Release Notes

API

Adds the ability to Complete Service Desk Actions via the API.

https://pcr360.atlassian.net/wiki/x/vBsHAQ

Rating Group is now imported to new Remove Actions when created by API.

The Service Desk Actions API now gets the rating_group and Catalog from the existing record.

The Services API now allows updating a Service to a Category Catalog.

The Barcode API now properly returns an “Invalid JSON” error when attempting to decode invalid JSON data.

The Cable Paths API no longer requires the status field.

Fixes a Gmail API Error Authenticating OAuth2 Token due to an Invalid State.

Inventory

Corrects an issue where the Warehouse Action form was not updating the Asset Tag field, or Equipment ID correctly after using the Equipment picker.

Reporting

Fixes an issue with Scheduled Reports that originated from tab grids. (The original issue was reported as a problem scheduling reports from the Call Details tab on Services)

Communications

Fixes an error with connecting to the Cisco Call manager.

CustomerCenter

The Custom Validation Error message for Approvals is more helpful.

CustomerCenter now properly filters invalid categories in the side-bar.

Corrects CustomerCenter Approval Criteria Amount Thresholds.

Inventory

Corrects SHOW_CONSUMED = false Oops error.

Reporting

Corrects Smarty Template Compile directory for Custom Reports.

Service Desk

Fixes Service Request to Service Order conversion issues:

• Conversion now Adds Workflows if an SDC is selected.

• Conversion Save now prompts for an SDC when it should to allow saving an SDC

• Conversion now displays applicable SDCs.

• Duplicate Charges are no longer created.

API

Adds Gmail API OAuth2 and Gmail API Service Account validation to the suported email APIs.

Configuring the Gmail API

Sensitive information (e.g., passwords) sent during API login requests will no longer be stored in the API Request Log.

Billing

Corrected [Stop] button on the Charges grid to use the Specified Date.

Cable

The Cable form when is no longer restricted when opened from a parent form. (e.g., The Cable Data UDFs on a Conduit Cable form were not rendering correctly)

CustomerCenter

CustomerCenter requests submitted before 2023.1 no longer error when an Approver tries to view the request.

Resolved an issue in CustomerCenter where hidden system widgets were being deleted.

CustomerCenter Change Action Requests now adhere to Approval Criteria that had owner requirements.

CustomerCenter Change Action Requests now display any applicable SDC change amounts.

General

Fixes the Help button (Wiki Search) to work with Confluence Cloud.

Resolves the error when using the PCR-360 command line utility to encrypt a password.

Cleans up some "undefined index" notices.

Corrected problem linking Crystal Reports to Forms

Resolves an issue where the PCR-360 database create and validate scripts would fail (from the application) because of a missing table on PHP8 and MySQL8

Imports & Exports

Resolved an error where Phone Service Imports incorrectly flagged a provided pool as invalid when multiple service catalogs in the same hierarchy were set on the said pool.

Services

Made a slight adjustment to use the proper Phone Filter on the Dashboard.

Service Desk

Service Desk Equipment REMOVE Actions now properly account for the quantity when the Equipment's Catalog has the Units flag. This resolves an issue where doing partial returns was not possible.

Corrected "Estimate NRC Total" by filtering out Voided Actions for the Project.

Corrected bug with Service Order Remove Actions setting bad Recurring Dates on Alternate Recurring Actions.

Fixed a visual bug where not all Services were viewable on the Create Service Order form via the 360 Search Wizard.

Resolves issue where Service Order Number is populated by a Saved Perspective.

Fixes an issue where changing the Equipment ID wasn't saving when returning items with Warehouse Actions.

Reports

Added a Custom Report Writer

The Custom Report Writer utilizes built-in PCR-360 Custom Logic, the Smarty HTML Templating Engine, and the Bootstrap v4.0 CSS Framework to render customized, distinctly formatted reports. The functionality allows for:

• PDF downloads

• Emailed reports

• Reports saved with data

• Batch processing

Reports can be easily accessed within the system via Bookmarks, linked directly on any form, or on most grids in the application.  They are also available to end-users in CustomerCenter.

Note: This update officially deprecates the Crystal Report functionality. It will only remain available if you are currently using Crystal Reports.

Crystal Reports 

Data Entry Form 

CustomerCenter Reports 

Custom Reports 

Permission Sets

Grid Toolbar

Depreciates the Crystal Reports Functionality. 

^REPORTS

New

^{REPORTS_ATTACHMENTS}

New

^{REPORTS_BATCH}

New

^{REPORTS_LINKS}

New

^{REPORTS_PARAMETERS}

New

^{REPORTS_ROLES}

New

^{REPORTS_SAVED}

New

^{REPORTS_SAVED_CONTACTS}

New

MENU

Updated

CUSTOM_DEBUG

Updated

^{ALTER TABLE `CUSTOM_DEBUG` ADD `MICROTIME` VARCHAR(50) NULL;}

No changes

Active support

A release that is actively supported.

Critical Fixes Only

A release that is supported for critical security issues only. Releases are only made on an as-needed basis.

End of life

A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.

2024.1

Major

11 Jan 2024  

Until 2025.1 is released

https://pcr360.atlassian.net/wiki/x/3-MQAQ

2023.1

Major

13 Oct 2023  

11 Jan 2024 

https://pcr360.atlassian.net/wiki/x/hZEQAQ

2022.2

Minor

30 Dec 2022 

13 Oct 2023 

https://pcr360.atlassian.net/wiki/x/NpEQAQ

2022.1

LTS

17 Jun 2022 

24 months+

https://pcr360.atlassian.net/wiki/x/Q5AQAQ