","title":"Editing an Existing Piece of Equipment","path":"/pcr360-wiki/2025.2/editing-an-existing-piece-of-equipment","children":[]},{"id":"ci_cc48d753852e588589534abb98d4a2e32365b4a5b40ab39e847f78acedafd8ba","title":"Editing Details of an Existing Warehouse","path":"/pcr360-wiki/2025.2/editing-details-of-an-existing-warehouse","children":[]},{"id":"ci_0411ca63e925c382de84b7aa705ac5ad349ca1447fe4288008698c263917864a","title":"Inventory Tabs","path":"/pcr360-wiki/2025.2/inventory-tabs","children":[{"id":"ci_e2ef049740ab49bc64ce0685460428ea3d8d2823e9827065707d905d24ac8785","title":"Inventory - Ports/Pins/Lens","path":"/pcr360-wiki/2025.2/inventory-ports-pins-lens","children":[]},{"id":"ci_be6f8cb77100cf686cbdc9d65d0797eab86187f00c6df0e00c3c33c9a3aa1ff2","title":"Inventory - Expense GLAs","path":"/pcr360-wiki/2025.2/inventory-expense-glas","children":[]},{"id":"ci_82261063de75b4030579c76fa1ec7150153078063c6eab2bbad0ac5c911b4d7d","title":"Inventory - Inventory","path":"/pcr360-wiki/2025.2/inventory-inventory","children":[]},{"id":"ci_9fc6a1c81b10997fdbb642e9b6c2117852c94ea6cfc12318e833d75963e659e1","title":"Inventory - User Defined Fields","path":"/pcr360-wiki/2025.2/inventory-user-defined-fields","children":[]},{"id":"ci_2570842710a535defd8c9245f89469f6f1362591bf0b4ed1ba5892cce0ab288a","title":"Inventory - Attachments","path":"/pcr360-wiki/2025.2/inventory-attachments","children":[]},{"id":"ci_1cd7195ae4c9ef8d9d7b72e122504d42285c629cc100682aa8807ada40506672","title":"Inventory - Equipment","path":"/pcr360-wiki/2025.2/inventory-equipment","children":[{"id":"ci_a902f5429afae6cc1a35a51ab33cdb529347495f3c150dd8f69d199d8bde25cc","title":"Inventory - Equipment - Purchase Order","path":"/pcr360-wiki/2025.2/inventory-equipment-purchase-order","children":[]},{"id":"ci_3f80db663705543a1f9ba3aaee99020d6f2c81a382c348a37822fe71865099ed","title":"Inventory - Equipment - Return Order","path":"/pcr360-wiki/2025.2/inventory-equipment-return-order","children":[]}]},{"id":"ci_0a271c2009aad7eb179d48583ddc731e6105c692ec8ce9b94fb856895a2b2144","title":"Inventory - Billing","path":"/pcr360-wiki/2025.2/inventory-billing","children":[]},{"id":"ci_9fce6be1ddaf16406a34441d6df3b31448430c4392e6f781475e5df15fe592af","title":"Inventory - VLANs","path":"/pcr360-wiki/2025.2/inventory-vlans","children":[]},{"id":"ci_c564e2c993579dd41677e23b9abc6f9a20452eeaa6bd10e0fc75c09e72019aad","title":"Inventory - Contacts","path":"/pcr360-wiki/2025.2/inventory-contacts","children":[]},{"id":"ci_73836131fab49cff06b498e2be206574ed60304a8dfc0aa7e5514df91df6dd7e","title":"Inventory - Service Desk","path":"/pcr360-wiki/2025.2/inventory-service-desk","children":[]},{"id":"ci_76d41306455c9200bff95824249c764408da16f6f9fca90cc3d20957b31f11eb","title":"Inventory - Activity/Remarks","path":"/pcr360-wiki/2025.2/inventory-activity-remarks","children":[]},{"id":"ci_02891fbcdccc7295d79f043d020edda22a5059da5e451a283505d74932a8fddd","title":"Inventory - Charges","path":"/pcr360-wiki/2025.2/inventory-charges","children":[]},{"id":"ci_7b9fac555a9445f77428d510245ebe29fbd08a9e774c95996c38b793fd5a0a18","title":"Inventory - Warehouse - Contacts","path":"/pcr360-wiki/2025.2/inventory-warehouse-contacts","children":[]},{"id":"ci_f27919472b223ff05cd58cf614cbe64c7e1a20de6cf2a5e64a4e6f1d1dd6d8ce","title":"Inventory - Remarks","path":"/pcr360-wiki/2025.2/inventory-remarks","children":[]},{"id":"ci_101f83fd287c57428b6f6f643cf1533ca9b5732380c827b201c79b96544b532f","title":"Inventory - Equipment Children","path":"/pcr360-wiki/2025.2/inventory-equipment-children","children":[{"id":"ci_578ffa7ef6dee7583e54a976ac1f09d16e0f0f906781902d8044dbf2ee8611f4","title":"Synchronizing Child Equipment with Parent updates","path":"/pcr360-wiki/2025.2/synchronizing-child-equipment-with-parent-updates","children":[]}]},{"id":"ci_59b8ccb029a9a0f0f0df61b488ced70bc8b8d6d29803a04702054df0cd61b806","title":"Inventory - Network","path":"/pcr360-wiki/2025.2/inventory-network","children":[]}]},{"id":"ci_5445d7df8380c1c0037bb701c32ee1a98136db10f005357dbbafe8eeaac40172","title":"Warehouse","path":"/pcr360-wiki/2025.2/warehouse","children":[]}]},{"id":"ci_3c2dc25ab6dc4e8420ab9b66120bff3a03d13d61f313b01ba97062e6ce5dabe5","title":"Lighthouse","path":"/pcr360-wiki/2025.2/lighthouse","children":[]},{"id":"ci_fa6f0cd31a36d6efdc86dd148b0647bc393535eb117b09fc517f4861e811df8d","title":"PCR-360 Mobile","path":"/pcr360-wiki/2025.2/pcr-360-mobile","children":[]},{"id":"ci_1bdeea8c7bdb004d510c319acaa3f946ae85ecf622901da8fe72cc0027d8e008","title":"People","path":"/pcr360-wiki/2025.2/people","children":[{"id":"ci_ea73713819ee760ede831a8d4d1825b3292e2930a31c062f29267c8ef6148fb6","title":"Calendar","path":"/pcr360-wiki/2025.2/calendar","children":[]},{"id":"ci_02ce4582cbf43c1de5be1b868735734f3745292dc07336f74d5b04e9e603ffe5","title":"Workers/Contacts","path":"/pcr360-wiki/2025.2/workers-contacts","children":[{"id":"ci_8496325630eed7ef1981eac6e09e78b4d850e9e6deba4295d7f7f852152c8d7f","title":"How do I set up a Coordinator","path":"/pcr360-wiki/2025.2/how-do-i-set-up-a-coordinator","children":[]},{"id":"ci_e2b1872886f0ea7d5dad7bcf54d70d3c647b165060939356d3d6b75c07dd7404","title":"Create a new Owner","path":"/pcr360-wiki/2025.2/create-a-new-owner","children":[]},{"id":"ci_19058dab4621a3839c42830a54869758ef71c05944cbfb869b5d302dfc17fbbf","title":"Workers/Contacts Tabs","path":"/pcr360-wiki/2025.2/workers-contacts-tabs","children":[{"id":"ci_ef07d8180bda9d67576c075051ab58b86ff1b67497825d9faec28fa48519667d","title":"Workers/Contacts - Vendor Tab","path":"/pcr360-wiki/2025.2/workers-contacts-vendor-tab","children":[]},{"id":"ci_e93b712e309758b24c708045d9becda974a4f1152e7922793618ed20a14e44bb","title":"Workers/Contacts - Emails Tab","path":"/pcr360-wiki/2025.2/workers-contacts-emails-tab","children":[]},{"id":"ci_a6146465759bf42e5076519e2525c3c2f8469611d3d16a063d7e333847f72ec4","title":"Workers/Contacts - Attachments Tab","path":"/pcr360-wiki/2025.2/workers-contacts-attachments-tab","children":[]},{"id":"ci_25d42d54f8f3a7cc5f959d6f61eb443d670d1c2f802f4ff705e36d51b444c8f6","title":"Workers/Contacts - Phone Numbers Tab","path":"/pcr360-wiki/2025.2/workers-contacts-phone-numbers-tab","children":[]},{"id":"ci_f63a67d9edd3e8a0d8081da5c7115bef6c3b8f3541dc1719fbcaaee947d11fc4","title":"Workers/Contacts - Customer Tab","path":"/pcr360-wiki/2025.2/workers-contacts-customer-tab","children":[]},{"id":"ci_513fc846a53668a4e05ce6049a68318c43cf737e81748a6cb8f4c2fbc6dd029b","title":"Workers/Contacts - GLA Permissions Tab","path":"/pcr360-wiki/2025.2/workers-contacts-gla-permissions-tab","children":[]},{"id":"ci_97b9083e31eeaa924e4abb204315bd8021b9646cdf99a5f4677fae24d4c61ed1","title":"Workers/Contacts - Worker Schedule Tab","path":"/pcr360-wiki/2025.2/workers-contacts-worker-schedule-tab","children":[]},{"id":"ci_6591620e7912bd6dfd26a6c91df1bf73726fe5a827225111a0600bc36812fae6","title":"Workers/Contacts - User-Defined Fields Tab","path":"/pcr360-wiki/2025.2/workers-contacts-user-defined-fields-tab","children":[]},{"id":"ci_a0d0b8f3ac1f12f03c557882968615af4d9ead092b6e73ffc5b4ad57b4ce498d","title":"Workers/Contacts - Worker Workgroup Tab","path":"/pcr360-wiki/2025.2/workers-contacts-worker-workgroup-tab","children":[]},{"id":"ci_734075563093ffb9fec45a8a67742f506694512f9438b7e7e53eb6390cd8c4e2","title":"Workers/Contacts - Addresses Tab","path":"/pcr360-wiki/2025.2/workers-contacts-addresses-tab","children":[]},{"id":"ci_ef9d8f813f0133dd6747c78e1c77b89c8489b6275650f696a9b4656ceb31cd67","title":"Workers/Contacts - Remarks