Service Desk - User Defined Fields

User Defined Fields

The 'User Defined Fields' tab allows for entry of custom-defined fields that allow individual organizations to track any data that they need or want. This tab only appears if there are fields defined in the system for the specific type of Service Desk item.

User Defined Fields on Service Desk can be specified by the System Administrator in the Admin portion of the application under Admin > Service Desk > User Defined Fields. The PCR-360 application does not apply User-Defined Fields (UDFs) by default.