Holidays
PCR-360 allows for Admin Users to track organization holidays. The holiday specification is used in Service Desk for Workflow Scheduling purposes. When the system populates the Due Date fields based on an SLA , it counts the number of work hours starting when the SD item is created. However, it skips any weekends and any holidays added in this grid.
Note: Events always run regardless of any Holiday setting.
Adding a Holiday
Keep in mind that the items on the Holiday grid do not appear elsewhere in the PCR-360 application. The Holiday grid serves solely as a reference for all Users.
Navigate to the Holidays grid. Admin > System Tables > Holidays.
To add a new holiday to the grid, click the 'Add'
button located immediately above the grid.In the Holiday data entry form, define the new holiday by specific date or by iterated weekday.
For holidays with dates that don't change from year-to-year (July 4...), input a specific date by selecting the appropriate Month and Day.
For holidays with dates that vary from year-to-year (Thanksgiving...), select the Iterated Weekday option and input the date by Week, Day, and Time. Consider the example posed by Thanksgiving. In this instance, the appropriate input would be 4th, Thursday, November.
Once all required fields have been satisfied, click the 'Save New' button located at the bottom of the Holiday data entry form. The new holiday appears as an item on the grid.
Editing Existing Holidays
Admin Users can edit holidays by double-clicking on any item on the Holidays grid, or select an item and click the 'Edit Selected' 
button located immediately above the grid.
This action opens the item's Holiday data entry form. The User can make edits to an existing record as needed and Save when done.
Admin Users can delete existing holidays by selecting the appropriate item on the Holidays grid and clicking the 'Delete Selected' 
button located immediately above the grid. The deleted holiday no longer appears as an item on the Holidays grid.