Tab","path":"/pcr360-wiki/2025.2/workers-contacts-remarks-tab","children":[]}]},{"id":"ci_543550bf665086987743743d4a235023d0b561fa5e25c60d8420aa0f2e00f507","title":"Workers/Contacts Bulk Update","path":"/pcr360-wiki/2025.2/workers-contacts-bulk-update","children":[]}]},{"id":"ci_7e76d0951764c0ff7cfd56f36e79c26464e36470a9f7ed695de5f5c6aae35a5c","title":"Department Hierarchy","path":"/pcr360-wiki/2025.2/department-hierarchy","children":[{"id":"ci_f4bc5160a9c0bc97c768c750d74276c0db945e01eb44022444ab20b0580d8f86","title":"Department Hierarchy Bulk Update","path":"/pcr360-wiki/2025.2/department-hierarchy-bulk-update","children":[]},{"id":"ci_5b9dd581773b1f6b14cf9dabdf87016ae721dc621bf60934feab71c199e8c21e","title":"Department Hierarchy Tabs","path":"/pcr360-wiki/2025.2/department-hierarchy-tabs","children":[{"id":"ci_6b956bd3a1845ca06d323071de6e3702eefaded4a48324361a69da4dfee39b39","title":"Department Hierarchy - GLA Permissions Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-gla-permissions-tab","children":[]},{"id":"ci_1a08f6f9f801d93059917f316c8b617f9bed29d127602401e1a43ea0830fe460","title":"Department Hierarchy - Phone Numbers Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-phone-numbers-tab","children":[]},{"id":"ci_ccca4ef01523076e3ce17653990bc08357eb510dcaed426393b95c4add8c453b","title":"Department Hierarchy - Remarks Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-remarks-tab","children":[]},{"id":"ci_04cf0b620cece563262df9e64d02613f037e02d6ff3a7cafbc3ec77297d9acd3","title":"Department Hierarchy - Addresses Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-addresses-tab","children":[]},{"id":"ci_18cba9c8a3820ad547878dd49cbe748f19ac5ae6844500addc46cedf6944f730","title":"Department Hierarchy - Emails Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-emails-tab","children":[]},{"id":"ci_5dd5903eb7c59702063c5ae43a49c2fb42d0cef6a12981c1f308a280a9d040c9","title":"Department Hierarchy - User-Defined Fields Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-user-defined-fields-tab","children":[]},{"id":"ci_a07faa0cf66634db3169a35dbc008039b4a37e9618b6f8266a5cf3aa6c078d78","title":"Department Hierarchy - Coordinators Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-coordinators-tab","children":[]},{"id":"ci_9c2a2c2d2cd7faeaa19d57d9c697edc548adb65ea1e70877178989875656e2bc","title":"Department Hierarchy - Attachments Tab","path":"/pcr360-wiki/2025.2/department-hierarchy-attachments-tab","children":[]}]}]},{"id":"ci_8879738785c64df0a2853cd523770afdea07607ddc8e6e4356db1b810c461442","title":"Vendors","path":"/pcr360-wiki/2025.2/vendors","children":[{"id":"ci_5a3eb0fa67d6938ae0a14f6909d21b68f05d8b39fee320a87ab2f1af9fa9e71d","title":"Vendor Tabs","path":"/pcr360-wiki/2025.2/vendor-tabs","children":[{"id":"ci_329f7c3a4054018b40ef1972db4916d0112da29d53099e8d3224e2dc730e5df9","title":"Vendor - Attachments Tab","path":"/pcr360-wiki/2025.2/vendor-attachments-tab","children":[]},{"id":"ci_43c95a71a44775b10fbcce3cfaf561b94c7a04f16a1277fa907380fc0199fd6c","title":"Vendor - User-Defined Fields Tab","path":"/pcr360-wiki/2025.2/vendor-user-defined-fields-tab","children":[]},{"id":"ci_9fe04a21428e22333e75d821656125cd5372dc22a32decc1283db0d968add61a","title":"Vendor - Address Tab","path":"/pcr360-wiki/2025.2/vendor-address-tab","children":[]},{"id":"ci_00882b6c8894de9cfa8dba8de3c6958a2500fe1082f5caffa2b1b429d6f544c2","title":"Vendor - Remarks Tab","path":"/pcr360-wiki/2025.2/vendor-remarks-tab","children":[]},{"id":"ci_3adca54bd24fb739e27e0bda46e6412a4fb57d110a57aaf0cdfc5457483e02e3","title":"Vendor - Contact Tab","path":"/pcr360-wiki/2025.2/vendor-contact-tab","children":[]}]}]},{"id":"ci_ff5aaa6e9d6a752d4fbeedbb9bd97084e761fa8d0d7ef8ca353b9942d2b8a55e","title":"Messages","path":"/pcr360-wiki/2025.2/messages","children":[]},{"id":"ci_b91c741c09b4ea9a6a5b6c94010c56fe51634bdbde694b45187acc3d10e7cc83","title":"Time Entry","path":"/pcr360-wiki/2025.2/time-entry","children":[]},{"id":"ci_fbbf9a727b2ee70c6cf63a6b502ef353daca8c7d8c6db7f0653b2535ab51f3c7","title":"Workgroups","path":"/pcr360-wiki/2025.2/workgroups","children":[{"id":"ci_2d223244b51e5f50a53b80cee4df8237fa7dc0ce9cda2ef7dde05f3800118c0c","title":"Workgroups Tabs","path":"/pcr360-wiki/2025.2/workgroups-tabs","children":[{"id":"ci_a9fc9a1f313b1665824c2cbd73e9af739fb565370bcd44496cd719f6533b2d36","title":"Workgroups - Escalations Sequence Tab","path":"/pcr360-wiki/2025.2/workgroups-escalations-sequence-tab","children":[]},{"id":"ci_8d8295211756e6b1b01852e351040159bd28b3cae7bc6c8a0b520fa7de166d72","title":"Workgroups - Location Permissions Tab","path":"/pcr360-wiki/2025.2/workgroups-location-permissions-tab","children":[]},{"id":"ci_d0dea67aa957165e550dba65b61165e8fd549180f46dde9645b76f4107b25f96","title":"Workgroups - Workers and Rates Tab","path":"/pcr360-wiki/2025.2/workgroups-workers-and-rates-tab","children":[]},{"id":"ci_1832350b1952853c90da88d35118c37a1501bd834890a1741b6ba0d39257f69a","title":"Workgroups - User-Defined Fields Tab","path":"/pcr360-wiki/2025.2/workgroups-user-defined-fields-tab","children":[]}]},{"id":"ci_dda0a730576e188a0cfb81b89e03070938ce76e0842ca8a5558d4a1d4f14543a","title":"Using Notifications for Workgroup Alerts","path":"/pcr360-wiki/2025.2/using-notifications-for-workgroup-alerts","children":[]}]}]},{"id":"ci_1e48033d095e3f43406f46a8c433d5a4ddcba6e6e09488536b10057841ed7318","title":"Reporting","path":"/pcr360-wiki/2025.2/reporting","children":[{"id":"ci_53574a88c00a0e1348829ddd437df671429cbb71eecb6e8e7413cf96539b56d2","title":"Reporting: Crystal Reports (Deprecated)","path":"/pcr360-wiki/2025.2/reporting-crystal-reports-deprecated","children":[]},{"id":"ci_f1f5bfc02c8e5b40a4a4b20fa416b38d0b65e2f3062cda44b4998e402a6809fb","title":"Reporting on Service Desk","path":"/pcr360-wiki/2025.2/reporting-on-service-desk","children":[]},{"id":"ci_83ac9791f57f537dc71735e88d115b0a0e836a8c8a1843fffdb9b7df89ca8bd1","title":"External Connections","path":"/pcr360-wiki/2025.2/external-connections","children":[]},{"id":"ci_1b5dd99e0a4f8aa31f5566bdf6ed83f32a66e536c3e9b15035c006c9cf1bbf42","title":"Reporting on People","path":"/pcr360-wiki/2025.2/reporting-on-people","children":[]},{"id":"ci_750f9f2c3509be33715af0949196641dabbe1a498b1297e849b3120eafafc5d1","title":"Reporting on Cabling","path":"/pcr360-wiki/2025.2/reporting-on-cabling","children":[]},{"id":"ci_2cc35c8102397077cce3c2fe9dcb6b15afd762894b8878e30b2f00bee720c7fc","title":"Reporting on Inventory","path":"/pcr360-wiki/2025.2/reporting-on-inventory","children":[]},{"id":"ci_02c475647e1b3482118cf3d195ae77bb314a2e64f931081813cca78fde95d309","title":"Dashboard Reporting","path":"/pcr360-wiki/2025.2/dashboard-reporting","children":[]},{"id":"ci_56c1c86c455240291ef7e5285809c45a0c3bc5420f54da1c7e6332b131ad2d06","title":"Reporting on Services","path":"/pcr360-wiki/2025.2/reporting-on-services","children":[]},{"id":"ci_fef424895bf0c2c20883664a82e06214e6724724ed9c74633e2443922de855f6","title":"Zero / Low Calls","path":"/pcr360-wiki/2025.2/zero-low-calls","children":[]},{"id":"ci_ebc0426815385a4b515f3136204524a71b99ee3144a4ca0ed956d93e1f119ffc","title":"Enhanced 911","path":"/pcr360-wiki/2025.2/enhanced-911","children":[]}]},{"id":"ci_39364445084b82a289c31a5f63eb85cc97b928f041d66d9291a550397e3f27c3","title":"Resources","path":"/pcr360-wiki/2025.2/resources","children":[{"id":"ci_e27913867df846be86b54b9c1125944604e1ab55e647bf1a8b191c8ed80f2dc5","title":"Installation