Email Account Parameters
Account Parameters
Outgoing Transport Type
(required)
The method used for sending outgoing email. Options: “SMTP”, “SENDMAIL” or “FILE” Note: if SENDMAIL or FILE is specified some other options are not required.
Outgoing Server
(required if SMTP)
The server/host used for the outgoing email account. Example: "smtp.gmail.com"
Outgoing Port
(required if SMTP)
The port used for the outgoing email account. Example: 465
Outgoing SSL
Whether or not to use SSL encryption for the outgoing email account, not including this parameter indicates a non-secure connection. Options: "SSL", "TLS" or ""
Incoming Mailbox Type
(required)
The method used for retrieving incoming email. Options: “IMAP”, “POP3”, “MAILDIR”, “MBOX” Note: MAILDIR and MBOX are local mail storage systems – the mail and web servers must share the same machine.
Incoming Server
(required)
The server/host used for the incoming email account. Example: "imap.gmail.com"
Incoming Port
(required)
The port used for the incoming email account. Example: 993
Incoming SSL
Whether or not to use SSL encryption for the incoming email account. Options: "SSL", "TLS" or ""
(required)
The from email address used for outgoing messages. Example: "address@gmail.com"
Login
(required)
The login/username used to access the incoming and outgoing accounts. "address@gmail.com"
Password
(required)
The password used to access the incoming and outgoing accounts. Example: "pcrpassword"
Name
The from display name used for outgoing emails. Example: "PCR-360 Admin"
Other Email Addresses
SysAdmin
A system wide email address used when sending messages and alerts about errors and problems. This account is currently only used when the application fails to process an incoming email to Service Desk.