Service Desk Change Actions - Owner

Owner

This option changes the Owner on the Service.

The Owner, New Owner, SLA, Reference, Service Host, and the Set type selectors (i.e. Set Contact as Owner/Set Dept. Hierarchy as Owner) should be editable, the rest will be read only

When the action is completed the Service Owner will be changed to the New Owner specified in the New Owner field. (Contact or Dept. Hierarchy). Any Equipment and Cable changes will show up on the Service.

When the Action is Finalized the Charges will be added to the Service.

See Quick Reference: Owner to create a Owner Order.