Guide","path":"/pcr360-wiki/2025.2/installation-guide","children":[{"id":"ci_04b2517160a462c9ac18ab6ea52663bce446358fc4ace5a92c717dc4e878aeac","title":"MySQL","path":"/pcr360-wiki/2025.2/mysql","children":[{"id":"ci_0456242d6b85c71e7a0db434872997282a2f870329c5d363786df846868d6066","title":"MySQL Secure Login","path":"/pcr360-wiki/2025.2/mysql-secure-login","children":[]}]},{"id":"ci_2f56b7cb9e9a9d2d7324a17edcb818938dfe77944d3101ec9de898dfb8689530","title":"Percona Upgrade to MySQL 8","path":"/pcr360-wiki/2025.2/percona-upgrade-to-mysql-8","children":[]},{"id":"ci_02c8c57ad5796a9b7e22647a198487c088eb07a3a04fcedda67e349a878d9ebb","title":"Utilities","path":"/pcr360-wiki/2025.2/utilities","children":[]},{"id":"ci_a4635cfc6a592463c115aaed42fb435b21ca42a617eabbf2bb771da03e1a8257","title":"Percona Installation","path":"/pcr360-wiki/2025.2/percona-installation","children":[{"id":"ci_1cc6a4b0c99ca4476f36664f9a83b7ee82bdaa9648d742d31e2c6f9882926a4a","title":"my.cnf settings MySQL 8","path":"/pcr360-wiki/2025.2/my-cnf-settings-mysql-8","children":[]}]},{"id":"ci_b64e050a5e38b7dd1e9043cbaaffa48ad8c2c1d06a0d31be9c75946366a092dd","title":"PCR-360","path":"/pcr360-wiki/2025.2/pcr-360","children":[]},{"id":"ci_76f9019e1073d7306f122859219a3337e1139a705098e49c656a0dfca1f8e34c","title":"Apache","path":"/pcr360-wiki/2025.2/apache","children":[]},{"id":"ci_b02e96add3d85d8e2575b0408d57223c792d9541fc9f3fce24b5010258683f47","title":"Configuring Email","path":"/pcr360-wiki/2025.2/configuring-email","children":[{"id":"ci_cff81cb2cee621e59b4b2cc40fdf533618f9bcecc3e60de592f4e044237ded4d","title":"Configuring Sendmail with DKIM","path":"/pcr360-wiki/2025.2/configuring-sendmail-with-dkim","children":[]},{"id":"ci_0bff0b898586669c1b38cf501801fe5affa688310d6e807d364a42b9c5d8e877","title":"Configuring Sendmail with STARTTLS in Ubuntu","path":"/pcr360-wiki/2025.2/configuring-sendmail-with-starttls-in-ubuntu","children":[]},{"id":"ci_fad26244c92c23561f3cfd64536aafcc8bd5a1a78e5777d1a6b1a7880652c675","title":"Configuring the MS Office 365 API","path":"/pcr360-wiki/2025.2/configuring-the-ms-office-365-api","children":[]},{"id":"ci_eac414e3943f43e22007e489a603bf77866f22d324775d8c976b968142260c67","title":"Receiving Email (Service Desk Emails)","path":"/pcr360-wiki/2025.2/receiving-email-service-desk-emails","children":[]},{"id":"ci_5c23a808fd7cf94d077877eeee7b27bc205248140b8ecc7d81b8f76844c61c5d","title":"Disabling All Email","path":"/pcr360-wiki/2025.2/disabling-all-email","children":[]},{"id":"ci_8ff35d747b48d16e1a6f6dbc0957e121307415fe0f4c42832c47347b06b9a1de","title":"Configuring the Gmail API","path":"/pcr360-wiki/2025.2/configuring-the-gmail-api","children":[]}]},{"id":"ci_58382675310534ebbcd12883d9038acb767124c10787a87e61c8c34c79204d37","title":"Oracle","path":"/pcr360-wiki/2025.2/oracle","children":[]},{"id":"ci_d34430f133759408d29529e78f529e88b83a418cf0237c5b031e3878fc0526fd","title":"PHP Maintenance","path":"/pcr360-wiki/2025.2/php-maintenance","children":[{"id":"ci_2d168a0c751bda66d6c0d821c9f93fddcc55f698e9c2aa63b8cf9364d9e37132","title":"PHP Upgrade RedHat/CentOS","path":"/pcr360-wiki/2025.2/php-upgrade-redhat-centos","children":[]},{"id":"ci_d8be7f7c21e1adcaafc798101c9e347928fadd809afb0c8c30c76da4b2c4c5bc","title":"PHP 8.1 Upgrade","path":"/pcr360-wiki/2025.2/php-8-1-upgrade","children":[]},{"id":"ci_b635f59bcb393183f2ecc15947845fe2513c08a467ca2781e4015dbe0b2498ef","title":"PHP Extensions","path":"/pcr360-wiki/2025.2/php-extensions","children":[]},{"id":"ci_ce13d475cbc2acc81417f0f7d0659667c016c7405ab239508e28160b2980eba5","title":"PHP 5.6 Install","path":"/pcr360-wiki/2025.2/php-5-6-install","children":[]},{"id":"ci_23b7ab132f50d7fc7c9fb1edc204fe1508be2b858cc80c5a48c1c7b5558f1f2d","title":"PHP 7.2 Upgrade","path":"/pcr360-wiki/2025.2/php-7-2-upgrade","children":[]},{"id":"ci_eba44a98c237ae77a02ac819f0808be84312a8e4e7b40e7ec6fbf8dd5f04da54","title":"PHP 7.2 Install","path":"/pcr360-wiki/2025.2/php-7-2-install","children":[]}]},{"id":"ci_e096fe9068795eda0700a34beb24aed2dfe99e6d617f25b39dddde277e03367a","title":"RHEL 7-9 Install Guide","path":"/pcr360-wiki/2025.2/rhel-7-9-install-guide","children":[{"id":"ci_d75d1e1e67fe09629c99b5985724dff67ced7edb895200211e890d9118e5458b","title":"Create the Database Tables","path":"/pcr360-wiki/2025.2/create-the-database-tables","children":[]},{"id":"ci_026aa704cb7a2c08344af7820953a774cf45278577053adbba698f78af24a079","title":"Install Crystal Reports support (Deprecated)","path":"/pcr360-wiki/2025.2/install-crystal-reports-support-deprecated","children":[]},{"id":"ci_e40b0a93775bfabfb7830056962a3902a1a5165a3c6381f510726f845b1b94eb","title":"Install Third Party Software used by PCR-360","path":"/pcr360-wiki/2025.2/install-third-party-software-used-by-pcr-360","children":[]},{"id":"ci_9851550555eec18fbe1041b7c9647c72606513e18beea13d3edde13eb18af5dc","title":"Install the Database","path":"/pcr360-wiki/2025.2/install-the-database","children":[{"id":"ci_c9644103af055209b6808ac7edaa4bb257c9f9f89f3bb05d8776dfd81fde0e0c","title":"MySQL 8 Secure Login","path":"/pcr360-wiki/2025.2/mysql-8-secure-login","children":[]},{"id":"ci_0b3c32954aafd88410e298396428af6901ef6fcbcd94ed6879b5d072fcc94906","title":"dod_crl.sh script","path":"/pcr360-wiki/2025.2/dod_crl-sh-script","children":[]}]},{"id":"ci_0ef5790db4b4d354196c5b775fc42c73303097d6036d81f27f8b2fc6173fdd39","title":"Configure Log Rotate for the PCR-360 logs","path":"/pcr360-wiki/2025.2/configure-log-rotate-for-the-pcr-360-logs","children":[]},{"id":"ci_c7093031c291ee3a4d8a84026f4d6e306e996325d52195242882692ab2955e7a","title":"Install Apache","path":"/pcr360-wiki/2025.2/install-apache","children":[]},{"id":"ci_4213f995fd3a3f64dc23f39a597a3faf2bb9f73f0baf4004ff429666ffd79b18","title":"Install the PCR-360 Application Files","path":"/pcr360-wiki/2025.2/install-the-pcr-360-application-files","children":[]},{"id":"ci_21606dcf415d4fd1b783ffe88eae9bb660e43bb197c39dd679e7b3571afce4f4","title":"Configure the Firewall","path":"/pcr360-wiki/2025.2/configure-the-firewall","children":[]},{"id":"ci_6b511afef055b391def6b3c252233290a6bbe552488ae19d964be0fac2b7cad7","title":"Oracle Linux 8","path":"/pcr360-wiki/2025.2/oracle-linux-8","children":[]},{"id":"ci_b07a651685c42095e77c4a754a64d03e945ea4aedc60d517c78da0d91f32b7d2","title":"Install PHP","path":"/pcr360-wiki/2025.2/install-php","children":[]},{"id":"ci_501e4712dccf5bc246c5d81e02eca38a357646c44e375ea105f8425ed3dfdd03","title":"Full Dependencies List","path":"/pcr360-wiki/2025.2/full-dependencies-list","children":[]},{"id":"ci_3c9fb05d1ca7fa297e51fb8ec5832b4268fc996d192806475f75dc3d750f0595","title":"Configure CronJobs for PCR-360","path":"/pcr360-wiki/2025.2/configure-cronjobs-for-pcr-360","children":[]},{"id":"ci_d3e0896269d4b97f6f66af9ee2812961bd011ed30e99839982c48de78f3cfe80","title":"Load the PCR-360 System Data into the Database","path":"/pcr360-wiki/2025.2/load-the-pcr-360-system-data-into-the-database","children":[]},{"id":"ci_788a30508f3fa195d6a4c536b0cc713737a110089fa4921ec70329a3c7c7a1fb","title":"JITC Troubleshooting","path":"/pcr360-wiki/2025.2/jitc-troubleshooting","children":[]},{"id":"ci_21d0e45d826b4a8e55e7927f470e4814851e8eaed5f240715a8c35793f415ee6","title":"MongoDB Installation","path":"/pcr360-wiki/2025.2/mongodb-installation","children":[]},{"id":"ci_8eee2c693f570bc3eabd9527b75b35fc2e635be25038819b00908965ad06fb80","title":"Updating an Install Manually","path":"/pcr360-wiki/2025.2/updating-an-install-manually","children":[]},{"id":"ci_6ccac0bd11c01fb52d2222aba80c439e4f46ad853e2c47636273b35ebdb02388","title":"Lighthouse Backend (Python360) Installation","path":"/pcr360-wiki/2025.2/lighthouse-backend-python360-installation","children":[]}]},{"id":"ci_01309b654577692b66d98f5eec0ee0e304c5ab5de640700a56007a3ab9c48bf9","title":"Common Access Card Installation Guide","path":"/pcr360-wiki/2025.2/common-access-card-installation-guide","children":[]},{"id":"ci_3997ea80fe178f89b3403f3c4a7c158a4c7ed1d68fb63acec03b84d8d8ca9939","title":"Single Sign On (SSO)","path":"/pcr360-wiki/2025.2/single-sign-on-sso","children":[{"id":"ci_00e0c18c9d67011be2b826c040ff6932e5d06e21297f12f3814bdfb45715858d","title":"Setting up Bypass VHOSTs & URLs","path":"/pcr360-wiki/2025.2/setting-up-bypass-vhosts-urls","children":[]},{"id":"ci_b1ca90fb1b9e4f7043b60769388d1b45b3ba2650f5c3e04b4cc9a6921c3c7880","title":"LDAP/AD","path":"/pcr360-wiki/2025.2/ldap-ad","children":[]},{"id":"ci_decf2067646b32aa45e73ebdb5fdf8b2602d3935ee8f980eea55d821634b63b2","title":"Shibboleth Service Provider (SP) - SAML2","path":"/pcr360-wiki/2025.2/shibboleth-service-provider-sp-saml2","children":[{"id":"ci_f03850872f1f6d256faad0e203efbe9d336dca8582b67303a93f079f8e8a9ec6","title":"Metadata Generation","path":"/pcr360-wiki/2025.2/metadata-generation","children":[]},{"id":"ci_ee1df579de8c31f0880e97cb7178fa2f92423ac9f7ddc0315b04882868610a84","title":"PCR-360 Example Configuration","path":"/pcr360-wiki/2025.2/pcr-360-example-configuration","children":[]},{"id":"ci_78753dd1b96e66d836900fb5294634319e19610a36c2d1bc5af7c8cac1cbefc2","title":"Installing Shibboleth","path":"/pcr360-wiki/2025.2/installing-shibboleth","children":[]},{"id":"ci_f1a97331c9b57a43b344c45fa919d94d693eb2df543bce625430dddf5f35cc7d","title":"Apache Virtual Host Example Configuration","path":"/pcr360-wiki/2025.2/apache-virtual-host-example-configuration","children":[]},{"id":"ci_fef6e3bf34218d9affaced3294a1cf7c2a52a2243abd600260c40f53b49d9de8","title":"Shibboleth Configuration","path":"/pcr360-wiki/2025.2/shibboleth-configuration","children":[{"id":"ci_0eabd2ce2ba922390074486ab2a4e2b885957bc4c195ae7e55cb49e001e1d4b1","title":"Version 3","path":"/pcr360-wiki/2025.2/version-3","children":[]},{"id":"ci_37205ddb3230b615f970ec96bd14fe5b7b9468be5fbcbc61e3d995301d7ffea2","title":"Version 2","path":"/pcr360-wiki/2025.2/version-2","children":[]}]}]}]}]},{"id":"ci_cb8f284f2a8e6fd08e959db26b373db7d377266ca0ac4ffec6bb2486d00b3ab5","title":"How To's & User Guides","path":"/pcr360-wiki/2025.2/how-to-s-user-guides","children":[{"id":"ci_f672dcb174f12d963e53a791f83f8143486bd789c118e4121333d053812396e8","title":"How do I set a form to read only","path":"/pcr360-wiki/2025.2/how-do-i-set-a-form-to-read-only","children":[]},{"id":"ci_64d07ed35a9b01c5153a91250e24ecf6c352866afb78662675d9097b6f2ba250","title":"How can the Jack Number field on CustomerCenter be hidden?","path":"/pcr360-wiki/2025.2/how-can-the-jack-number-field-on-customercenter-be","children":[]},{"id":"ci_f6909782798efe1e30e790db39337e63e24ca2baa9a37debeb89aad56220597b","title":"How to get RECID values","path":"/pcr360-wiki/2025.2/how-to-get-recid-values","children":[]},{"id":"ci_8cc62ba6d0519fc290c93a255e5aea7fe1ea2427fa74359232618cd15c92a0be","title":"How to Set Permissions for View Cable Path, History Report, and 360 Search Results","path":"/pcr360-wiki/2025.2/how-to-set-permissions-for-view-cable-path-history","children":[]},{"id":"ci_9471a2ab6a43214d49b0750b96f248c4e0ca0aed1d30a233ad3371e69383c339","title":"How to Perform Point in Time Reporting for a Service","path":"/pcr360-wiki/2025.2/how-to-perform-point-in-time-reporting-for-a-servi","children":[]},{"id":"ci_e5cfd56be66cf821738689d9bed367564ac694d9333e4d30f12a2ec39538cdb8","title":"How do I request an upgrade?","path":"/pcr360-wiki/2025.2/how-do-i-request-an-upgrade","children":[{"id":"ci_3bb14313c2383715e8bad82a498630ad6a1bd549763287c84689d19b49eb41ed","title":"Upgrade Request Step by Step","path":"/pcr360-wiki/2025.2/upgrade-request-step-by-step","children":[]}]},{"id":"ci_9143522befcde5883cccf7046a966c8fed42ec06ea6214425e98dea40d67b34d","title":"How to find the Screen Size","path":"/pcr360-wiki/2025.2/how-to-find-the-screen-size","children":[]},{"id":"ci_86d3e7ef10cce7a011de3f28d8083adcd12a15d334341efc47186d7a25e6a836","title":"How to make corrections to Cabling in PCR-360","path":"/pcr360-wiki/2025.2/how-to-make-corrections-to-cabling-in-pcr-360","children":[]},{"id":"ci_bad349dd9ade000e0aa038bc817297486d6e9eeb72b9d1d65658e68cc8b02a3b","title":"How do I add a Service Rep?","path":"/pcr360-wiki/2025.2/how-do-i-add-a-service-rep","children":[]},{"id":"ci_def3e13f60e75d7cfba11500586ce66268a848e41ecd5c61666f7cc2f2cb0a58","title":"How to Limit Form Button Access","path":"/pcr360-wiki/2025.2/how-to-limit-form-button-access","children":[]},{"id":"ci_c4917eb9c9c3bb1967221d7d8923fad08448a03f36c6e1ad5a8b4d34bb53b7a2","title":"Create, Build, and Adding in PCR360","path":"/pcr360-wiki/2025.2/create-build-and-adding-in-pcr360","children":[]},{"id":"ci_94f18472397a967767a5ae834f670542a3cbc3bda75f10c8c24d292dd6891921","title":"Tracking Service Features within PCR-360","path":"/pcr360-wiki/2025.2/tracking-service-features-within-pcr-360","children":[]},{"id":"ci_2fb051cb9e2ddd2c1b0c6c4231cfa82afa6dd2df78a9e65e70c09c4b64a22439","title":"Tracking non-traditional Services within PCR-360","path":"/pcr360-wiki/2025.2/tracking-non-traditional-services-within-pcr-360","children":[]},{"id":"ci_6e3c3903d079ee93eeabcc01ef16e9d35e38f1dd0870324e10f86756710ae533","title":"Integrating with PCR-360","path":"/pcr360-wiki/2025.2/integrating-with-pcr-360","children":[]}]},{"id":"ci_d8c69a9acfbd0c2d7de1213ffdd3b00e17ee622230a1c0a038bc4a7f43688767","title":"Videos","path":"/pcr360-wiki/2025.2/videos","children":[{"id":"ci_a236410b99c52b24bb2f4555e4d5b3fabc37c1d932e0fa7d56b6142e7da08a2f","title":"Users Group","path":"/pcr360-wiki/2025.2/users-group","children":[{"id":"ci_63290b8817761fd5f5c20cfd4c88d394eac747a3e02de91c7fe0bcfd5d0db9bd","title":"2025 Users Group","path":"/pcr360-wiki/2025.2/2025-users-group","children":[]},{"id":"ci_36d82096abb1e75fce81038cc9624712ae9397a6d0817c8d239b4ab207101406","title":"2024 Users Group","path":"/pcr360-wiki/2025.2/2024-users-group","children":[]},{"id":"ci_a4642c88c582e289ce4ca10ac3a6fcd30bf3fd83bdfc2430b09038ec91eca485","title":"2023 Users Group Sessions","path":"/pcr360-wiki/2025.2/2023-users-group-sessions","children":[]},{"id":"ci_4f074eceece84335a7a5a11d64fea93e3f3c5df14898b5de4b39a7c65d80da96","title":"2022 Users Group Sessions","path":"/pcr360-wiki/2025.2/2022-users-group-sessions","children":[]},{"id":"ci_e7d2211f609dd09405509f83effd49ffb36df3fd437b622df9946ae133fa9706","title":"2021 Users Group Sessions","path":"/pcr360-wiki/2025.2/2021-users-group-sessions","children":[]},{"id":"ci_f825e9a522226490c40f24a3fb83e8d6d72dffa3c7ef7b88b672fc4effaab054","title":"2020 Users Group Sessions","path":"/pcr360-wiki/2025.2/2020-users-group-sessions","children":[]},{"id":"ci_3d8b31d41ba6433071db0f01fee90db85e3805c0ff3deda9c069c0a426263c31","title":"2019 Users Group","path":"/pcr360-wiki/2025.2/2019-users-group","children":[]},{"id":"ci_8f5672b42edb99bc808a97a901802346bea9496031879031e83b0582abdc135a","title":"2018 Users Group","path":"/pcr360-wiki/2025.2/2018-users-group","children":[]}]},{"id":"ci_ced3ada66ddaecca64e26c7c6e9a93c07ae8ef8c084b74e393d1f4cd4703e2c4","title":"Video Tutorials/Training","path":"/pcr360-wiki/2025.2/video-tutorials-training-1","children":[{"id":"ci_c8d2a769d9e9fe0de9e72442e5d4f92dd7d4b39b8b36c7e5c6d3d5bff9856a61","title":"Managing SDCs","path":"/pcr360-wiki/2025.2/managing-sdcs","children":[]},{"id":"ci_8ba17744e91661cb742e1372fcb9b108c57a651c4c4e63bd3cc2b8d7b8c7cae5","title":"Equipment