PCR-360 Intelligence AI Discussion Sessions

The goal was to gather insights on how artificial intelligence (AI) can enhance your experience with PCR-360 through a concept we're calling PCR-360 Intelligence.

These sessions were a valuable opportunity for us to hear your thoughts and ideas. Your feedback will play a crucial role in guiding the development of AI-powered features to streamline workflows, automate tasks, and provide actionable insights.

Why AI in PCR-360?

AI has the potential to bring significant value to PCR-360 by:

Reducing Manual Effort: Automating repetitive tasks and minimizing errors.
Providing Actionable Insights: Offering proactive recommendations to optimize operations.
Enhancing Decision-Making: Delivering real-time data analysis and reports.
Improving User Experience: Offering personalized, context-aware assistance.
Accelerating Development: Using AI-powered tools to speed up feature releases and bug fixes.

Key Themes and Takeaways

During the discussions, the following themes emerged as areas of interest and opportunity for AI integration:

🔹 AI-Powered Chatbot

Provide contextual assistance by answering user questions directly within PCR-360.
Offer guidance on processes, troubleshoot issues, and link to relevant resources.
Assist users with infrequent tasks by providing step-by-step instructions.

🔹 AI Recommendations Dashboard

Generate proactive insights by analyzing data to detect anomalies or trends.
Provide actionable recommendations for billing anomalies, service issues, and operational inefficiencies.
Customize notifications for specific roles (e.g., billing analysts, network managers).

🔹 AI-Enhanced Form Assistance

Offer contextual suggestions while filling out forms, reducing errors.
Detect missing data or inconsistencies and propose corrective actions.
Provide historical insights to flag potential issues.

🔹 Automated Query Generation

Enable users to request reports or data insights using plain language.
AI would generate SQL queries automatically, eliminating the need for advanced database knowledge.

🔹 Billing and Cost Management

Implement AI to monitor billing data for anomalies and missing vendor files.
Provide alerts and recommendations to ensure accurate billing.

🔹 Data Management Support

Assist with bulk order creation and service management.
Improve import management by detecting and resolving data issues.
Optimize permissions and roles using AI-powered recommendations.

Session Recordings

For those who were unable to attend or would like to revisit the discussions, the session recordings are available below:

March 11th Session:

https://www.youtube.com/watch?v=QGHW1Ly7TwI

March 17th Session:

https://www.youtube.com/watch?v=J8Wx0FQPQVA