Catalog","path":"/pcr360-wiki/2025.2/equipment-catalog","children":[]},{"id":"ci_d3a1fbc6f8946f142ab2f7d423b63ee819c92d54a7539c959e6bb945890f3e4b","title":"Managing Inventory","path":"/pcr360-wiki/2025.2/managing-inventory","children":[]},{"id":"ci_d59db9e9d96406bd49cec5caba5eb8f9dee8ff7c29b36ae89696d33a3c946bd5","title":"Introduction to the CustomerCenter","path":"/pcr360-wiki/2025.2/introduction-to-the-customercenter","children":[]},{"id":"ci_4899c89c4a5d8bc5e412aa0997c6e2f111e3dda538660ba81c860bc848e7d5de","title":"Grid Basics","path":"/pcr360-wiki/2025.2/grid-basics","children":[{"id":"ci_c8e18173a6e83f3b4ffd5d139e1622cc2610b5220a61cde84c83fbf3358f069a","title":"Grids - Searching and Filtering","path":"/pcr360-wiki/2025.2/grids-searching-and-filtering","children":[]},{"id":"ci_a60065b8c6310f4143b745b36af771a477bf1781ada4c1b67abca9438a547666","title":"Grids - Perspectives","path":"/pcr360-wiki/2025.2/grids-perspectives","children":[]},{"id":"ci_0e99ff468e76d1e10649f831e41842e53511f5ab6d1a0147b0f207191c513520","title":"Grids - Columns and Sorting","path":"/pcr360-wiki/2025.2/grids-columns-and-sorting","children":[]},{"id":"ci_4d353fe09559cf604a576303db2bad255790a2755cfa7bea9097d47630a22218","title":"Grids - Reporting","path":"/pcr360-wiki/2025.2/grids-reporting","children":[]}]},{"id":"ci_859ab3507181ffafdc45052d7a7ae027dfb90285ee2e7615517c15fe48f4f0cd","title":"Intro to PCR-360 concepts","path":"/pcr360-wiki/2025.2/intro-to-pcr-360-concepts","children":[]}]},{"id":"ci_88c0e3d3c2c24be6a48b81399281d2bca8e50cbad51731181117f0923d89c664","title":"Webinars","path":"/pcr360-wiki/2025.2/webinars","children":[{"id":"ci_6c7a398f87b2d31b56b0db33cd2d4af18b603539cb164059941dd8603d10ba9d","title":"Custom Report Writer Capabilities","path":"/pcr360-wiki/2025.2/custom-report-writer-capabilities","children":[]},{"id":"ci_58a158a7bec0d615631d0fc4b7d97bd46dff059c6f9988696ef9b07e1b6ac523","title":"Barcode Scanner Application/Integration","path":"/pcr360-wiki/2025.2/barcode-scanner-application-integration","children":[]},{"id":"ci_c1a8854e62e093b522246787c3162a172660c7d9189c5e3b1dc4ae9eb4b688de","title":"PCR-360 Intelligence AI Discussion Sessions","path":"/pcr360-wiki/2025.2/pcr-360-intelligence-ai-discussion-sessions","children":[]},{"id":"ci_ccc74cd84b80c878f9f8c88c9b08f9fee28cedd0c77850d9ad8fa4628021ae09","title":"2025.1 Mobile Version Sneak Peak","path":"/pcr360-wiki/2025.2/2025-1-mobile-version-sneak-peak","children":[]},{"id":"ci_0f96331fab18394419824dccafbc374d229635f06cce5b6650b21affcc66f332","title":"Estimating Estimates! A UCLA Case Study","path":"/pcr360-wiki/2025.2/estimating-estimates-a-ucla-case-study","children":[]},{"id":"ci_5002ef07a598d2b5a1e51cb1f8b82a1262be4b4667ea858e6ecef2063b6e04d5","title":"Mastering Custom Logic – Automate, Validate, and Extend","path":"/pcr360-wiki/2025.2/mastering-custom-logic-automate-validate-and-exten","children":[]}]},{"id":"ci_77b248ce7bd7ab25467eb4ef1c6bb827aff6b08fedb669807ae6f1dd3e1578f7","title":"Review and Refresh","path":"/pcr360-wiki/2025.2/review-and-refresh","children":[{"id":"ci_2a441eb17205e307bd4b3f026ab6e9dca6431a117c67d8e86362ed8d0beea0b9","title":"2024.1 - Custom Report Writer","path":"/pcr360-wiki/2025.2/2024-1-custom-report-writer","children":[]},{"id":"ci_601ca63656793b6a8f4fe90344eb5edf6851f5dff400fa7475b6602dbaf692f0","title":"2023.1","path":"/pcr360-wiki/2025.2/2023-1","children":[]},{"id":"ci_cddedcdb45c744b41df55ef17120e24f79df920c2f67b74bae615f2e260e56e4","title":"2022.2","path":"/pcr360-wiki/2025.2/2022-2","children":[]},{"id":"ci_627d8e4a7fcc48016af75a11463e3c4f5ff495c2e524f574b1d2d76e17f0048a","title":"2022.1","path":"/pcr360-wiki/2025.2/2022-1","children":[]}]}]},{"id":"ci_72b53ac0383790311b18545003ec3404ce8d2b96484d0674f0438f6d0ff04321","title":"Tutorials & Training","path":"/pcr360-wiki/2025.2/tutorials-training","children":[{"id":"ci_c66ad5a54652beb31a36cef3871341d2f32fccdddc024009cd31740de3a14bb9","title":"Video Tutorials & Training","path":"/pcr360-wiki/2025.2/video-tutorials-training","children":[]}]},{"id":"ci_195487271075273afcfa345a3625c792ed1951b0687a03730f29ceac61e57781","title":"Documents","path":"/pcr360-wiki/2025.2/documents","children":[{"id":"ci_22ac6956c1057ea96f3220b2c64e286afe3974710304a73f3be5d69fff240ac9","title":"VPAT","path":"/pcr360-wiki/2025.2/vpat","children":[]},{"id":"ci_aa125f03f39baa867883058e7e4796cc3439ec40f19333ed0d2ed445fb3bfe44","title":"ERD","path":"/pcr360-wiki/2025.2/erd","children":[]}]},{"id":"ci_a660e41561cac4e7092b0831783edcb1f8559d6c72ae873bb318bd25b5b6dd58","title":"Crystal Development (Deprecated)","path":"/pcr360-wiki/2025.2/crystal-development-deprecated","children":[]},{"id":"ci_450f0d8b602276084a058ec119c92c9cc0ffa4543ab2f74bf714d127e9ef5272","title":"Data Archives","path":"/pcr360-wiki/2025.2/data-archives","children":[]},{"id":"ci_16a1def82172cbec5c837518ed6821772de3fdccb65d44854db02e7f77d558b5","title":"Configuration Guide","path":"/pcr360-wiki/2025.2/configuration-guide","children":[{"id":"ci_9e7e6e24f1cabc155f28ea52f188baf418bf387acd58b7157f304981a77fd746","title":"Front End Content Parameters","path":"/pcr360-wiki/2025.2/front-end-content-parameters","children":[]},{"id":"ci_66514978e3c5524975f0d13a82f4e19bf85ef6fe59b736a95cc6e1424e08c186","title":"E911 Report Default Values","path":"/pcr360-wiki/2025.2/e911-report-default-values","children":[]},{"id":"ci_44265d246af1ad1fc6c2b09d7d92f03911ece4da8ba23ed4a9c1cf124de58dad","title":"Equipment Parameters","path":"/pcr360-wiki/2025.2/equipment-parameters","children":[]},{"id":"ci_0f70f314723e1f7ddb6d8c41a31dcb7a402bd6d84deedc0e8126623fc0e3b06c","title":"CustomerCenter Parameters","path":"/pcr360-wiki/2025.2/customercenter-parameters","children":[]},{"id":"ci_e509c2fc956f960262c767e5a4db3652bfd0e174b11828fb3d0ecb3d5deac31d","title":"Full List","path":"/pcr360-wiki/2025.2/full-list","children":[]},{"id":"ci_315038237fdfe437fa699e8315bbba366beb413008342da50bab78ab4629d00b","title":"GLA Parameters","path":"/pcr360-wiki/2025.2/gla-parameters","children":[]},{"id":"ci_e545b49533590365e6d4c7fa255799810a10438cf35cb443dd7ac8aaaf1d73f4","title":"Email Account Parameters","path":"/pcr360-wiki/2025.2/email-account-parameters","children":[]},{"id":"ci_d160f035c4857946566f6571936f1f10cdcde1ef696187c3c89f9376866d2e2d","title":"Legacy Parameters","path":"/pcr360-wiki/2025.2/legacy-parameters","children":[]},{"id":"ci_64979ca9cee12d698cb75d03a2c6e7d2f0e79bda17724a5cc555a03df9241233","title":"Archiving Parameters","path":"/pcr360-wiki/2025.2/archiving-parameters","children":[]},{"id":"ci_a62fb15ce1b65a396d67a1a60fd5336956bba53c183bc688c2ad7b8ee20b1cd0","title":"Billing Parameters","path":"/pcr360-wiki/2025.2/billing-parameters","children":[]},{"id":"ci_695fc854f460bb41c7c8ca6ec093ce65eeb15433ce9f1b14893153b839736b21","title":"Authorization Parameters","path":"/pcr360-wiki/2025.2/authorization-parameters","children":[]},{"id":"ci_07370f9c693a8412beee8a8b3b4084e1222aa878d4b901d10c527c65c2c13f21","title":"Database Connection Parameters","path":"/pcr360-wiki/2025.2/database-connection-parameters","children":[]},{"id":"ci_ecf9a9a28c1d73aab2889e9111445e54dd0a45378776c9189c2004336579ad31","title":"Report Parameters","path":"/pcr360-wiki/2025.2/report-parameters","children":[]},{"id":"ci_cac0b0c820b20e778ff9fa229ceaa9c422d163b030dedaa76b27d059e3878145","title":"Call Processing and Import Parameters","path":"/pcr360-wiki/2025.2/call-processing-and-import-parameters","children":[]},{"id":"ci_3c5637d2bc12071ed52840d2b8ba068d133a3e1977950f72dd32d6ffc99fc712","title":"Service Desk Number Parameters","path":"/pcr360-wiki/2025.2/service-desk-number-parameters","children":[]},{"id":"ci_378977c75535a262aa415fdd7beb54391485020c55a53ee7359370d63eb17ee2","title":"Service Desk Parameters","path":"/pcr360-wiki/2025.2/service-desk-parameters","children":[]},{"id":"ci_aa0a526f9ef9ec823a1fba97ee90cf5ad648f4ba957f5b76acf5cc84c3b6ac94","title":"Communication Parameters","path":"/pcr360-wiki/2025.2/communication-parameters","children":[]},{"id":"ci_81bcb740b6c0be7207cfcbf62cdbeebf099c34448e6d9ea60f7c1852b3df0662","title":"Misc Parameters","path":"/pcr360-wiki/2025.2/misc-parameters","children":[]},{"id":"ci_5c9d323773488760dd8808eee3a36c8087aab2464d72ebdd78a30521e30d13c3","title":"Back End Content Parameters","path":"/pcr360-wiki/2025.2/back-end-content-parameters","children":[]}]},{"id":"ci_52e024660e5c8e2c21a672900e2e688f662721d810f44f63b3dff71caa8641b5","title":"Dictionary","path":"/pcr360-wiki/2025.2/dictionary","children":[{"id":"ci_b224ce9e08bb52c68789e20232d17575abd85bee9ee14a5dbf5be1c639542f28","title":"HTML Appendix","path":"/pcr360-wiki/2025.2/html-appendix","children":[]}]},{"id":"ci_b75f2cf5eeb7b988a025185582345b80f88af6f8fae0142eda3d4e3d71b77190","title":"Authentication Options","path":"/pcr360-wiki/2025.2/authentication-options","children":[]},{"id":"ci_beffb1afe6da2eba43dea0861b2c49735aff5a3541fb7ed9e32d26ac587fcb4d","title":"Database Maintenance and Data Refreshes","path":"/pcr360-wiki/2025.2/database-maintenance-and-data-refreshes","children":[{"id":"ci_69cf79da53aeea97eafbc3457cedaae5616a90190bccc5cd910f89289b65987f","title":"Refreshing Test Data Guidelines","path":"/pcr360-wiki/2025.2/refreshing-test-data-guidelines","children":[]}]},{"id":"ci_26a2398be6e76bc9873fd93c639d0abb1c760c8e4684780764c7ca9da1f1dc12","title":"PCR-360 Files","path":"/pcr360-wiki/2025.2/pcr-360-files","children":[]},{"id":"ci_5417121d417e03bd2203871c82f7c5dfaa3527623752060ae7d1336539523cdc","title":"Using the Customer Portal","path":"/pcr360-wiki/2025.2/using-the-customer-portal","children":[{"id":"ci_3de2a3519acba0cc76bf4b134f5642e93d5d66888c2cfb30e6b358f2401ecac9","title":"Resolving Requests","path":"/pcr360-wiki/2025.2/resolving-requests","children":[]},{"id":"ci_5b887770d7ce3f2364e526a4679748916696d9a8513cc98eac2e3b3c31e63294","title":"Viewing Helpdesk Tickets","path":"/pcr360-wiki/2025.2/viewing-helpdesk-tickets","children":[]}]}]},{"id":"ci_ef570c9b75078637bc6c9193e6f012036b59c5896ad3c4f0f22740d34995e6b9","title":"Roadmap","path":"/pcr360-wiki/2025.2/roadmap","children":[{"id":"ci_0629ebb27f64e3f47c49e58a6dbafd8b0d0b97ca64acd14d2a498939d810a94b","title":"2021","path":"/pcr360-wiki/2025.2/2021","children":[{"id":"ci_f8d5f8265d45fbce62d2a63df92886af028dbe2c96e9292fb5955bb9f3db3327","title":"Trackable Quantities on the Bill","path":"/pcr360-wiki/2025.2/trackable-quantities-on-the-bill","children":[]},{"id":"ci_04f39c7fc8fc3e1696b7b56ad998f7bef33a714b38489ef991c983b62b687b06","title":"Selective Billing for Monthly Recurring Charges","path":"/pcr360-wiki/2025.2/selective-billing-for-monthly-recurring-charges","children":[]}]},{"id":"ci_cc13acc443db2d7c0585716c2d077b0572774784b81e4b0ab198dc5b549899b4","title":"2022","path":"/pcr360-wiki/2025.2/2022","children":[{"id":"ci_75adc8074681416ed9a6b5666512cb2162de1950356448ce32da080d640a388c","title":"CustomerCenter Approvals Redesign - Requirements","path":"/pcr360-wiki/2025.2/customercenter-approvals-redesign-requirements","children":[]}]},{"id":"ci_1228735a9874cd57dde9cca3f69e6cc8acb2deb94d0dd6ef80539e0f0c4eda5a","title":"2020","path":"/pcr360-wiki/2025.2/2020","children":[{"id":"ci_e723bfa97a2f94f434384437ee0a12a30dffbd7c3d03668d781502bc69d5a4eb","title":"CustomerCenter Cart Redesign - Requirements","path":"/pcr360-wiki/2025.2/customercenter-cart-redesign-requirements","children":[]},{"id":"ci_fd22776aff2b86ce270ff15a38439bcef002bfbbe819ad601bd1440052b320f9","title":"Expand Mac Address usage on Service Desk","path":"/pcr360-wiki/2025.2/expand-mac-address-usage-on-service-desk","children":[]},{"id":"ci_73989afa2e495355e6dba6a4bf7b96c659ce9c746a32c0fc625346da10bbb785","title":"CustomerCenter Customizable Content","path":"/pcr360-wiki/2025.2/customercenter-customizable-content","children":[]}]},{"id":"ci_27324a4061d4001d70a488f10fbac984a84923925b1622097cd15a4cd629865f","title":"2019","path":"/pcr360-wiki/2025.2/2019","children":[{"id":"ci_b786466aa77f51a057abfac1e102c127604fe23cef4ab1523a2ecd3a11568cb8","title":"Adding Additional SDC Workflow","path":"/pcr360-wiki/2025.2/adding-additional-sdc-workflow","children":[]},{"id":"ci_d77b0342d58bde375c35eeea581b0fc76f9857754d6c06d8e91022ac509d3a1c","title":"Service Order Task Actions - Requirements","path":"/pcr360-wiki/2025.2/service-order-task-actions-requirements","children":[]},{"id":"ci_5baa6599291a1a8ffbdc4a4755419221df8357b82ab9d4830e812eb69b44ea48","title":"Work Order - Requirements","path":"/pcr360-wiki/2025.2/work-order-requirements","children":[]},{"id":"ci_c3e96e327426077cdbdda672ec86039ce8d390abc0a6139068f0249ddadc154e","title":"Service Desk Archiving","path":"/pcr360-wiki/2025.2/service-desk-archiving","children":[]}]}]},{"id":"ci_c9021096248a4cda6978fbabdaf64944bacda5a67d6f9c4c1c62d01843f4e269","title":"Services","path":"/pcr360-wiki/2025.2/services","children":[{"id":"ci_7fbbe57338827acf75ee4256a803a8409ca86ea3f9641858dbf533cca611282b","title":"Phones","path":"/pcr360-wiki/2025.2/phones","children":[]},{"id":"ci_e06f87b947815e642337b83c93e4996429b4a458db0fa60fa6e3371adbc042fe","title":"Backbone","path":"/pcr360-wiki/2025.2/backbone","children":[]},{"id":"ci_ab13fc0fb7d692b5a17051d0ab8c5f748db45da5c6398f0dad8a679327dd56de","title":"Auth Codes","path":"/pcr360-wiki/2025.2/auth-codes","children":[]},{"id":"ci_d6d9c01c8ad8e69f33c039509a4b542bf6cd2277becf360a5acfc4fe68f37384","title":"Fields, Logic & Rules","path":"/pcr360-wiki/2025.2/fields-logic-rules","children":[]},{"id":"ci_d979d6622d5517d5efb8a2c839530c9f59ffbfc28b0a6570a52f4ec4212e52d0","title":"Data","path":"/pcr360-wiki/2025.2/data","children":[]},{"id":"ci_79e21f3b2ed7388d5c02db53fa340417eb1a9679c1c966417fec7bcb69b79ca1","title":"How does the Available Services Picker work","path":"/pcr360-wiki/2025.2/how-does-the-available-services-picker-work","children":[]},{"id":"ci_a48aa3d9a60342d1ec75432e3464417c16f10f3c913b3c41caa39fb5ca3400be","title":"Trunks","path":"/pcr360-wiki/2025.2/trunks","children":[]},{"id":"ci_314acbca28e48708d1ba3b33bff4ec9b23944b271126b6bac9a43779a009495e","title":"How can I make multiple Services in the same Location?","path":"/pcr360-wiki/2025.2/how-can-i-make-multiple-services-in-the-same-locat","children":[]},{"id":"ci_7b894c515fec4fc683adcac4fd30f1569e4076c1b99010ef5e01dc118ded6718","title":"Bulk Update","path":"/pcr360-wiki/2025.2/bulk-update","children":[]},{"id":"ci_02f70e8383ba59fcfc6238d9db93bb57f30d5c3629b30846c57b571e6a052b56","title":"Service Tabs","path":"/pcr360-wiki/2025.2/service-tabs","children":[{"id":"ci_857aa8ba3681d4e9505c19a90271dd1c5e3f17e4adf1f2c13507f026e9aa7d62","title":"Service User Defined Fields tab","path":"/pcr360-wiki/2025.2/service-user-defined-fields-tab","children":[]},{"id":"ci_7e23d729d49134763f4c8691f03cea0c4b8933103b26103959e67026d6caeecc","title":"Service Call Details tab","path":"/pcr360-wiki/2025.2/service-call-details-tab","children":[]},{"id":"ci_0fe7490bdba9c612442edcd709db41137da19f4efac62523106834d9ae55c265","title":"Service Charges tab","path":"/pcr360-wiki/2025.2/service-charges-tab","children":[]},{"id":"ci_9b90a6b2292322e4a78a746e88d5a4027dd0012b85a5d8484b9fde5f58f45eaa","title":"Service Cabling tab","path":"/pcr360-wiki/2025.2/service-cabling-tab","children":[]},{"id":"ci_f1d4cfd8a4b7e000d1b59c8a6e7fd3644c7f816ab8ba82daa94142c2d7b11eed","title":"Service Service Desk tab","path":"/pcr360-wiki/2025.2/service-service-desk-tab","children":[]},{"id":"ci_ef966788ff924bae461705044155f6564ccc57f7d750a7dbf50a2cf2237fd09f","title":"Service Contacts tab","path":"/pcr360-wiki/2025.2/service-contacts-tab","children":[]},{"id":"ci_e76d4c8365cc42a2d59658a88ca5f9d8f987fe6c7697e0e654d928f09b75251a","title":"Service Equipment tab","path":"/pcr360-wiki/2025.2/service-equipment-tab","children":[]},{"id":"ci_c4ec418adaffb2e6536ec195ca1aea504b38781413cb6c8e1dbde954eafc0739","title":"Service Remarks tab","path":"/pcr360-wiki/2025.2/service-remarks-tab","children":[]},{"id":"ci_d5903827c7275d4c24a44c2488c09a2af5fc6360a73c10064123920cf2c9d1bd","title":"Service Attachments tab","path":"/pcr360-wiki/2025.2/service-attachments-tab","children":[]},{"id":"ci_baec43df45821bda4f2bc14187bfef3addde8b558e399226968282cf69b6615d","title":"Service Soft Numbers tab","path":"/pcr360-wiki/2025.2/service-soft-numbers-tab","children":[]},{"id":"ci_954f607744288e9c3d75bbe8ae3f915eec6f57ff31753e6b674e0679295abbae","title":"Service Locations tab","path":"/pcr360-wiki/2025.2/service-locations-tab","children":[]},{"id":"ci_2408eece0f55783baf3bca98d2e5ddff238e19f3eedd78ab66a42c00f4948ed5","title":"Service Alias tab","path":"/pcr360-wiki/2025.2/service-alias-tab","children":[]},{"id":"ci_8e03183d9926c3b7931bc7b6ae2babe38910011b9d858cf68b6a34bb1587205e","title":"Service Pools tab","path":"/pcr360-wiki/2025.2/service-pools-tab","children":[]},{"id":"ci_17a50a849e5ceb39212b7db66c3c0f1b4fb33aceb7bad021f22caef588f13aaf","title":"Service Billing tab","path":"/pcr360-wiki/2025.2/service-billing-tab","children":[]},{"id":"ci_c0ffc4e390de2b1d7913180fad1eeebedac2537511b8ab77ae9c02e78117b9ef","title":"Service Expense GLA tab","path":"/pcr360-wiki/2025.2/service-expense-gla-tab","children":[]}]},{"id":"ci_1e986258a8072c30dbf836ca93490d45f5ba8094ba7e36a4ca3b338030f6de58","title":"Other","path":"/pcr360-wiki/2025.2/other","children":[]},{"id":"ci_0bc0cfa469a211672393d15022cd7aca97af1d22fd5e575c4aac842d98cce9bb","title":"Can Remarks optionally persist through Aging?","path":"/pcr360-wiki/2025.2/can-remarks-optionally-persist-through-aging","children":[]}]},{"id":"ci_043e3f39a6c7d2cf28f5746d09d6473d0a8cea14b19f1a0190b0d955ea934b55","title":"Service Desk","path":"/pcr360-wiki/2025.2/service-desk","children":[{"id":"ci_0348cb229cda96afb301a71c3ad83e34bff7cd3b3328494e32ef6e56a05f3e25","title":"Work Order","path":"/pcr360-wiki/2025.2/work-order","children":[{"id":"ci_f95c9a0b7824d5e056bb10fb97cd0e65eea275d9ff4fcf97d4527a13232c60f7","title":"How to Remove Equipment Using a Work Order","path":"/pcr360-wiki/2025.2/how-to-remove-equipment-using-a-work-order","children":[]}]},{"id":"ci_d9cf1ac7089f49e42fc52951cae947cd0707b6ac182ae6f55d4e6b0d5e51171c","title":"My Service Desk","path":"/pcr360-wiki/2025.2/my-service-desk","children":[]},{"id":"ci_3a9288af7885b2b1a0daacaefba8c5f7c72055782e69282c0cb08f486e795bc4","title":"Service Desk Reports","path":"/pcr360-wiki/2025.2/service-desk-reports","children":[{"id":"ci_03faedc46eb24a1125d72e1c928f89fe20411cdbad0fd7daaf5bee396b6991bc","title":"How to use Service Desk to generate Reports","path":"/pcr360-wiki/2025.2/how-to-use-service-desk-to-generate-reports","children":[]}]},{"id":"ci_6ae2577af4787ff20308b2198521583143514756b4030d980e4e67b2b4b4654c","title":"Incidents","path":"/pcr360-wiki/2025.2/incidents","children":[]},{"id":"ci_b092ab7e9eb4862f065f3cd5456824ea9977779100be547dfa731bf0e7dc0bde","title":"Problems","path":"/pcr360-wiki/2025.2/problems","children":[{"id":"ci_753737291da94bb834f5ce943ec7c855374c80b86b146e3bfd6380602462b433","title":"Create a Problem","path":"/pcr360-wiki/2025.2/create-a-problem","children":[]}]},{"id":"ci_34e267a2b187c1e5ff0d947fd5c13778cc22ce34c0166f9d1726f0c985be362c","title":"Estimates","path":"/pcr360-wiki/2025.2/estimates","children":[{"id":"ci_ae6d2a19c0525c0951018b58eff475cbeb33eebd2a66666fcb7cdccfaf9d0acc","title":"Create an Estimate","path":"/pcr360-wiki/2025.2/create-an-estimate","children":[]}]},{"id":"ci_e7ee8026b4a39a84d9a14eec71d0e81703d72c3a2232585eefd9720f2915c059","title":"Service Desk Bulk Update","path":"/pcr360-wiki/2025.2/service-desk-bulk-update","children":[]},{"id":"ci_b300cd4e54687d69ff48294e0a5c5b371a1b2f2ba9ce9dcdbb8c195f3a06164c","title":"Quick Ticks","path":"/pcr360-wiki/2025.2/quick-ticks","children":[{"id":"ci_05b0aa778135f19a33ac433d928bcc9a2ef3ac489406ac2792544f8c35257140","title":"Create a Quick Tick Type","path":"/pcr360-wiki/2025.2/create-a-quick-tick-type","children":[]},{"id":"ci_06f430fe3d9ce0e3080e1a4135831e22afa71b8af9adf6666563baf2b6a61942","title":"Create a Quick Tick","path":"/pcr360-wiki/2025.2/create-a-quick-tick","children":[]}]},{"id":"ci_58c34bd809580b9212994086883744a940a1b418af084723d6994a06510314a9","title":"Service Desk Legacy","path":"/pcr360-wiki/2025.2/service-desk-legacy","children":[]},{"id":"ci_15ba9226b688db9cb41d84da2b8dd35623b18049e746b3dcb1e1f9ec2b80d0c1","title":"Service Desk Tabs","path":"/pcr360-wiki/2025.2/service-desk-tabs","children":[{"id":"ci_5de841eff30799e14bdef3cc6157d058f3ebf0ea6119670ff9d6fc3f9349ddef","title":"Service Desk - Equipment","path":"/pcr360-wiki/2025.2/service-desk-equipment","children":[]},{"id":"ci_cece3077f8c9c3c8a3663a6f9f79ed21c0cd117c7df406ee4c0c8af4ef5e23e2","title":"Service Desk - Charges","path":"/pcr360-wiki/2025.2/service-desk-charges","children":[]},{"id":"ci_552c6678a30c5ddfc356e5e6b5444e81cc1081e92ac9b943238308d6d672c0f6","title":"Service Desk - Action UDFs","path":"/pcr360-wiki/2025.2/service-desk-action-udfs","children":[]},{"id":"ci_b894793c113165e78870a9fcd52d2041c856888371257969f209c196209db71b","title":"Service Desk - Attachments","path":"/pcr360-wiki/2025.2/service-desk-attachments","children":[]},{"id":"ci_425c935b5faf4929b404837df4288a709486a6de5693453b8fe6fde4c1520032","title":"Service Desk - Original Inquiry","path":"/pcr360-wiki/2025.2/service-desk-original-inquiry","children":[]},{"id":"ci_05e84e1e0542d6091f4f4f518a45cb230e01607792ce7a4cd7133342df96e0c7","title":"Service Desk - Estimate","path":"/pcr360-wiki/2025.2/service-desk-estimate","children":[]},{"id":"ci_3b3ccb0d959dc5b0694b4ec7124527e45d6b2cc71d7e5797178401d16bdc8abc","title":"Service Desk - Service UDF","path":"/pcr360-wiki/2025.2/service-desk-service-udf","children":[]},{"id":"ci_eeb6547bf38a5ec4d2b1da83509fee2a2069a7715988b36d711bc8aed7999aac","title":"Service Desk - User Defined Fields","path":"/pcr360-wiki/2025.2/service-desk-user-defined-fields","children":[]},{"id":"ci_d28f66c0ff3a4bb3cd5bd1ec0fed10377fbd2328404bd966a5516c98f2ff6589","title":"Service Desk - Activity / Remarks","path":"/pcr360-wiki/2025.2/service-desk-activity-remarks","children":[]},{"id":"ci_b4137a50fb5f2d753f4596a01f13594ab0a81f19fc193da4a783105f3ba51d71","title":"Service Desk - Cabling","path":"/pcr360-wiki/2025.2/service-desk-cabling","children":[]},{"id":"ci_9c75588045b00fa7303ec85ad0544ebca974fed5d797d5653d262d059a755b73","title":"Service Desk - Labor","path":"/pcr360-wiki/2025.2/service-desk-labor","children":[]},{"id":"ci_e56581a73182a9409415f5e0fd235a5ed4c2eef14ed67024df1f0d35591bdad1","title":"Service Desk - Service Details","path":"/pcr360-wiki/2025.2/service-desk-service-details","children":[]},{"id":"ci_e759a82a4d098e4362b911635e1ea35fe5af0030ca02bcfe124fd346decb6096","title":"Service Desk - Incident","path":"/pcr360-wiki/2025.2/service-desk-incident","children":[]},{"id":"ci_637d8a3aa3aca17bff3699caa85183b0d743298888ca6238174a297dd27ba0c6","title":"Service Desk - Associated Items","path":"/pcr360-wiki/2025.2/service-desk-associated-items","children":[]},{"id":"ci_1b54cd775794acb34f1865bd16312228ead33046bdb6c91d26391a6e8aada7df","title":"Service Desk - Email Thread","path":"/pcr360-wiki/2025.2/service-desk-email-thread","children":[]},{"id":"ci_b9dbcf4cbb483909ff3354a9878bb7c8422ee5bc40024c066e08539d0433b992","title":"Service Desk - Communication","path":"/pcr360-wiki/2025.2/service-desk-communication","children":[]},{"id":"ci_d800bd5a070bd6f502de11a5f2301468f74618e71b79ba159fcf846b67e024db","title":"Service Desk - Inquiry UDFs","path":"/pcr360-wiki/2025.2/service-desk-inquiry-udfs","children":[]},{"id":"ci_487de249490b51ae7c9c9ede335d8ae126ff1d482fffe538d02729ee5519792a","title":"Service Desk - Reported Problem","path":"/pcr360-wiki/2025.2/service-desk-reported-problem","children":[]},{"id":"ci_e8ff86cbec47b956d2410844d245d53dcb2fad124c30afd69e70f0365263024c","title":"Service Desk - Actions","path":"/pcr360-wiki/2025.2/service-desk-actions","children":[{"id":"ci_39e236030cee84196e12ce5159160c367e58d49f169648e02d1e75fc26cce42d","title":"Disconnect Service with a Remove Action","path":"/pcr360-wiki/2025.2/disconnect-service-with-a-remove-action","children":[]},{"id":"ci_5bfda282e641004d6f3851d180457e7cd41ac3d14d1fe7460a6ae8cd81cdabbf","title":"How Actions treat Multi-Location Services","path":"/pcr360-wiki/2025.2/how-actions-treat-multi-location-services","children":[]},{"id":"ci_ccb8b611cc030ab67bb82146ef5213e99dcdf9903f0bbdad44d0657bbd981ba9","title":"Service Desk Change Actions","path":"/pcr360-wiki/2025.2/service-desk-change-actions","children":[{"id":"ci_63391f0e57a09246b27325a84bc4a3db74a2668d27feacf766b247de927b3c7a","title":"Service Desk Change Actions - Miscellaneous","path":"/pcr360-wiki/2025.2/service-desk-change-actions-miscellaneous","children":[{"id":"ci_432e14d34fb905a13b73be55d46941e37f3db728491e51a310ff77cf55e67715","title":"Create a Miscellaneous Action","path":"/pcr360-wiki/2025.2/create-a-miscellaneous-action","children":[]}]},{"id":"ci_47d5f41bb8a05281f72a710685789db5b014ca774ead778bf627fef5573592cf","title":"Service Desk Change Actions - Upgrade/Downgrade","path":"/pcr360-wiki/2025.2/service-desk-change-actions-upgrade-downgrade","children":[{"id":"ci_7176ef84d2e3f10e1e131cfa8b5dc8317fe890fab5d077d876596ea89cd84ce9","title":"Create an Upgrade Downgrade Action","path":"/pcr360-wiki/2025.2/create-an-upgrade-downgrade-action","children":[]}]},{"id":"ci_c11f3ee1ca6fe214973e7fd22a990ba00c416d09ce8ada0feacccf0a3172f759","title":"Service Desk Change Actions - Add Locations","path":"/pcr360-wiki/2025.2/service-desk-change-actions-add-locations","children":[{"id":"ci_2b74b43008493f0b6298606df82467735b060bb39d98a9c0a60f819ac7b1940d","title":"Create an Add Locations Action","path":"/pcr360-wiki/2025.2/create-an-add-locations-action","children":[]}]},{"id":"ci_ebf67b2385ba0b06525b5831b5aff949ccbcc099d340f875650f3fa2f7c9acf1","title":"Service Desk Change Actions - Owner","path":"/pcr360-wiki/2025.2/service-desk-change-actions-owner","children":[{"id":"ci_77f129dd25559405c2370e2d11b946cdc8da468ad34b271a9a9e59e34c3a23e4","title":"Change Owner Action","path":"/pcr360-wiki/2025.2/change-owner-action","children":[]}]},{"id":"ci_f36979c0655b6311823f7892331950a9d06d58434dc828f90230a65794e57d3e","title":"Service Desk Change Actions - Swap","path":"/pcr360-wiki/2025.2/service-desk-change-actions-swap","children":[{"id":"ci_ac148a06b46f9fe7fbd57e744eccc418dc7429c450a5fe7abc97528a9d1434e4","title":"Create a Swap Action","path":"/pcr360-wiki/2025.2/create-a-swap-action","children":[]}]},{"id":"ci_850edb854fb5fc5422cf211d0733627d523895df23bef1a4e18d30d8e2b11a55","title":"Service Desk Change Actions - Service ID","path":"/pcr360-wiki/2025.2/service-desk-change-actions-service-id","children":[{"id":"ci_6e7e967578383b8f689bf2b3afdcbe4b5f87fd0edf32cecfdc17d9edf12fa084","title":"Change a Service ID Action","path":"/pcr360-wiki/2025.2/change-a-service-id-action","children":[]}]},{"id":"ci_823c7d492e6d506c2e512cee999fb45e220ac3663a18031ec2de4cf0c6e817ba","title":"Service Desk Change Actions - Move","path":"/pcr360-wiki/2025.2/service-desk-change-actions-move","children":[{"id":"ci_f49bff88a8cf6a9559391d12be78376867e5a0c29fd68c8336f465eb23ad8790","title":"Create a Move Action","path":"/pcr360-wiki/2025.2/create-a-move-action","children":[]}]}]},{"id":"ci_0983903a7a7c4677563c521a4ae75d4d74257a921fa5e5240ff9abfb0f819103","title":"How to template Actions like a Package","path":"/pcr360-wiki/2025.2/how-to-template-actions-like-a-package","children":[]},{"id":"ci_0f403586d64a7c1a3a3dfdc3cbcbf44c8ce6411377fc30a38bf320a3377900b9","title":"Service Order to Add New Service","path":"/pcr360-wiki/2025.2/service-order-to-add-new-service","children":[]}]},{"id":"ci_831dd5d8ab8f64745c9c88f5e4a43942447857901e28d6240d576e68080a3f5a","title":"Service Desk - GLAs","path":"/pcr360-wiki/2025.2/service-desk-glas","children":[{"id":"ci_def4b85e5076d07ffd5b473b791ce4f07aa73838583fad486405a84cfcfb2a07","title":"GLA Usage on Incidents","path":"/pcr360-wiki/2025.2/gla-usage-on-incidents","children":[]}]},{"id":"ci_7cad04a5c706a725af87ccded64c99c599ee1376ac7bd8e926c5c291cc1f5b80","title":"Service Desk - Completed Cabling","path":"/pcr360-wiki/2025.2/service-desk-completed-cabling","children":[]},{"id":"ci_fa14f3a724d1acf1affe5899525a5d20e559ed868c9b0a7a08d99280207af334","title":"Service Desk - Contacts","path":"/pcr360-wiki/2025.2/service-desk-contacts","children":[]},{"id":"ci_cd10db3f81393adcb7c5cb083b4bd761dc596d6ceb52bb3b3829df25778bcd29","title":"Service Desk - Workflow","path":"/pcr360-wiki/2025.2/service-desk-workflow","children":[]}]},{"id":"ci_3dd4746d5a705add098f1a4007c89fcb9bc591aea8a04c2b30d0631080a7cf4e","title":"Service Desk Item Life Cycle","path":"/pcr360-wiki/2025.2/service-desk-item-life-cycle","children":[]},{"id":"ci_1db913eaf54f7fe1422f286f2779761429253260c52a265f22a8b9dc12dcb193","title":"Requests","path":"/pcr360-wiki/2025.2/requests","children":[]},{"id":"ci_eb7c64821fc22307c82d540e238f8a47220fd601f834bf573438a9625521a321","title":"Workflow","path":"/pcr360-wiki/2025.2/workflow","children":[]},{"id":"ci_088d9eac25d91aa373f87ee0168600100305bd29fdfa7085657ac80e76f6e1b0","title":"Convert Type","path":"/pcr360-wiki/2025.2/convert-type","children":[]},{"id":"ci_71abac857046dc3f66ff2f370dc50c0e6a5de4fcb8515ceaa4fe5536432af8cb","title":"Service Orders","path":"/pcr360-wiki/2025.2/service-orders","children":[]},{"id":"ci_90781e10124d5020011006db9e805f33332456edecd57220545d1cb5172d4d72","title":"Projects","path":"/pcr360-wiki/2025.2/projects","children":[{"id":"ci_c1b7a772e19f5308a4a4e8a7c8cb9fcce4137a3261610a8f1b48fafdd7e7482b","title":"Create a Project","path":"/pcr360-wiki/2025.2/create-a-project","children":[]}]},{"id":"ci_da122fd73d509b492da41458d13fb464983d429fb6742d175051f7c86f89d4d6","title":"Service Desk Archive","path":"/pcr360-wiki/2025.2/service-desk-archive","children":[]},{"id":"ci_691ccf998304bfa92d6db960382f427cd136b48300ba01d88568149dce83ae65","title":"Workflow Scheduling","path":"/pcr360-wiki/2025.2/workflow-scheduling","children":[]},{"id":"ci_cc10fd48c71554bcee970094caf089d548536663f180265c2ae868c4c2888713","title":"All Non-Requests","path":"/pcr360-wiki/2025.2/all-non-requests","children":[]}]}]